Inside Sales/customer Service Representative

4 weeks ago

Montréal, Canada Trispec Communications Inc. Full time

_(anglais ci-dessous, english below)_

Trispec a plus de 35 ans d'expérience dans le domaine des équipements, de l'infrastructure et des services gérés pour le marché canadien des télécommunications.

Avec une présence dans tout le Canada, Trispec est considéré comme un distributeur national, un intégrateur de systèmes et un fournisseur de solutions de réseau.

En préparation de la croissance de l'industrie, nous sommes à la recherche d'un représentant des ventes internes et du service à la clientèle motivé pour un poste permanent à temps plein.

Si vous aimez offrir une expérience positive aux clients, coordonner et prioriser les demandes des clients existants, ce poste pourrait être pour vous

Après la phase de formation, vous serez en mesure de travailler à partir de votre domicile 1 jour par semaine.

**Voici quelques-unes des principales responsabilités**:

- Promouvoir nos produits et services, en diffusant les promotions et autres initiatives de marketing à nos clients.
- Fournir des réponses précises et sans délais à tous les appels d'offres et à toutes les propositions.
- Travailler en partenariat avec les équipes internes et soumettre des devis et d'autres documents de vente pertinents.
- Fournir une expérience positive aux clients par téléphone et par courriel en ce qui concerne, entre autres, les commandes, les retours et les réparations.
- Découvrir les opportunités de vente avec les clients existants, en exécutant les stratégies de l'entreprise.
- Veille à l'exactitude des données dans le système de gestion des relations avec les clients : Common Sense Software.
- Fournir des mises à jour régulières par le biais de rapports et de présentations aux clients et partenaires internes et externes.

**Ce poste est fait pour vous si**:

- Vous avez occupé un poste similaire et vous avez démontré votre capacité à atteindre et à dépasser les objectifs qui vous ont été assignés.
- Vous êtes parfaitement bilingue français et anglais, à l'écrit comme à l'oral.
- Vous vous exprimez de manière claire et positive.
- Vous êtes à l'aise avec la technologie, y compris la suite MS Office.
- Vous aimez être organisé(e) et vous êtes débrouillard(e) pour travailler seul(e) et en équipe.
- Si vous avez des connaissances ou de l'expérience en télécommunications, ce serait un atout
- Trispec Communications Inc. s'engage à offrir un milieu de travail sécuritaire, inclusif et diversifié, où les gens se sentent à l'aise de donner leur pleine mesure au travail._
- **Inside Sales & Customer Service**_

Trispec has more than 35 years of experience serving the Canadian telecommunications market with equipment, infrastructure and managed services. Spanning across Canada, Trispec is considered a national distributor, systems integrator, and network solutions provider.

In preparation for growth in the industry, we are seeking a driven Inside Sales & Customer Service representative for a full-time permanent role.

If you enjoy providing a positive customer experience, coordinating, and prioritizing requests from existing customers, this could be the role for you

Following the training phase, you will be able to work from home 1 day per week will be offered.

**Here are some of the main responsibilities**:

- Promote our products and services, communicating promotions and other marketing campaigns to customers.
- Provide timely and accurate responses to all bids or proposals.
- Partner with internal teams and to submit quotes and other relevant sales documents.
- Uncovers sales opportunities with existing customers, executing on the company strategies.
- Ensures data accuracy in customer relationship management system: Common Sense Software.
- Provide regular updates through reporting and presentations to internal and external clients and partners.

**This is for you if**:

- You have been in a similar role with demonstrated success in meetings and exceeding assigned goals.
- You are perfectly bilingual French and English, written and spoken.
- You express yourself in a clear and positive way.
- You are comfortable with technology including the MS Office Suite
- You enjoy being organized, and are resourceful working alone and within the team
- If you have any Telecom knowledge or experience, that would be a plus
- Trispec Communications Inc. is committed to providing a safe and inclusive and diverse workplace, where people feel comfortable bringing their full selves to work._

**Job Types**: Full-time, Permanent

**Salary**: From $45,000.00 per year

**Benefits**:

- Extended health care

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- Montréal, QC H4N 3K1: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

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