Customer Support Representative

5 months ago

Kingston, Canada Casino Time Full time

**Overview**:
At Casino Time Inc, we are inspired by our shared passion for success and innovation, while empowering the people around us to achieve their goals. We are on the hunt for passionate, hardworking, and fun individuals to join a winning team. Your future is here at Casino Time

** Full Time Hourly Position - Overnight and Weekend Availability **

**Job Title**: Customer Support Representative

**Reports to**: Operations Manager and Customer Support Supervisor

**Position Type**:Full Time Hourly Position

**Position Pay Range**:$18 - $20 / hour based on experience.

**Department**: Customer Support

**Location**: 1600 Bath Road, 2nd Floor, Kingston, ON, K7M 4X6

**Job Summary**:
As a Customer Support Representative (CSR) for Casino Time, you will be conducting the daily operations of our Customer Support department. Your responsibilities include resolving customer queries, recommending solutions, and providing positive customer experiences through enhancing business relationships.

**Key Responsibilities**:
To contribute to the success and growth of the organization, you will need to:

- Promote the Casino Time brand through your conflict resolution abilities and effective communication skills.
- Identify customer needs and assist in navigating platform features.
- Update internal databases with information about technical issues and useful discussions with customers.
- Ability to maintain professionalism at all times, make decisions and work without supervision at times.
- Ability to develop effective solutions to difficult problems or situations.
- Administer and maintain customer player accounts and records.
- Ability to escalate issues to appropriate level of management when required.
- Ability to comply with AGCO Standards and iGO regulations.
- Be a self-starter and reliable.
- Request training on any procedures or software you are unfamiliar with.
- Complete other tasks as assigned.

**Specific Requirements**:

- Possess a clean criminal background check (within the last 3 months).
- Ability to stand or sit while working shifts of up to 12 hours.
- Experience with help desk or live chat software is an asset.
- Ability to multi-task and navigate various software simultaneously.
- Previous experience in a customer service or call center environment.
- Ability to work weeknights and weekends with varying shifts.
- Experience with using Microsoft Office product suite.
- English proficiency and comprehension (spoken and written).

**Salary**: $18.00-$20.00 per hour

**Benefits**:

- On-site parking

Schedule:

- 12 hour shift
- Day shift
- Night shift
- Weekends as needed

Ability to commute/relocate:

- Kingston, ON K7M 4X6: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (required)

**Experience**:

- Customer service: 3 years (required)

Work Location: In person

  • Customer Support Representative

    5 months ago

    Kingston, Canada Casino Time Full time

    **Job Description - Customer Support Representative** **Overview**: Casino Time is a new iGaming operator within Ontario's regulated Charitable Gaming industry, which has been proudly providing direct fundraising to over 2000 charities for over 50 years. Casino Time is 100% Canadian owned and operated, and is dedicated to serving the Ontario region...

  • Customer Support Representative

    5 months ago

    Kingston, Canada Casino Time Full time

    **Job Description - Customer Support Representative** **Overview**: Casino Time is a new iGaming operator within Ontario's regulated Charitable Gaming industry, which has been proudly providing direct fundraising to over 2000 charities for over 50 years. Casino Time is 100% Canadian owned and operated, and is dedicated to serving the Ontario region...

  • Customer Support Representative

    5 months ago

    Kingston, Canada Casino Time Full time

    **Overview**: At Casino Time Inc, we are inspired by our shared passion for success and innovation, while empowering the people around us to achieve their goals. We are on the hunt for passionate, hardworking, and fun individuals to join a winning team. Your future is here at Casino Time! ** Full Time Hourly Position - Weeknight and Weekend Availability...

  • Certification Services Representative, Kingston

    5 months ago

    Kingston, Canada Certification Services Representative Full time

    **Your expertise shapes our business** At the CWB Group, we find fulfillment and inspiration knowing that we are performing meaningful and purposeful work. Every day is a new adventure with opportunities to learn from industry leaders and, most importantly, from each other. When you join the CWB Group, you become part of a diverse and inclusive, tight-knit...

  • Customer Service Representative

    1 month ago

    Kingston, Ontario, Canada Findlay Foods (Kingston) Ltd. Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly organized and detail-oriented Customer Service Representative to join our team at Findlay Foods (Kingston) Ltd.Job Summary:The Customer Service Representative will be responsible for providing excellent customer service, answering inquiries, and performing general office duties. The ideal...

  • Customer Service Representative

    4 weeks ago

    Kingston, Ontario, Canada Findlay Foods (Kingston) Ltd. Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly organized and detail-oriented Customer Service Representative to join our team at Findlay Foods (Kingston) Ltd.Job Summary:The Customer Service Representative will be responsible for providing excellent customer service, answering inquiries, and performing general office duties. The ideal...

  • Customer Service Representative

    4 weeks ago

    Kingston, Ontario, Canada Findlay Foods (Kingston) Ltd. Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly organized and detail-oriented Customer Service Representative to join our team at Findlay Foods (Kingston) Ltd.Job Summary:The Customer Service Representative will be responsible for providing excellent customer service, answering inquiries, and performing general office duties. The ideal...

