Customer Support Representative

2 weeks ago

Kingston, Canada Casino Time Full time

**Overview**:
At Casino Time Inc, we are inspired by our shared passion for success and innovation, while empowering the people around us to achieve their goals. We are on the hunt for passionate, hardworking, and fun individuals to join a winning team. Your future is here at Casino Time

** Full Time Hourly Position - Overnight and Weekend Availability **

**Job Title**: Customer Support Representative

**Reports to**: Operations Manager and Customer Support Supervisor

**Position Type**:Full Time Hourly Position

**Position Pay Range**:$18 - $20 / hour based on experience.

**Department**: Customer Support

**Location**: 1600 Bath Road, 2nd Floor, Kingston, ON, K7M 4X6

**Job Summary**:
As a Customer Support Representative (CSR) for Casino Time, you will be conducting the daily operations of our Customer Support department. Your responsibilities include resolving customer queries, recommending solutions, and providing positive customer experiences through enhancing business relationships.

**Key Responsibilities**:
To contribute to the success and growth of the organization, you will need to:

- Promote the Casino Time brand through your conflict resolution abilities and effective communication skills.
- Identify customer needs and assist in navigating platform features.
- Update internal databases with information about technical issues and useful discussions with customers.
- Ability to maintain professionalism at all times, make decisions and work without supervision at times.
- Ability to develop effective solutions to difficult problems or situations.
- Administer and maintain customer player accounts and records.
- Ability to escalate issues to appropriate level of management when required.
- Ability to comply with AGCO Standards and iGO regulations.
- Be a self-starter and reliable.
- Request training on any procedures or software you are unfamiliar with.
- Complete other tasks as assigned.

**Specific Requirements**:

- Possess a clean criminal background check (within the last 3 months).
- Ability to stand or sit while working shifts of up to 12 hours.
- Experience with help desk or live chat software is an asset.
- Ability to multi-task and navigate various software simultaneously.
- Previous experience in a customer service or call center environment.
- Ability to work weeknights and weekends with varying shifts.
- Experience with using Microsoft Office product suite.
- English proficiency and comprehension (spoken and written).

**Salary**: $18.00-$20.00 per hour

**Benefits**:

- On-site parking

Schedule:

- 12 hour shift
- Day shift
- Night shift
- Weekends as needed

Ability to commute/relocate:

- Kingston, ON K7M 4X6: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (required)

**Experience**:

- Customer service: 3 years (required)

Work Location: In person

  • Customer Support Representative

    1 week ago

    Kingston, Canada Casino Time Full time

    **Job Description - Customer Support Representative** **Overview**: Casino Time is a new iGaming operator within Ontario's regulated Charitable Gaming industry, which has been proudly providing direct fundraising to over 2000 charities for over 50 years. Casino Time is 100% Canadian owned and operated, and is dedicated to serving the Ontario region...

  • Customer Support Representative

    3 days ago

    Kingston, Canada Casino Time Full time

    **Job Description - Customer Support Representative** **Overview**: Casino Time is a new iGaming operator within Ontario's regulated Charitable Gaming industry, which has been proudly providing direct fundraising to over 2000 charities for over 50 years. Casino Time is 100% Canadian owned and operated, and is dedicated to serving the Ontario region...

  • Customer Support Representative

    3 weeks ago

    Kingston, Canada Casino Time Full time

    **Overview**: At Casino Time Inc, we are inspired by our shared passion for success and innovation, while empowering the people around us to achieve their goals. We are on the hunt for passionate, hardworking, and fun individuals to join a winning team. Your future is here at Casino Time! ** Full Time Hourly Position - Weeknight and Weekend Availability...

  • Customer Support Representative

    5 days ago

    Kingston, Canada Casino Time Full time

    **Overview**: At Casino Time Inc, we are inspired by our shared passion for success and innovation, while empowering the people around us to achieve their goals. We are on the hunt for passionate, hardworking, and fun individuals to join a winning team. Your future is here at Casino Time! ** Full Time Hourly Position - Weeknight and Weekend Availability...

  • Certification Services Representative, Kingston

    3 weeks ago

    Kingston, Canada Certification Services Representative Full time

    **Your expertise shapes our business** At the CWB Group, we find fulfillment and inspiration knowing that we are performing meaningful and purposeful work. Every day is a new adventure with opportunities to learn from industry leaders and, most importantly, from each other. When you join the CWB Group, you become part of a diverse and inclusive, tight-knit...

  • Customer Support Representative

    3 days ago

    Kingston, Ontario, Canada Casino Time Full time

    Overview:At Casino Time Inc, we are inspired by our shared passion for success and innovation, while empowering the people around us to achieve their goals. We are on the hunt for passionate, hardworking, and fun individuals to join a winning team. Your future is here at Casino Time Full Time Hourly Position - Weeknight and Weekend Availability Job Title:...

