Call Center Representative
5 months ago
**Job Summary**:
As a Call Center Representative specializing in IT Systems Firmware, you will be the primary point of contact for customers seeking assistance with firmware-related issues in their IT systems.
**Key Responsibilities**:
Customer Interaction:
- Provide clear and concise explanations of firmware concepts and troubleshoot firmware-related problems.
Technical Support:
- Diagnose and resolve firmware-related issues in IT systems, including servers, storage devices, and networking equipment.
- Guide customers through firmware updates, installations, and configurations.
Documentation:
- Maintain accurate and detailed records of customer interactions, firmware issues, and resolutions in the CRM system.
- Create and update knowledge base articles to assist customers and internal teams.
Collaboration with Other Teams:
- Collaborate with the development and hardware support teams to address customer concerns and provide comprehensive solutions.
- Communicate effectively with internal teams to share insights and contribute to continuous improvement.
**Qualifications**:
- High School Diploma or the equivalent.
- Proficient data entry skills.
- Willingness to learn and to take on new challenges.
**Job Types**: Full-time, Part-time
**Salary**: $22.90-$26.85 per hour
Expected hours: 20 per week
**Benefits**:
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus pay
**Education**:
- Secondary School (preferred)
Ability to Commute:
- Kingston, ON (required)
Ability to Relocate:
- Kingston, ON: Relocate before starting work (required)
Work Location: In person
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