Showroom Manager/call Center Representative

7 months ago

Kingston, Canada Lifestyle Home Products Full time

At Lifestyle Home Products, we don’t just accept differences - we celebrate them. We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, supported, and has the opportunity to reach their full potential.

**What You’ll Be Doing**

**In order to be considered for this role you must be able to travel to our Kingston showroom daily.**

At the Lifestyle Home Products Showroom, you will be greeting customers as they enter the store and either assisting them with payments, service requests and/or educating new customers about our products. We have several models of our Windows, Doors, Jacuzzi Bath Remodels and Sunrooms on display along with brochures to make it as informative and interactive as possible with the customers.

When customers are interested in a particular product: you gather their contact details and coordinate an appointment time that works with them and our design experts schedule.

There are 5 main reasons our customer will enter the showroom:

- They are curious about the company and want to generally inquire
- They are inquiring about a specific product that they have interest in
- They have a problem with a product and require a service
- They are dropping off payment
- Customers who have already booked an appointment and are curious before hand

**What We Are Looking For**
- You love helping people find the products that will make their lives more comfortable
- You’re passionate about helping people and ready to explain our products to anyone, from an expert to a novice
- Provide a great experience and build loyalty with every customer, every day
- Enjoy the challenge of hitting targets
- Can easily adapt to new software and new procedures
- Be excited to learn about new products and services
- Be comfortable with change as we constantly evolve
- Be coachable with the willingness to learn and have fun
- Greet customers upon entrance and deliver a quality customer experience
- Leverage product knowledge to provide adequate information to prospective customers
- Execute various tasks within the Showroom to maintain a favorable ambiance

**Must Have**
- Exceptional Customer Service Skills
- Computer Skills (Microsoft Word, Excel etc.)
- High School/College Degree(s)
- Motivation to advance in your career
- Experience in Retail Sales, Customer Service or Hospitality is a definite asset
- Bilingualism is an asset (English and French)

**Enjoy the Benefits And Build a Career Path**
- We recognize your hard work through incentives, rewards, and a commission structure.
- Full benefits package for full-time employees
- Online and in-class training to develop your skills, along with opportunities for career growth and promotions
- We also provide a flexible schedule that offers Full and Part Time

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- Life insurance
- Vision care

**Schedule**:

- Monday to Friday

**Experience**:

- Retail management: 2 years (required)

**Work Location**:

- In person

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