Customer Service Representative

3 weeks ago


Thornhill, Canada Well Guard Insurance Brokers Ltd. Full time

**Responsibilities**:

- Assist customers with inquiries, concerns, and requests in a professional and timely manner.
- Upsell products and services and cross sell to maximize sales opportunities.
- Communicate effectively with customers to understand their needs and provide appropriate solutions.
- Developing client base and maintaining client relationships.
- Providing advice to customers’ insurance needs, helping to identify risk & analyze risk exposures and find solutions.
- Placing risk to proper markets, communicating with insurance companies, and following through the business cases.

**Qualifications**:

- RIBO licensed is required (or prepare to obtain), or OTL is considered
- Excellent phone etiquette and communication skills
- Strong sales skills with the ability to upsell products or services
- Self motivated and process effective time management skills.
- Computer literate, good organizational skills and attention to detail are important for this position
- Post secondary/ University education is preferred
- 1-3 yrs working experiences, Sales-related or customer service is preferred

**Compensation**:

- Compensated with mixture of salary and commission
- Flexi in work environment (in office and remote)
- Flexi in work hours

**Salary**: $10,000.00-$20,000.00 per year

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

Supplemental pay types:

- Commission pay

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Ability to Commute:

- Thornhill, ON L3T 7Z3 (required)

Work Location: Hybrid remote in Thornhill, ON L3T 7Z3



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