Customer Service Representative

2 weeks ago

Thornhill, Canada Vevana Coffee Inc. Full time

Are you passionate about delivering exceptional customer service and have a love for all things coffee? Vevana Coffee, your local destination for outstanding coffee experiences, is seeking a dedicated and customer-focused individual to join our team as a Customer Service Representative.

**Responsibilities**:

- **Customer Interaction**: Engage with customers in a friendly and knowledgeable manner, providing assistance and information about our coffee products.
- **Order Processing**: Efficiently process customer orders, ensuring accuracy and timely delivery, whether in-store or online.
- **Issue Resolution**: Address customer inquiries, concerns, and feedback promptly and professionally, striving for positive resolutions.
- **Product Knowledge**: Develop a deep understanding of our coffee offerings, guiding customers in their selection and enhancing their overall experience.
- **Communication**: Maintain effective communication with other team members, ensuring a seamless and delightful customer journey.
- **Upselling and Cross-Selling**: Identify opportunities to enhance customer satisfaction by recommending complementary products or offerings.
- **Quality Assurance**: Work closely with other departments to uphold the highest standards of product quality and service excellence.

**Requirements**:

- Previous customer service experience, preferably in the food and beverage industry.
- Passion for coffee and a basic understanding of coffee varieties and brewing methods.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment while maintaining a positive attitude.
- Detail-oriented with strong organizational and multitasking abilities.
- Proficient in using point-of-sale systems and other relevant software.
- Flexibility to work a variety of shifts, including weekends.

**Benefits**:

- Competitive hourly wage.
- Staff discounts on our premium coffee products.
- Opportunities for professional development and growth within the company.
- A vibrant and inclusive work environment.

If you are enthusiastic about providing top-notch customer service in a coffee-centric setting, we invite you to join our team at Vevana Coffee. To apply, please submit your resume along with a brief cover letter highlighting your relevant experience.

Vevana Coffee is an equal opportunity employer, and we celebrate diversity in our workplace. We look forward to welcoming individuals who share our passion for exceptional coffee and outstanding customer service.

**Salary**: $19.75-$20.30 per hour

Expected hours: 40 per week

**Benefits**:

- Dental care
- Extended health care
- Paid time off

Schedule:

- 8 hour shift
- Monday to Friday

Work Location: In person

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