Customer Care Representative

2 months ago

Thornhill, Canada AWIN-Mercedes Benz Thornhill Full time

Our **Mercedes-Benz Thornhill**, luxury dealership, is looking for a **Customer Care Representative** to join our amazing team

**Job Purpose**

The Customer Care Representative is responsible for answering all incoming service department phone calls in an efficient and friendly manner. This position is responsible for booking service appointments, assisting management in performing various administrative tasks, overseeing all appointments and consulting with the management team regarding any discrepancies. The Customer Care Representative also ensures customer mobility when appointments are booked, handles customer inquiries and if further information is required, a Service Consultant or member of the management team is consulted.

**Core Accountabilities**
- Answer all incoming telephone calls within three rings.
- Timely response to customer requests.
- Friendly attitude at the first point of contact with any potential client/customer.
- Update records and enter customer information into data management system.
- Create and filter customer retention list and schedule service appointments.
- Follow up on all appointments, such as service reminders, recalls or missed appointments.
- Communicate effectively and professionally with customers.
- Notify necessary departments when an appointment is scheduled.
- Ability to meet or exceed monthly goals.
- Assist with other duties, as assigned by the direct manager.

**Requirements**:

- High school diploma or equivalent.
- Strong knowledge of Microsoft Office products, including Excel, MS Word, and Outlook.
- Excellent communication skills and customer service. Including written and verbal skills to communicate with all Service Consultants and Management.
- Previous experience in a customer service role.
- Ability to maintain filing systems and database.
- Professional appearance & friendly disposition.
- Ability to work efficiently in a high-pressure environment.
- Experience using dealership related software is preferred.

**Personal Attributes**
- Passion, motivation, focus and leadership skills.
- Results focused approach.
- Team player.
- Strong communication skills both written and verbal.
- Ability to influence, negotiate and mediate effectively.
- Strong attention to detail.
- Ability to maintain confidentiality and professionalism.
- Excellent interpersonal and team building skills.
- Strong time management and organizational skills.
- Honest, courteous and able to demonstrate strong work ethics.
- Driven and ability to work with minimum supervision.

**Working Conditions**:

- Moving throughout the service department
- Using computer to research information
- Bending, stretching, lifting, reaching and climbing
- Utilizing physical and manual dexterity
- Using equipment consistent with industry standards

**Benefits**

We offer competitive salaries and generous benefits
- Excellent Group Benefits package.
- Group RRSP Contribution program.
- Work/life balance.
- Training and support programs.
- Boot and tool allowance.
- Tuition reimbursement program.
- Corporate support.
- Mentorship and development.
- Unlimited careers opportunities within our automotive group.

**APPLY FOR A REWARDING CAREER TODAY**

We thank all applicants for their response; however only those considered for an interview will be contacted.

AWINJOB

  • Customer Care Representative

    4 days ago

    Thornhill, Ontario, Canada AWIN-Mercedes Benz Thornhill Full time

    Our Mercedes-Benz Thornhill, luxury dealership, is looking for a Customer Care Representative to join our amazing teamJob PurposeThe Customer Care Representative is responsible for answering all incoming service department phone calls in an efficient and friendly manner. This position is responsible for booking service appointments, assisting management in...

  • Customer Service Representative

    2 weeks ago

    Thornhill, Canada KEB Hana Bank Canada Full time

    **Job Title**:Customer Service Representative - **Branch**:Thornhill Branch - **Reports to**:Manager, Customer Service or Senior Manager, Deposits **Job Summary** The **Customer Service Representative **is responsible for conducting all teller functions and processing various transactions for customers/clients in accordance with all regulations. The...

  • Customer Service Representative

    3 weeks ago

    Thornhill, Canada Coast2Coast First Aid & Aquatics Inc. Full time

    We are looking to add Full Time Representatives to our already established CSR team! Our CSR agents are an important part of our team and take pride in the brand to deliver an exceptional customer experience. **What You'll Do**: - Inbound and outbound calls to quote prices, book courses, and place orders for products and services to ensure goals are met. -...

  • Customer Service Representative

    3 weeks ago

    Thornhill, Canada SN Insurance Brokers Inc. Full time

    Are you looking for a challenging position where you can grow and be part of a fun, dynamic team? Are you a natural people person who loves to be the face of the company? We are a dynamic and fast growing Insurance Brokerage located in Thornhill to service our customers across Ontario. We provide our valued customers with various insurance products to...

  • Customer Service Representative

    4 weeks ago

    Thornhill, Canada Vevana Coffee Inc. Full time

    Are you passionate about delivering exceptional customer service and have a love for all things coffee? Vevana Coffee, your local destination for outstanding coffee experiences, is seeking a dedicated and customer-focused individual to join our team as a Customer Service Representative. **Responsibilities**: - **Customer Interaction**: Engage with...

  • Customer Service Representative

    22 hours ago

    Thornhill, Canada Vevana Coffee Inc. Full time

    Are you passionate about delivering exceptional customer service and have a love for all things coffee? Vevana Coffee, your local destination for outstanding coffee experiences, is seeking a dedicated and customer-focused individual to join our team as a Customer Service Representative. **Responsibilities**: - **Customer Interaction**: Engage with...

  • Customer Service Representative

    5 days ago

    Thornhill, Ontario, Canada Coast2Coast First Aid & Aquatics Inc. Full time

    We are looking to add Full Time Representatives to our already established CSR team Our CSR agents are an important part of our team and take pride in the brand to deliver an exceptional customer experience.What You'll Do: Inbound and outbound calls to quote prices, book courses, and place orders for products and services to ensure goals are met. Enter...

