Back Office

2 months ago

Halifax, Canada Capgemini Full time

**Back office - PHS**
- 071974

**About Capgemini**

Capgemini is a global leader in consulting, digital transformation, technology and engineering services. The Group is at the forefront of innovation to address the entire breadth of clients’ opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50-year+ heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. Today, it is a multicultural company of 270,000 team members in almost 50 countries. With Altran, the Group reported 2019 combined revenues of €17billion.

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

**SUMMARY**

This job requires business knowledge and understanding of Canadian insurance industry-specific to Life and Health policies. The position requires you to answer inbound calls centered on updating, managing, and reporting policy information to the client or broker. The role requires the ability to work alternating shifts as required, Monday to Friday within the operating hours of 9AM -9PM.

**ESSENTIAL DUTIES AND RESPONSIBILITIES**
- Knowledge and understanding of life and health insurance is an asset
- Proactively and effectively handle a call-by-call environment focused on life and health policy owners and brokers.
- Obtain all of the required information necessary for updating and handling client and broker requests.
- Accurately analyze and report all information in relation to the terms and conditions of the policy in a timely manner
- The ability, compassion, and integrity to work with sensitive and confidential issues
- Excellent time management to deal with constant demands, in a fast-paced work environment
- Ability to fully understand the details of your policy and to effectively communicate them with the client or broker.
- Ability to adapt and update one's knowledge and skills in an ever-changing environment
- Other duties as assigned or required

**Qualifications and Skills**

To perform this job successfully, the individual must be able to perform each essential duty effectively. The individual must possess;
- Proficient in Microsoft Office tools - Word, Excel, Access, PowerPoint, SharePoint
- Excellent interpersonal abilities are required to enable effective interaction and communication in both oral and written format with employees, policyholders, employers and other insurance/medical/legal professionals
- Strong analytical and decision making skills
- Ability to multi task and balance multiple goals and priorities
- Demonstrated ability to effectively deal with customers in a manner that is professional with a high degree of customer service
- Ability to effectively manage change
- Proven skills in conflict resolution
- Organizational skills
- Demonstrated ability to work well in a team environment
- Strong mathematical skills
- Strong negotiation skills

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

**EDUCATION and / or EXPERIENCE**
- Completion of High School
- Inbound call center experience is an asset
- Project and / or process improvement work experience would be an asset

**LANGUAGE SKILLS ( English and French)**

Ability to
- Read and interpret policies
- Write routine correspondence to policy owners and brokers
- Speak effectively and professionally to clients, external stakeholders and employees of the organization

**Job** Programmer/Analyst

**Schedule** Full-time

**Primary Location** CA-NS-Halifax

**Organization** BSv

  • Middle Back Office Associate

    4 days ago

    Halifax, Canada SS&C Full time

    SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare...

  • Back End Developer

    2 months ago

    Halifax, NS, Canada SalonUltimate Full time

    Job Summary We are seeking a highly skilled Senior Back-End Developer to play a pivotal role in translating business requirements and technical specifications into robust back-end solutions. The successful candidate will serve as a crucial link between technical implementation and stakeholder comprehension, ensuring that the delivered solutions not only...

  • Service Technician

    4 weeks ago

    Halifax, Canada Office Interiors Full time

    **Service Technician** **Location: Halifax Regional Municipality/ Southwest Region, Nova Scotia** Office Interiors is a Maritime-based company that operates on a clear set of values showing our commitment to our People, our Customers, our Environment, our Communities, Results and Integrity. As a member of our Office Equipment Technician team, you would...

  • Office Assistant

    3 weeks ago

    Halifax, Canada Atlantic Developments Inc. Full time

    **DUTIES**: - Keep the office clean and organized throughout, conference rooms, stock and storage rooms and communal areas. - Provide ad-hoc support to office and other staff members and departments as needed, including organizing team events be it onsite or offsite. - Oversee and order office supplies, anticipating requirements, stocking supply stations,...

  • Office Manager

    4 days ago

    Halifax, Canada Province of Nova Scotia Full time

    **Department**:Justice **Location**:HALIFAX **Type of Employment**:Permanent **Union Status**:Exclusion - Non Union - NSPG **Closing Date**:22-Aug-23 (Applications are accepted until 11:59 PM Atlantic Time) **About Us**: The Nova Scotia Courts consist of the Court of Appeal, the Supreme Court (General and Family Divisions), and the Provincial Court each...

  • Operation Officer

    2 weeks ago

    Halifax, Canada BLS International Services Canada Inc Full time

    **BLS International Surrey office is looking for Full Time Customer Service Representative.** This is an excellent opportunity for anyone looking to build a career in government to citizen services. In a nutshell, this is a front office Customer Service and data entry position with high attention to detail and ability to work in a fast-paced...

  • Security Officer

    2 months ago

    Halifax, Canada Cushman & Wakefield Full time

    Job Title Security Officer Job Description Summary **Title**: Full-time Security Officer **Location**: Halifax Shopping Centre **Scheduled Hours**: 40 hrs. per week **Monday - Sunday (shift rotations**: Days/Evenings/Backshifts/Holidays) **Job Description**: **Job Description**: **Tasks & Responsibilities include**: Perform security patrols of the...

