Resolution Officer

3 weeks ago

Halifax, Canada Royal Bank of Canada Full time

**Come Work with Us**

At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.

Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.

**Job Title**

Resolution Officer - Payments

**What is the opportunity?**

Our RBC Accounting Services team is continuing to grow as we manage our business demands. As an Accounts Payable Resolution Officer, you will be responsible for accurate, timely and complete processing of accounts payable transactions. You will also be responsible to effectively analyze issues and provide resolution to escalated vendor and business partner inquiries, using expert knowledge of accounts payable processes. You will identify continuous improvement opportunities, develop action plans and solutions as well as provide support to AP processors for escalations on accounts payable transactions.

**What will you do?**
- Takes ownership and accountability for the resolution of issues and concerns at the first point of contact; demonstrating a long-term perspective in addressing vendor/business partner concerns
- Provides consistent and high-quality service in processing of accounts payable transactions within established benchmarks contributing to achievement of service levels
- Ensures all documents/data are examined for completeness and accuracy, and takes appropriate steps to correct any errors or omissions
- Proactively identifies and recommends solutions to recurring errors and service gaps; acts as a referral point/Subject Matter Expert (SME) for sales and service RBC employees
- Maintains generic mailbox to ensure inquiries are answered promptly, within the Service Level Agreement, and assists in cross training other team members as needed
- Exercises due diligence in following operational risk policies, procedures, standards, and guidelines
- Assist in reviews of procedure documents, audit requests and SOX reviews

**What do you need to succeed?**

**Must-have**:

- 2 years of operations experience in a financial sector environment
- Excellent organizational and multitasking skills and ability to prioritize activities to ensure objectives are met
- Some knowledge of all Regulatory and Compliance rules, Internal Audit reviews

**Nice-to-have**:

- Knowledge in Accounts Payable
- Knowledge in SAP
- Exposure to Lean Six Sigma (LSS) or process improvement
- University or college degree in accounting, finance, business preferred

**What’s in it for you?**

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- Opportunities to take on progressively greater accountabilities

**Job Summary**

**Address**:
HALIFAX, Nova Scotia, Canada

**City**:
CAN-NS-BEDFORD

**Country**:
Canada

**Work hours/week**:
37.5

**Employment Type**:
Full time

**Platform**:
Technology and Operations

**Job Type**:
Contract (Fixed Term)

**Pay Type**:
Salaried

**Posted Date**:
2023-08-24

**Application Deadline**:
2023-09-11

**I**nclusion** and Equal Opportunity Employment**

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

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