Customer Service Representative

6 days ago


Thornhill, Canada BAASS Business Solutions Full time

**Position Summary**:
The Customer Service Representative - Operations individual is responsible for managing and coordinating the daily activities of our business on behalf of the management and sales team. The main responsibilities include creating projects, identifying, and solving problems that exist at any level of the business. Ensure Project Managers have access to their projects. Follow any operational guidelines necessary for the smooth functioning and success of the business.

The job includes identifying and resolving problems, building, and maintaining positive relationships. This role will be working closely with the Sales Operation Manager and the Operations Manager.

**Responsibilities**:

- Manage the ‘Orders’ Inbox
- Project Creation
- align resources
- create project/cases in CRM
- create invoices
- Address any billing disputes
- Time reconciliation on projects
- Sage Statement Reconciliation (at the end of the month)

Partner Services:

- Review pricing
- Invoice orders
- Purchasing
- Address any general inquiries, activation code requests, reinstatement requests

Sales:

- Support the sales team regarding questions on pricing
- Collaborate with vendors and internal departments to ensure that client objectives are being maintained.
- Identify and recommend areas for improving business revenue and work towards reducing costs by researching & resolving billing discrepancies for the client.
- Maintain appropriate and positive relationships with internal/external customers and vendors; build trust in others by exhibiting professionalism and confidentiality.
- Communicate and escalate relevant information to appropriate individuals (i.e. managers, co-workers, etc.) in a timely manner and through appropriate channels.
- Support and advocate all BAASS Business Solutions Inc. policies, decisions, goals, and values.

**Qualifications**
- University or College degree
- 1-3 Years of experience in a customer support/operations capacity; Will also consider new graduates
- Willingness to work within a flexible and collaborative team environment
- Microsoft Office: Word, Excel, Powerpoint and Outlook
- Strong written and verbal communication
- Self motivated, with high energy and an engaging level of enthusiasm
- Strong organizational skills - timesheets and expenses completed in a timely manner
- Ability to multitask and prioritize while remaining focused and organized
- Experience with a Customer Management System (CRM) preferred however, will provide training

**Job Types: Full-time, Permanent - In Person (Thornhill, ON Location)**

**Job Types**: Full-time, Permanent

**Salary**: $40,000.00-$50,000.00 per year

**Benefits**:

- Dental care
- On-site parking
- Paid time off

Schedule:

- 8 hour shift
- Monday to Friday

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person



  • Thornhill, Canada KEB Hana Bank Canada Full time

    **Job Title**:Customer Service Representative - **Branch**:Thornhill Branch - **Reports to**:Manager, Customer Service or Senior Manager, Deposits **Job Summary** The **Customer Service Representative **is responsible for conducting all teller functions and processing various transactions for customers/clients in accordance with all regulations. The...


  • Thornhill, Canada SN Insurance Brokers Inc. Full time

    Are you looking for a challenging position where you can grow and be part of a fun, dynamic team? Are you a natural people person who loves to be the face of the company? We are a dynamic and fast growing Insurance Brokerage located in Thornhill to service our customers across Ontario. We provide our valued customers with various insurance products to...


  • Thornhill, Canada SN Insurance Brokers Inc. Full time

    Are you looking for a challenging position where you can grow and be part of a fun, dynamic team? Are you a natural people person who loves to be the face of the company? We are a dynamic and fast growing Insurance Brokerage located in Thornhill to service our customers across Ontario. We provide our valued customers with various insurance products to...


  • Thornhill, Canada SN Insurance Brokers Inc. Full time

    Are you looking for a challenging position where you can grow and be part of a fun, dynamic team? Are you a natural people person who loves to be the face of the company? We are a dynamic and fast growing Insurance Brokerage located in Thornhill to service our customers across Ontario. We provide our valued customers with various insurance products to...


  • Thornhill, Canada Flowers, Fruits and gifts Full time

    _Online Flower Shop Customer Service _ We are an Online Florist seeking a highly motivated and dedicated individual to join our team as a Phone Operator Customer Service Representative in our Flower Shop. **Availability**: - Morning shift 8 AM to 4 PM - Afternoon shift available - Must be available on Holidays and some weekends **Responsibilities**: -...


  • Thornhill, Canada Coast2Coast First Aid & Aquatics Inc. Full time

    We are looking to add a few members to our already established CSR team! Our CSR agents are an important part of our team and take pride in the brand to deliver an exceptional customer experience. As a Customer Service Representative you must: - Be able to take/make inbound and outbound calls to quote prices, book courses, and place orders for products and...


