Customer Service Representative
6 months ago
_Online Flower Shop Customer Service _
We are an Online Florist seeking a highly motivated and dedicated individual to join our team as a Phone Operator Customer Service Representative in our Flower Shop.
**Availability**:
- Morning shift 8 AM to 4 PM
- Afternoon shift available
- Must be available on Holidays and some weekends
**Responsibilities**:
- Processing online and phone orders, as well as handling returns efficiently and professionally.
- Reaching out to our existing customers to get sales and customer feedback on our team performance.
- Assisting the sales team with various tasks to support their efforts in promoting our products and services.
- Ensuring accurate and timely entry of orders into our system.
**Requirements**:
- Minimum 2 years of experience in customer service, preferably in a call center or similar environment.
- Strong problem-solving skills, with the ability to work under pressure and meet deadlines.
- Excellent multitasking abilities and the motivation to work independently with mínimal supervision.
- Outstanding interpersonal and follow-up skills to build positive relationships with customers.
Work Remotely
- No
**Job Types**: Full-time, Part-time
**Salary**: $15.50-$20.00 per hour
**Benefits**:
- Store discount
Schedule:
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Weekends as needed
Supplemental pay types:
- Bonus pay
- Commission pay
**Experience**:
- Customer service: 1 year (required)
Work Location: In person
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