Regional Operations Manager

6 months ago

Laval, Canada Boston Pizza International, Inc. Full time

Looking for an opportunity to make a real impact? We’re currently recruiting for a **Regional Operations Manager** in Quebec, ideally in **Montreal** (and surrounding area) or **Quebec City** to join our amazing team of talented employees.

Boston Pizza International has been proudly recognized as one of Canada’s 50 Best Managed Companies since 1994 and has been Great Place to Work-Certified since 2017.

In this role, you will contribute to the success of the organization by working hand-in-hand with our Franchisees and their Restaurant Management teams to deliver an incredible experience for our guests; to enhance restaurant profitability; and to support the development of the industry’s best talent.

**What you do**:

- Provide leadership and direction to our Franchisees and their management teams;
- Implement operational plans, processes, and tools in our franchised restaurants;
- Ensure that both the restaurant operations and guest experience is aligned to our brand standards;
- Support the development of the Franchisee and Management teams using data-based feedback, coaching, best practices and virtual in-market training;
- Review monthly operating results to ensure restaurants are maximizing their potential; and
- Be available to travel to and from our restaurants on a regular basis.

**Who you are**:

- You’re experienced in the hospitality sector and are known for having the “hospitality gene”;
- You are results driven and take a hands-on approach to enhance business metrics;
- You have an endlessly positive attitude that creates energy in the business;
- You work collaboratively with diverse groups of people creating an impact everywhere you go;
- You are an excellent communicator, both written and verbal.

**Why you want to work with us**:

- We’re an organization with a strong emphasis on team culture;
- We offer competitive compensation, benefits, perks and development opportunities;
- We have a robust 3-month ROM training program to ensure you’re successful in your role;
- Our team has a thorough performance review process and individual development plans;
- We’re always looking to promote internal talent;
- When you’re not in the field, you’re working from home;
- We have a tight-knit team to support you every step of the way;
- We’re focused on giving back to the communities we live, work and play in.

**What’s next**:

- If you know someone who might be interested, share this posting with them;
- If you’re interested, send us your resume;
- If we’re interested, we’ll reach out to you to schedule a phone screen;

**COVID-19 considerations**: You’ll be required to travel and follow all of Boston Pizza International’s safety protocols, including the requirement to wear a mask at all times when visiting one of our restaurants.

*************

Vous souhaitez relever de nouveaux défis? Nous sommes à la recherche d’un **Conseiller des opérations régionales** pour rejoindre notre formidable équipe d’employés talentueux au Québec, idéalement à Montréal et les environs ou ville de Québec.

Boston Pizza International est fière d’être reconnue comme Membre Platine des 50 sociétés les mieux gérées au Canada depuis 1994 et est certifiée Great Place to Work depuis 2017.

Dans ce rôle, vous contribuerez au succès de l’organisation en travaillant en étroite collaboration avec nos franchisés et leurs équipes de gestionnaires afin d’offrir la meilleure expérience possible à nos invités, en améliorant la rentabilité des restaurants et en soutenant le développement des meilleurs talents de l’industrie.

**Vos responsabilités**:

- Assurer un leadership et diriger nos franchisés et leurs équipes de gestion;
- Mettre en œuvre des plans, des procédures et des outils opérationnels dans nos restaurants franchisés;
- S’assurer que les opérations du restaurant et l’expérience des invités respectent les normes de notre marque;
- Soutenir le développement du franchisé et des équipes de gestionnaires à l’aide de rétroactions basées sur les données, de mentorat, de pratiques exemplaires et de la formation virtuelle en restaurant;
- Passer en revue les résultats mensuels pour s’assurer que les restaurants optimisent leur potentiel;
- Voyager régulièrement pour se rendre se rendre dans nos restaurants.

**Exigence du poste**:

- Vous avez une grande expérience dans le domaine de la restauration et êtes reconnu pour votre hospitalité;
- Vous avez une approche axée sur les résultats et optez pour une approche pratique afin d’améliorer les indicateurs métriques;
- Vous avez une attitude positive qui crée une énergie au sein de l’entreprise;
- Vous travaillez en collaboration avec divers groupes de personnes et laissez votre marque partout où vous allez;
- Vous êtes un communicateur et vous possédez d’excellentes aptitudes en communication orale et écrite.

**Pourquoi travailler avec nous**:

- Nous mettons

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