Unified Communication Analyst
4 months ago
We are hiring for a Unified Communications Analyst for one of the market leaders.
**Responsibilities**:
In this role you will ensure uptime of the Services’ UC infrastructure environment on a 24x7 basis. You will implement and maintain the Services’ UC servers, Voice gateways, Phones, WebEx and telephony infrastructure environment. You will also develop and architect UC solutions to meet the service’s requirements and monitor the infrastructure to ensure it is reliable, accessible and secure.
**Duties and Responsibilities**:
- Researches current market trends as it pertains to UC security, design, support and best practices.
- Tests, evaluates and qualifies new infrastructure software and hardware solutions.
- Develops and manages project initiatives to improve or stabilize the UC environments.
- Manages and monitors vendors engaged in implementing/rolling out new projects.
- Develops operational support documentation and training information for co-workers.
- Provides technical expertise to analyze and resolve complex UC related problems
- Provides guidance and training to Junior Technical Analysts and other members of ITS.
- Performs typical duties inherent to the position
**Education/Experience**:
- University or College Degree/Diploma in Computer Science or related field, or an equivalent combination of education, training and experience.
- Minimum 4 years of progressively responsible experience supporting telephony and unified communications.
- Experience in the support of a UNIX, Windows Server, Linux or similar complex environment, including systems administration, trouble shooting, performance tuning, networking, and security.
- Experience in the design and deployment of Cisco UC Infrastructure, including CUCM, CUC, UCCX, and Expressway.
- Experience supporting SIP Trunking, PRI, and voice gateways.
- Experience supporting WebEx and Microsoft Teams would be an asset.
**Skills/Competencies**:
- Strong knowledge of UNIX, Windows Server, Linux, TCP/IP networking, security and Web technologies.
- Knowledge of VMware, or similar virtualization technology, its architecture and its adaptation for server deployment and management.
- Knowledge of E911 and NG911 would be an asset.
- Knowledge of best practices related to racking, power distribution, and grounding would be an asset.
- CCNP Collaboration certified is preferred.
- Must possess good oral and written communication skills.
- Must have a Class “G” Drivers licence
- Must be willing to be ‘on call’ for after-hours technical support on a rotating basis.
*
Pay: Up to $100,000.00 per year
**Benefits**:
- Dental care
- Extended health care
- Paid time off
Flexible language requirement:
- French not required
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Toronto, ON: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Are you comfortable working in a hybrid setting?
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