  • Customer Service Representative

    4 weeks ago

    Thornhill, Canada Coast2Coast First Aid & Aquatics Inc. Full time

    **About Us** Coast2Coast First Aid and Aquatics Inc. is a leading provider of safety courses and supplies in Canada. With operations in over 17 major cities, we have established ourselves as a trusted name in the industry. As we continue to grow and expand, we are committed to delivering exceptional training and customer service across all our locations....

  • Customer Service Representative

    2 weeks ago

    Thornhill, Canada Coast2Coast First Aid & Aquatics Inc. Full time

    **About Us** Coast2Coast First Aid and Aquatics Inc. is a leading provider of safety courses and supplies in Canada. With operations in over 17 major cities, we have established ourselves as a trusted name in the industry. As we continue to grow and expand, we are committed to delivering exceptional training and customer service across all our locations....

  • Customer Service Representative

    4 weeks ago

    Thornhill, Ontario, Canada University Health Network Full time

    Company DescriptionAltum Health is a department within the University Health Network with over 300 employees across several sites (Toronto, Cambridge, Barrie, Hamilton, Oakville, Ajax, Mississauga, Vaughan, Brampton, Oshawa, and Scarborough). We offer a full continuum of prevention, rehabilitation, and health care services to third party payors and...

  • Customer Service Representative

    3 weeks ago

    Thornhill, Ontario, Canada University Health Network Full time

    Company DescriptionAltum Health is a department within the University Health Network with over 300 employees across several sites (Toronto, Cambridge, Barrie, Hamilton, Oakville, Ajax, Mississauga, Vaughan, Brampton, Oshawa, and Scarborough). We offer a full continuum of prevention, rehabilitation, and health care services to third party payors and...

  • Customer Service Representative

    2 weeks ago

    Thornhill, Canada Flowers, Fruits and gifts Full time

    _Online Flower Shop Customer Service _ We are an Online Florist seeking a highly motivated and dedicated individual to join our team as a Phone Operator Customer Service Representative in our Flower Shop. **Availability**: - Morning shift 8 AM to 4 PM - Afternoon shift available - Must be available on Holidays and some weekends **Responsibilities**: -...

  • Customer Service Representative

    3 weeks ago

    Thornhill, Canada BMO Financial Group Full time

    1 Promenade Circle Thornhill Ontario,L4J 4P8 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve...

  • Customer Service Representative

    2 weeks ago

    Thornhill, Canada BAASS Business Solutions Full time

    **Position Summary**: The Customer Service Representative - Operations individual is responsible for managing and coordinating the daily activities of our business on behalf of the management and sales team. The main responsibilities include creating projects, identifying, and solving problems that exist at any level of the business. Ensure Project Managers...

  • Customer Service Representative

    2 days ago

    Thornhill, Canada Dominos Pizza Full time

    Dominos Pizza located at 531 atkinson Avenue Thornhill is looking for full time customer service representatives. Job Role: The Customer Service Expert’s role is crucial within the Domino’s system. We pride ourselves on offering fast and friendly service with a smile, and our CSEs lead the way in doing so. Within our fast paced environment, the role is...

  • Customer Service Representative

    3 weeks ago

    Thornhill, Canada D LIGHT INC. Full time

    **About us** D LIGHT INC. is a small business in Brampton, ON L6W 3R7. We are professional, agile and our goal is to D-LIGHT INC is located in Kennedy Square mall (Brampton), Toronto, Mississauga and CherryHill Village Mall (London) is happy to offer its expertise in providing the best quality of TV SERVICE. Our tried and true system is based on many years...

  • Customer Care Specialist

    2 months ago

    Thornhill, Canada RoyFoss Thornhill Full time

    **Customer Care Specialist** The Roy Foss Motors Dealership is growing! We are looking for mature, customer-centric, enthusiastic **Customer Care Specialists** to help maintain and grow our service business. **Responsibilities and Duties** Supporting 2 dealerships, this position is responsible for: - Focusing on Customer Retention and Business...

  • Customer Care Specialist

    7 days ago

    Thornhill, Canada RoyFoss Thornhill Full time

    **Customer Care Specialist** The Roy Foss Motors Dealership is growing! We are looking for mature, customer-centric, enthusiastic **Customer Care Specialists** to help maintain and grow our service business. **Responsibilities and Duties** Supporting 2 dealerships, this position is responsible for: - Focusing on Customer Retention and Business...

  • Customer Service Representative

    5 days ago

    Thornhill, Ontario, Canada Flowers, Fruits and gifts Full time

    _Online Flower Shop Customer Service _We are an Online Florist seeking a highly motivated and dedicated individual to join our team as a Phone Operator Customer Service Representative in our Flower Shop.Availability: Morning shift 8 AM to 4 PM Afternoon shift available Must be available on Holidays and some weekendsResponsibilities: Processing online and...

  • Customer Care Specialist

    2 months ago

    Thornhill, Canada RoyFoss Thornhill Full time

    **Customer Care Specialist** The Roy Foss Motors Dealership is growing! We are looking for mature, customer-centric, enthusiastic **Customer Care Specialists** to help maintain and grow our service business. **Responsibilities and Duties** Supporting 2 dealerships, this position is responsible for: - Focusing on Customer Retention and Business...