  • Thornhill, Canada Coast2Coast First Aid & Aquatics Inc. Full time

    We are looking to add a few members to our already established CSR team! Our CSR agents are an important part of our team and take pride in the brand to deliver an exceptional customer experience. As a Customer Service Representative you must: - Be able to take/make inbound and outbound calls to quote prices, book courses, and place orders for products and...


  • Thornhill, Canada Coast2Coast First Aid & Aquatics Inc. Full time

    We are looking to add a few members to our already established CSR team! Our CSR agents are an important part of our team and take pride in the brand to deliver an exceptional customer experience. As a Customer Service Representative you must: - Be able to take/make inbound and outbound calls to quote prices, book courses, and place orders for products and...


  • Thornhill, Canada GolfNorth Full time

    **Uplands Golf & Ski Club** **Location**:Thornhill, Ontario, Canada **Department**:Inside Winter Operations **Reports To**:General Manager **Classification**:Seasonal Full-Time & Part-Time (must be available to work shifts including (early mornings, days, evenings, late nights, weekends & holidays). **Summary**: Uplands Golf & Ski Club offers seasonal...


  • Thornhill, Canada Coast2Coast First Aid & Aquatics Inc. Full time

    We are looking to add a few members to our already established CSR team! Our CSR agents are an important part of our team and take pride in the brand to deliver an exceptional customer experience. As a Customer Service Representative you must: - Be able to take/make inbound and outbound calls to quote prices, book courses, and place orders for products and...


  • Thornhill, Canada KEB Hana Bank Canada Full time

    **Job Title**:Customer Service Representative - **Branch**:Thornhill Branch - **Reports to**:Manager, Customer Service or Senior Manager, Deposits **Job Summary** The **Customer Service Representative **is responsible for conducting all teller functions and processing various transactions for customers/clients in accordance with all regulations. The...


  • Thornhill, Canada Coast2Coast First Aid & Aquatics Inc. Full time

    **About Us** Coast2Coast First Aid and Aquatics Inc. is a leading provider of safety courses and supplies in Canada. With operations in over 17 major cities, we have established ourselves as a trusted name in the industry. As we continue to grow and expand, we are committed to delivering exceptional training and customer service across all our locations....


  • Thornhill, Canada Staples Canada Full time

    : 1217584 **Who we are** Staples Canada is on a journey to become the Working and Learning Company. We are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. We look for people who are curious, approachable and passionate, and who enjoy finding...


  • Thornhill, Canada InBenefits Full time

    _For over 30 years _**InBenefits**_ has provided management and administration solutions to its clients, the Nursing Homes and Related Industries Pension Plan and the Multi-Sector Pension Plan. We also provide additional services such as Consulting, Investment Support, Communication and Education. InBenefits is now hiring for enthusiastic Customer Service...


  • Thornhill, Canada BMO Financial Group Full time

    Address: 1 Promenade Circle Job Family Group: Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired...


  • Thornhill, Canada Cortex Financial Full time

    Location Thornhill, Ontario Insurance Customer Service Representative responsibilities - Answer incoming call center questions about insurance policies and insurance coverage issues, as well as consumer complaints and general inquiries - Demonstrate accuracy in processing client policy modifications based on the data given - Verify new customers coverage...


  • Thornhill, Canada CarHub - North York Chrysler Full time

    Operate a multi-line telephone system to transfer all incoming calls to the appropriate individual/department in a courteous and professional manner. - Take detailed messages. - Distributes mail/faxes and coordinates all courier pickups. - Coordinate and process customer payments, customer accounts, petty cash and cheque requisitions. - Acquire knowledge...


  • Thornhill, Canada Staples Canada Full time

    : 1251823 **Position Summary**: Highly focused on sales generation of merchandise/services within the Service Centre and Copy Centre while demonstrating a high degree of customer awareness and ensuring exceptional customer satisfaction with an accurate, expedient return/exchange/purchase process. Responsible for knowing and understanding the operations of...


  • Thornhill, Canada D Light Inc. Full time

    Duties and Responsibilities: Handle (store and over the phone customer) complaints by providing solutions, often within a time limit to ensure the customer is satisfied. Learn to identify customer needs or desires in order to recommend the appropriate product or service. Learn the software systems used by the company to be able to communicate effectively...


  • Thornhill, Canada D Light Inc. Full time

    Duties and Responsibilities: Handle (store and over the phone customer) complaints by providing solutions, often within a time limit to ensure the customer is satisfied. Learn to identify customer needs or desires in order to recommend the appropriate product or service. Learn the software systems used by the company to be able to communicate effectively...