Supervisor, Third-party Administration

5 months ago

Ottawa, Canada Cowan Insurance Group Full time

Cowan Insurance Group is looking for a highly motivated Supervisor, Third-Party Administration (TPA) to join our team The Supervisor, of TPA will be reporting to the Manager, of TPA and is passionate about helping people while teaching them new and exciting functions within the group benefits administration business. This position will focus on making a difference in the lives of both our employees and our clients.

**What you will do**:

- Develop and maintain reporting/metrics to ensure the team is meeting targets and quality requirements
- Establish and enforce policies, procedures and controls
- Set priorities as well as manage multi-functional activities
- Coordinate employee training and provide ongoing coaching and feedback
- Liaise with the IT department to troubleshoot system issues and identify new automation opportunities;
- Participate in new client implementations with other departments and bring forward creative ideas and solutions;
- Participate in employee recruitment, interview, selection and onboarding;
- Adapt and implement procedures to meet changing client needs;
- Resolve escalated client and member issues and communicate with key stakeholders;
- Provide guidance and support to the team;
- Manage conflict and problem resolution;
- Facilitate communication within the department;
- Lead various projects and process improvement initiatives;
- Collaborate closely with other leaders and departments on matters pertaining to group administration; and
- Demonstrate strong leadership abilities, to include; inspire, motivate, engage and lead employees.

**What will you bring**:

- Post-secondary degree in a related field, such as business administration or the equivalent training acquired from a combination of relevant work experience and education
- At least 5 years of work experience in a field related to employee benefits
- A strong background in supervisory experience, including assisting in performance evaluations, training, and motivating employees
- Proficiency in MS Office products with advanced knowledge of Excel, Word, and PowerPoint
- Excellent written and verbal communication skills
- Strong initiative, planning, and problem-solving skills, including an ability to focus on both details and results
- Strong attention to detail, organizational, time management and prioritizing skills
- Comfortable dealing with customers and company personnel at various levels
- Ability to influence others and move towards a common vision or goal
- Comfortable presenting to groups of all sizes
- The ability to handle issues professionally and stand up well under pressure
- Strong coaching and effective leadership skills
- Proven problem solving and root cause identification skills; solution oriented
- Demonstrate good judgement, reliability, and professionalism in fast paced environment
- Strong organizational skills, the ability to prioritize and multi-task, and the ability to manage time effectively to meet numerous, conflicting, and changing deadlines
- Sound judgement and critical thinking skills
- The ability to lead, act as a role model and motivate a team
- The ability to use tact, discretion, and maintain information in the strictest of confidence
- The ability to deal maturely with issues and stand up well under pressure
- Excellent written and verbal communication skills (Bilingual in English & French an asset)

**Who we are**
Canadian-owned and operated, Cowan Insurance Group is a leading independent insurance brokerage and consulting operation, providing real value to our clients. With over 500 employees hired out of 6 locations across Canada, we’re proud to have been named one of Canada’s Best Managed Companies since 2012.

We partner with leading national and international insurance companies to:

- deliver insurance and risk management solutions to businesses, organizations and individuals
- advise on and create retirement, group benefits, disability management and international benefits programs for employee groups.

We also offer wealth and asset management as well as financial and succession planning services to individuals, and specialize in property, casualty and credit insurance.

**What sets us apart?**

**Be in good company**
***Integrity matters. It drives our award-winning workplace culture and fuels our collective desire to help our clients, employees, and communities thrive.

**Challenge your thinking**
***You're valued for your passion, drive and creativity. The pace is fast but the work is meaningful, interesting, and complex, just the way you like it.

**Grow together**
We believe in your potential. If you’re looking to develop your expertise with learning opportunities and mentoring, we’ll make that happen.

**Benefits and perks**
- Competitive salary
- Participate in our comprehensive benefits plan on day one — no waiting period
- Company-matched Retirement Savings Plan
- Company-paid training and development courses
- Community involvement
- Hybrid work enviro

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