Customer Service Representative

6 months ago


Thornhill, Canada Flowers, Fruits and gifts Full time

_Online Flower Shop Customer Service _

We are an Online Florist seeking a highly motivated and dedicated individual to join our team as a Phone Operator Customer Service Representative in our Flower Shop.

**Availability**:

- Morning shift 8 AM to 4 PM
- Afternoon shift available
- Must be available on Holidays and some weekends

**Responsibilities**:

- Processing online and phone orders, as well as handling returns efficiently and professionally.
- Reaching out to our existing customers to get sales and customer feedback on our team performance.
- Assisting the sales team with various tasks to support their efforts in promoting our products and services.
- Ensuring accurate and timely entry of orders into our system.

**Requirements**:

- Minimum 2 years of experience in customer service, preferably in a call center or similar environment.
- Strong problem-solving skills, with the ability to work under pressure and meet deadlines.
- Excellent multitasking abilities and the motivation to work independently with mínimal supervision.
- Outstanding interpersonal and follow-up skills to build positive relationships with customers.

Work Remotely
- No

**Job Types**: Full-time, Part-time

**Salary**: $15.50-$20.00 per hour

**Benefits**:

- Store discount

Schedule:

- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Weekends as needed

Supplemental pay types:

- Bonus pay
- Commission pay

**Experience**:

- Customer service: 1 year (required)

Work Location: In person



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