Customer Engagement Specialist

4 months ago

Toronto, Canada Novartis Full time

391905BR

**Customer Engagement Specialist**:
Canada

**About the role**

Customer Engagement Specialist
Locations: Toronto - South West Ontario #LI-Hybrid

About the role:
90 000 Canadians are living with multiple sclerosis (MS), 1 in every 400 people. 4377 people are diagnosed with MS each year - almost 12 per day. This is a unique opportunity to be part of the team that will help redefine MS management in Canada. Join a customer centric team who is innovative and bold to transform MS care.
Temporary position: (Contact 15 - 17 months)
Key Responsibilities:

- Promote Novartis products and services with key opinion leaders, targeted specialists and healthcare professionals.
- Know customers’ needs and deliver solutions that benefit patients, healthcare professionals and Novartis.
- Communicate and collaborate with all cross functional team members to ensure optimal alignment on business opportunities and priorities.
- Develop business plans and implement related activities like customer events and sales presentations necessary to achieve agreed objectives.
- Accountable for achieving agreed sales, productivity and performance targets within agreed budgets and timescales.
- Maintain and enhance knowledge of products, product strategy, positioning, key messages, programs, company developments, customers, and competitors.
- Ensure customer satisfaction and best in class customer relationship.
- Timely and accurate reporting of technical complaints / adverse events / special case scenarios related to Novartis products within 24 hours of receipt.

**Commitment to Diversity & Inclusion**:

- We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve._

**Role Requirements**

Essential Requirements:

- University degree, health sciences or business administration preferable
- Minimum of 2 years related pharma sales experience with a strong record of achievement.
- Ability to collaborate effectively with various groups and commitment to teamwork.
- Curious, open-minded, self-motivation and result oriented.
- Proven Business Acumen.

Desirable Requirements:

- Minimum of 2 years’ experience in hospital or in neurology, is a strong asset.
- Ability to lead without authority.

Why Novartis ?

**Division**

International

**Business Unit**

LACan IMI

**Work Location**

Toronto

**Company/Legal Entity**

Novartis Pharma Canada

**Functional Area**

Sales

**Job Type**

Full Time

**Employment Type**

Temporary

**Shift Work**

No

**Early Talent**

Yes

  • Customer Engagement Specialist

    5 months ago

    Toronto, Canada Novartis Full time

    394818BR **Customer Engagement Specialist**: Canada **About the role** Customer Engagement Specialist - Immunology - Rheumatology Location: SW Ontario About the role: Psoriasis affects 1 million Canadians. Up to 30% of patients with psoriasis have or will have arthritis. Unfortunately, this has a broad impact on patients that extends beyond the cosmetic...

  • Customer Engagement Specialist

    2 weeks ago

    Toronto, Ontario, Canada Freedom mobile Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Retail Specialist at our Eaton Centre location.Key ResponsibilitiesEngage with customers to promote and sell Freedom Mobile products and services.Provide exceptional customer service and support to ensure customer satisfaction.Work collaboratively with the...

  • Customer Success Specialist

    2 months ago

    Toronto, Ontario, Canada Zedd Customer Solutions Full time

    About Zedd Customer Solutions Zedd Customer Solutions is a leading provider of customer-centric solutions, empowering businesses to achieve success through exceptional service and support. Job Description Inside Sales Representative We are seeking a highly motivated and results-oriented Inside Sales Representative to join our dynamic team. In this role,...

  • Customer Engagement Specialist

    2 weeks ago

    Toronto, Ontario, Canada Freedom mobile Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Retail Specialist at our Eaton Centre location.Key ResponsibilitiesEngage with customers to build genuine connections and promote Freedom Mobile products and services.Provide exceptional customer service and support to ensure a positive shopping...

  • Customer Engagement Specialist

    3 weeks ago

    Toronto, Ontario, Canada Bond Brand Loyalty Full time

    About Bond Brand LoyaltyWe specialize in creating enduring relationships between brands and their customers through innovative customer engagement and loyalty solutions.Our MissionWe are committed to delivering exceptional experiences that drive business growth.Our ApproachWe take a global approach to customer engagement, leveraging our expertise to create...

  • Customer Engagement Specialist

    3 weeks ago

    Toronto, Ontario, Canada Bond Brand Loyalty Full time

    About Bond Brand LoyaltyWe specialize in creating enduring relationships between brands and their customers through innovative customer engagement and loyalty solutions.Our MissionWe are committed to delivering exceptional experiences that drive business growth.Our ApproachWe take a global approach to customer engagement, leveraging our expertise to create...

  • Customer Engagement Specialist

    2 weeks ago

    Toronto, Ontario, Canada Bond Brand Loyalty Full time

    About Bond Brand LoyaltyWe specialize in creating enduring relationships between brands and their customers through innovative customer engagement and loyalty solutions.Our CommitmentWe are committed to delivering exceptional experiences that drive business growth.Our ApproachWe take a global approach to delivering exceptional experiences, with multiple...