  • Customer Service Representative

    2 weeks ago

    Kingston, Canada U-Haul Full time

    Job description **CUSTOMER SERVICE REPRESENTATIVE** Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative you will work as part of a supportive team to be the face of U-Haul’s exceptional service, ensuring customers...

  • Customer Service Representative

    3 weeks ago

    Kingston, Canada U-Haul Full time

    Job description **CUSTOMER SERVICE REPRESENTATIVE** Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative you will work as part of a supportive team to be the face of U-Haul’s exceptional service, ensuring customers...

  • Customer Service Representative

    6 days ago

    Kingston, Canada U-Haul Full time

    Job description **CUSTOMER SERVICE REPRESENTATIVE** Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative you will work as part of a supportive team to be the face of U-Haul’s exceptional service, ensuring customers...

  • Customer Service Representative

    4 weeks ago

    Kingston, Canada TWO MEN AND A TRUCK Full time

    Looking for a qualified customer service representative for your business? Feel free to use this copy-paste friendly template as is or customize it based on your specific requirements. **Main Responsibilities of a Customer Service Representative**: - Serves customers by providing all necessary service and product information. - Resolves service and product...

  • Customer Service Representative

    4 weeks ago

    Kingston, Canada TWO MEN AND A TRUCK Full time

    Looking for a qualified customer service representative for your business? Feel free to use this copy-paste friendly template as is or customize it based on your specific requirements. **Main Responsibilities of a Customer Service Representative**: - Serves customers by providing all necessary service and product information. - Resolves service and product...

  • Customer Service Representative

    4 weeks ago

    Kingston, Canada Lifemark Health Group Full time

    **Customer Service Representative - Lifemark Physiotherapy Blackburn & Taylor Kidd** **Permanent Full-Time** **Location: 790 Blackburn Mews** **Kingston, Ontario** Are you passionate and dedicated to making a positive impact on people’s health and wellness? Do you thrive on having the satisfaction of being on a driven team of industry experts and...

  • Customer Care Representative

    1 week ago

    Kingston, Canada Taylor AutoMall Full time

    Taylor AutoMall has an immediate opening for a full-time **Customer Care Representative**. We are looking for a talented, customer focused, individual with a winning attitude to join our team. If you are focused on the customer experience and ready to be both challenged and rewarded, this is the job for you! **Requirements**: - Valid G driver's license -...

  • Customer Service Representative

    2 weeks ago

    Kingston, Canada Culligan Water Full time

    **Job description** Culligan offers a full line of water treatment products for every problem. We provide the dependable service and technical expertise that has made Culligan the water solution choice for both residential and commercial locations. **We want you to join our team at our Kingston location as a CSR!** The Customer Service Representative is...

  • Customer Service Representative

    4 weeks ago

    Kingston, Canada BMO Financial Group Full time

    945 Gardiners Rd Kingston Ontario,K7M 7H4 This position has a guaranteed 15 hours per week. Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to...

  • Customer Service Representative

    4 weeks ago

    Kingston, Canada BMO Financial Group Full time

    42 Bath Rd Kingston Ontario,K7L 1H5 This position has a guaranteed 22.5 hours per week. Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver...

  • Customer Care Representative

    3 days ago

    Kingston, Ontario, Canada Taylor AutoMall Full time

    Taylor AutoMall has an immediate opening for a full-time Customer Care Representative.We are looking for a talented, customer focused, individual with a winning attitude to join our team. If you are focused on the customer experience and ready to be both challenged and rewarded, this is the job for youRequirements: Valid G driver's license Motivated Strong...

  • Customer Service Representative

    1 week ago

    Kingston, Canada U-Haul Full time

    Location: 2459 Princess St, Kingston, Ontario K7M 3G1 Canada Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exceptional service...

  • Customer Experience Representative

    2 weeks ago

    Kingston, Canada John's Auto Service Full time

    Job Overview: We are seeking a Customer Representative to join our team. As a Customer Representative, you will be the first point of contact for our customers, providing exceptional service and resolving inquiries to ensure customer satisfaction. Initial Duties: - Greeting and interacting with clients - Answering phone calls - Scheduling appointments -...

  • Customer Service Representative

    3 weeks ago

    Kingston, Canada WCGWCUUS Full time

    Waste Connections of Canada is a leading non-hazardous solid waste Company in North America. We are looking for a SAFETY inclined, energetic, autonomous, and proactive team player who can make a difference in his/her team and community. **_ We have an immediate opening for a full-time CSR / Inside Sales at our Kingston, ON District_**. Kingston customer...