Manager, Third Party Administration

7 months ago

Ottawa, Canada Cowan Insurance Group Full time

You enjoy **managing** a team and contributing to a culture encouraging growth and development.

You have strong comprehension skills that allow you to be a **quick learner**.

You **adapt well to change** and enjoy implementing new projects or process improvements.

If you’re nodding, this **Manager, Third Party Administration **role at Cowan Insurance Group may be perfect for you

**What’s the ask?**

Reporting to the Director, Third Party Administration (TPA) Operations, the Manager is responsible for staff support and overseeing the effective and efficient operation of the Group Administration department in support of departmental and corporate goals and objectives.

**What you will do**:

- Ensure teams meet or exceed service levels for all products and service offerings to clients
- Develop/implement production management metrics and protocols to ensure delivery of customer expectations in alignment with contractual requirements
- Ensure that processes are cataloged and documented
- Create a culture of innovation by continuously reviewing existing processes in order to discover efficiencies
- Guide and support team members and direct reports on workload management and employee management processes to ensure tasks are prioritized in the correct manner
- Assess staff performance
- Hiring, training, and evaluating employees and taking corrective action when necessary
- Developing, reviewing, and improving administrative systems, policies, and procedures.
- Offer solutions for improvement
- Provide leadership, coaching, and performance management
- Overseeing special projects and tracking progress towards company goals
- Demonstrate strong leadership abilities, to include inspire, motivate, engage and lead employees
- Participate in existing and new client meetings
- Resolve escalated client and member issues and communicate with key stakeholders
- Play a key role in onboarding of new clients
- Collaborate with project managers, other departments, and clients on projects
- Keep abreast of industry trends, changes, and updates

**What you will bring**:

- Post-secondary degree in a related field, such as business administration or the equivalent training acquired from a combination of relevant work experience and education
- At least 5 years of professional experience involving managing a team. This must include hiring, training, performance evaluations, performance management, coaching, and motivating employees
- Proficiency in MS Office products with advanced knowledge of Excel, Word, and PowerPoint
- Extensive knowledge of group benefits (preferred)
- Excellent written and verbal communication skills (Bilingual in English & French preferred)
- Strong initiative, planning, and problem-solving skills, including an ability to focus on both details and results.
- Strong attention to detail, organizational, time management and prioritizing skills
- Demonstrated experience mapping business processes using proven methodologies and models
- Proven exceptional people management skills
- Demonstrated experience meeting deliverables and service targets
- Ability to influence others and move towards a common vision or goal
- Comfortable presenting to groups of all sizes
- Expertise in the development of the strategic plan/goals for the department through the ongoing evaluation of processes, software, policies and procedures and subsequently recommending changes when/where appropriate
- Ability to troubleshoot business processes, errors, and subsequent modifications
- Effective deadline management and project management skills
- Understanding of service level agreements and customer service standards

**Who we are**
Canadian-owned and operated, Cowan Insurance Group is a leading independent insurance brokerage and consulting operation, providing real value to our clients. With over 500 employees hired out of 6 locations across Canada, we’re proud to have been named one of Canada’s Best Managed Companies since 2012.

We partner with leading national and international insurance companies to:

- deliver insurance and risk management solutions to businesses, organizations and individuals
- advise on and create retirement, group benefits, disability management and international benefits programs for employee groups.

We also offer wealth and asset management as well as financial and succession planning services to individuals, and specialize in property, casualty and credit insurance.

**What sets us apart?**

**Be in good company**
***Integrity matters. It drives our award-winning workplace culture and fuels our collective desire to help our clients, employees, and communities thrive.

**Challenge your thinking**
***You're valued for your passion, drive and creativity. The pace is fast but the work is meaningful, interesting, and complex, just the way you like it.

**Grow together**
We believe in your potential. If you’re looking to develop your expertise with learning opportunities and mentoring, we’ll mak

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