  • Customer Engagement Specialist

    2 months ago

    Toronto, Ontario, Canada the Ladders Full time

    At Bond, we specialize in creating enduring relationships between brands and their customers through innovative customer engagement and loyalty solutions. As a global leader in our field, we are committed to delivering exceptional experiences that drive business growth. Our team of experts works closely with clients to understand their unique needs and...

  • Customer Engagement Specialist

    2 months ago

    Toronto, Ontario, Canada the Ladders Full time

    At Bond, we specialize in creating enduring relationships between brands and their customers through innovative customer engagement and loyalty solutions. As a global leader in our field, we are committed to delivering exceptional experiences that drive business growth. Our team of experts works closely with clients to understand their unique needs and...

  • Customer Engagement Specialist

    4 weeks ago

    Toronto, Ontario, Canada Bond Brand Loyalty Full time

    About Bond Brand LoyaltyWe specialize in creating enduring relationships between brands and their customers through innovative customer engagement and loyalty solutions.Our CommitmentWe are committed to delivering exceptional experiences that drive business growth.Our ApproachWe take a global approach to delivering exceptional experiences, with multiple...

  • Customer Engagement Specialist

    4 weeks ago

    Toronto, Ontario, Canada Bond Brand Loyalty Full time

    About Bond Brand LoyaltyWe specialize in creating enduring relationships between brands and their customers through innovative customer engagement and loyalty solutions.Our CommitmentWe are committed to delivering exceptional experiences that drive business growth.Our ApproachWe take a global approach to delivering exceptional experiences, with multiple...

  • Customer Engagement Specialist

    4 weeks ago

    Toronto, Ontario, Canada Bond Brand Loyalty Full time

    About Bond Brand LoyaltyWe specialize in crafting enduring relationships between brands and their customers through innovative customer engagement and loyalty solutions.As a global leader in our field, we're committed to delivering exceptional experiences that drive business growth.Our team is dedicated to helping brands build strong, lasting connections...

  • Customer Engagement Specialist

    4 weeks ago

    Toronto, Ontario, Canada Bond Brand Loyalty Full time

    About Bond Brand LoyaltyWe specialize in crafting enduring relationships between brands and their customers through innovative customer engagement and loyalty solutions.As a global leader in our field, we're committed to delivering exceptional experiences that drive business growth.Our team is dedicated to helping brands build strong, lasting connections...

  • Customer Engagement Specialist- Immunology

    5 months ago

    Toronto, Canada Novartis Full time

    386449BR **Customer Engagement Specialist - Immunology - Dermatology**: Canada **About the role** Location: Toronto, Ontario #LI-Hybrid About the role: Psoriasis affects 1 million Canadians. Up to 30% of patients with psoriasis have or will have arthritis. Unfortunately, this has a broad impact on patients that extends beyond the cosmetic or physical...

  • Journey Engagement Specialist

    5 months ago

    Toronto, Canada Questrade Financial Group Full time

    Questrade Financial Group (QFG) of Companies is committed to helping our customers become much more financially successful and secure. We are everything a traditional financial institution is not. At QFG, you will be constantly moving forward, bringing the future of fintech into existence. You will be a part of a collaborative team that cares deeply about...

  • Customer Engagement Specialist

    2 weeks ago

    Toronto, Ontario, Canada Grill Hero Full time

    At Grill Hero, we are seeking a highly motivated and customer-focused Sales and Service Representative to join our team. This role is ideal for individuals who enjoy engaging with customers, providing exceptional service, and have a passion for sales.The Sales and Service Representative will be responsible for providing the best possible customer experience,...

  • Customer Engagement Specialist

    1 month ago

    Toronto, Ontario, Canada the Ladders Full time

    About the RoleWe're seeking a talented professional to join our team at Bond, where we're dedicated to crafting enduring relationships between brands and their customers.Key ResponsibilitiesDevelop and implement innovative customer engagement strategiesCollaborate with cross-functional teams to design and deliver loyalty solutionsAnalyze customer data to...

  • Customer Engagement Specialist

    1 month ago

    Toronto, Ontario, Canada the Ladders Full time

    About the RoleWe're seeking a talented professional to join our team at Bond, where we're dedicated to crafting enduring relationships between brands and their customers.Key ResponsibilitiesDevelop and implement innovative customer engagement strategiesCollaborate with cross-functional teams to design and deliver loyalty solutionsAnalyze customer data to...

  • Marketing Specialist to enhance brand presence and customer engagement.

    3 days ago

    Toronto, Ontario, Canada Global Education Group Inc. Full time

    About the Role:As a Marketing Specialist, you will play a key part in enhancing our brand presence and customer engagement. You will be responsible for developing and implementing effective marketing strategies across various channels.Conduct market research to stay up-to-date on industry trends and competitor activity.Collaborate with cross-functional teams...

  • Product Demo Specialist for De'longhi Group

    2 months ago

    Toronto, Canada Encore Market Engagement Full time

    **Job Brief**: In this role, you will act as an extension of the De’Longhi field team, engaging with consumers through in-person demonstrations at retail partners across the city. **The Role**:Product Demo Specialist for De’Longhi - GTA Territory - approx. 20 HOURS/WEEK** ***The Perfect Person For The Role**: You are a dynamic person who understands...