  • Customer Service Representative

    2 weeks ago

    Kingston, Ontario, Canada Findlay Foods (Kingston) Ltd. Full time

    We are seeking a detail-oriented and organized Customer Service Representative to join our team at Findlay Foods (Kingston) Ltd. As a key member of our retail team, you will be responsible for providing excellent customer service, answering inquiries, and performing general office duties.Key Responsibilities:Answer customer inquiries and provide...

  • Customer Service Representative

    2 weeks ago

    Kingston, Ontario, Canada Findlay Foods (Kingston) Ltd. Full time

    Job Title: Customer Service RepresentativeAbout the Role:This is an exciting opportunity to join Findlay Foods (Kingston) Ltd. as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service to our clients, responding to inquiries, and resolving issues in a timely and professional manner.Key...

  • Customer Service Representative

    5 months ago

    Kingston, Canada TWO MEN AND A TRUCK Full time

    Looking for a qualified customer service representative for your business? Feel free to use this copy-paste friendly template as is or customize it based on your specific requirements. **Main Responsibilities of a Customer Service Representative**: - Serves customers by providing all necessary service and product information. - Resolves service and product...

  • Customer Service Representative

    4 weeks ago

    Kingston, Ontario, Canada UniFirst Corporation Full time

    Customer Service RepresentativeAt UniFirst Corporation, we're seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving issues, and ensuring customer satisfaction.Key...

  • Customer Service Representative

    1 month ago

    Kingston, Ontario, Canada UniFirst Corporation Full time

    Customer Service RepresentativeAt UniFirst Corporation, we're seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving issues, and ensuring customer satisfaction.Key...

  • Customer Service Representative

    3 weeks ago

    Kingston, Ontario, Canada Findlay Foods (Kingston) Ltd. Full time

    We are seeking a detail-oriented Customer Service Representative to join our team at Findlay Foods (Kingston) Ltd. As a key member of our retail team, you will be responsible for providing exceptional customer service, answering inquiries, and performing general office duties.Key Responsibilities:Answer customer inquiries and provide information in a timely...

  • Customer Service Representative

    3 weeks ago

    Kingston, Ontario, Canada beBee Professionals Full time $25,000 - $35,000

    beBee Professionals in Kingston is seeking a skilled Customer Service Representative to provide exceptional customer service and support to our customers. As a key member of our team, you will be responsible for handling customer transactions, answering customer inquiries, and maintaining a clean and organized checkout area.Key Responsibilities:Process...

  • Customer Service Representative

    3 weeks ago

    Kingston, Ontario, Canada Findlay Foods (Kingston) Ltd. Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Customer Service Representative to join our team at Findlay Foods (Kingston) Ltd. As a key member of our customer service team, you will be responsible for providing exceptional customer service, responding to inquiries, and performing general office duties.Key Responsibilities- Provide...

  • Support Services Representative

    2 months ago

    Kingston, Ontario, Canada beBee Professionals Full time $30,000 - $45,000

    Customer Service Representative OpportunityWe are seeking a skilled and dedicated Customer Service Representative to provide exceptional service to our customers at beBee Professionals in Kingston, Canada.Key Responsibilities:Respond to customer inquiries via various channels, ensuring timely and professional resolutions.Provide accurate information about...

  • Support Services Representative

    2 months ago

    Kingston, Ontario, Canada beBee Professionals Full time $30,000 - $45,000

    Customer Service Representative OpportunityWe are seeking a skilled and dedicated Customer Service Representative to provide exceptional service to our customers at beBee Professionals in Kingston, Canada.Key Responsibilities:Respond to customer inquiries via various channels, ensuring timely and professional resolutions.Provide accurate information about...

  • Customer Experience Representative

    5 months ago

    Kingston, Canada John's Auto Service Full time

    Job Overview: We are seeking a Customer Representative to join our team. As a Customer Representative, you will be the first point of contact for our customers, providing exceptional service and resolving inquiries to ensure customer satisfaction. Initial Duties: - Greeting and interacting with clients - Answering phone calls - Scheduling appointments -...

  • Customer Service Representative

    3 weeks ago

    Kingston, Ontario, Canada Findlay Foods (Kingston) Ltd. Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Customer Service Representative to join our team at Findlay Foods (Kingston) Ltd. As a key member of our retail team, you will be responsible for providing exceptional customer service, managing accounts receivable, and performing general office duties.Key ResponsibilitiesAnswer customer...

  • Customer Service Representative

    3 weeks ago

    Kingston, Ontario, Canada Findlay Foods (Kingston) Ltd. Full time

    We are seeking a detail-oriented Customer Service Representative to join our team at Findlay Foods (Kingston) Ltd. As a key member of our retail team, you will be responsible for providing exceptional customer service, answering inquiries, and performing general office duties.Key Responsibilities:Answer customer inquiries and provide information in a timely...