  • Security Officer

    1 month ago

    Halifax, Canada Cushman & Wakefield Full time

    **Job Title** Security Officer **Job Description Summary** Title: Full-time Security Officer Location: Halifax Shopping Centre Scheduled Hours: 40 hrs. per week Monday - Sunday (shift rotations: Days/Evenings/Backshifts/Holidays) **Tasks & Responsibilities include**: - Perform security patrols of the centre - internal and external; - Monitor all areas...

  • Operation Officer

    2 weeks ago

    Halifax, Canada BLS International Services Canada Inc Full time

    **BLS International Surrey office is looking for Full Time Customer Service Representative.** This is an excellent opportunity for anyone looking to build a career in government to citizen services. In a nutshell, this is a front office Customer Service and data entry position with high attention to detail and ability to work in a fast-paced...

  • Security Officer

    2 months ago

    Halifax, Canada Cushman & Wakefield Full time

    **Job Title** Security Officer **Job Description Summary** Title: Full-time Security Officer Location: Halifax Shopping Centre Scheduled Hours: 40 hrs. per week Monday - Sunday (shift rotations: Days/Evenings/Backshifts/Holidays) **Tasks & Responsibilities include**: - Perform security patrols of the centre - internal and external; - Monitor all areas...

  • Security Officer

    1 month ago

    Halifax, Canada Cushman & Wakefield Full time

    **Job Title** Security Officer **Job Description Summary** Title: Full-time Security Officer Location: Halifax Shopping Centre Scheduled Hours: 40 hrs. per week Monday - Sunday (shift rotations: Days/Evenings/Backshifts/Holidays) **Tasks & Responsibilities include**: - Perform security patrols of the centre - internal and external; - Monitor all areas...

  • Security Officer

    7 days ago

    Halifax, Canada Cushman & Wakefield Full time

    **Job Title** Security Officer **Job Description Summary** Title: Full-time Security Officer Location: Halifax Shopping Centre Scheduled Hours: 40 hrs. per week Monday - Sunday (shift rotations: Days/Evenings/Backshifts/Holidays) **Tasks & Responsibilities include**: - Perform security patrols of the centre - internal and external; - Monitor all areas...

  • Security Officer

    6 days ago

    Halifax, Canada Cushman & Wakefield Full time

    **Job Title** Security Officer **Job Description Summary** Title: Full-time Security Officer Location: Halifax Shopping Centre Scheduled Hours: 40 hrs. per week Monday - Sunday (shift rotations: Days/Evenings/Backshifts/Holidays) **Tasks & Responsibilities include**: - Perform security patrols of the centre - internal and external; - Monitor all areas...

  • Security Officer

    1 month ago

    Halifax, Canada Cushman & Wakefield Full time

    Title: Full-time Security Officer Location: Halifax Shopping Centre Scheduled Hours: 40 hrs. per week Monday - Sunday (shift rotations: Days/Evenings/Backshifts/Holidays) **Tasks & Responsibilities include**: - Perform security patrols of the centre - internal and external; - Monitor all areas and control access by non-authorized persons (ie. Roof access,...

  • Office Services Clerk

    2 months ago

    Halifax, Canada Grant Thornton Full time

    **Who we are** You know those big cities that still feel like small towns? Where everyone’s friendly and helps each other out? That’s like Grant Thornton. Except here we’re all professionals and there isn’t a mayor or a general store. What we’re trying to say is that we’re a large and growing professional services firm that still feels like a...

  • Office Support Associate

    3 weeks ago

    Halifax, Canada Walmart Canada Full time

    **Position Summary... **:Working as an Office Support Associate at Walmart Canada is a great way to develop your skills in the retail industry. An Office Support Associate maintain store finances, financial integrity and accuracy, pricing integrity, inventory control, and profitability. If you are looking for an exciting job in customer service or retail,...

  • Office Administrator

    2 weeks ago

    Halifax, Canada The Salvation Army Full time

    The Office Administrator performs general office and administrative duties for DHQ. The incumbent also performs a variety of business-related tasks. **KEY RESPONSIBILITIES**: **Property**: - Track mileage and schedule appointments for fleet program vehicles (oil changes, tire changes, etc.). - Coordinate with Halifax West (Spryfield location)...

  • Office Administrator

    2 weeks ago

    Halifax, Canada The Salvation Army in Canada Full time

    **About the Position** The Office Administrator performs general office and administrative duties for DHQ. The incumbent also performs a variety of business-related tasks. **KEY RESPONSIBILITIES**: **Property** - Track mileage and schedule appointments for fleet program vehicles (oil changes, tire changes, etc.). - Coordinate with Halifax West (Spryfield...

  • Office Support Associate

    1 week ago

    Halifax, Nova Scotia, Canada Walmart Canada Full time

    Position Summary...Working as an Office Support Associate at Walmart Canada is a great way to develop your skills in the retail industry. An Office Support Associate maintain store finances, financial integrity and accuracy, pricing integrity, inventory control, and profitability. If you are looking for an exciting job in customer service or retail, working...

  • Office Support Associate

    3 weeks ago

    Halifax, Nova Scotia, Canada Walmart Canada Full time

    Position Summary...Working as an Office Support Associate at Walmart Canada is a great way to develop your skills in the retail industry. An Office Support Associate maintain store finances, financial integrity and accuracy, pricing integrity, inventory control, and profitability. If you are looking for an exciting job in customer service or retail, working...