Bdc Service Representative
2 weeks ago
**Drive for Excellence**
**Performance Honda **is the newest state of the art, full service Honda dealership in the Brampton and Caledon area. We give you access to the most exceptional vehicles including the newest line ups to explore. We pride ourselves on a top notch guest experience that is welcoming, friendly and memorable.
Part of the Performance Auto Group, a leading automotive group, we are committed to integrity, believe in employee empowerment, passionate about innovating, care about a great guest experience and giving back.
**About you.**
You are committed to delivering a first class service experience to our extraordinary guests. Performance Honda offers a remarkably different guest experience through our motivated and inspired team members who treats everyone like family. You are a service champion who is dedicated, thoughtful and ready to solve any problem. Join our positive, warm environment where we encourage and coach each other through our various career paths.
**Here’s what you’ll deliver**:
- Schedule service and maintenance retention appointments.
- Utilize dealership call scripts for all inbound and outbound service calls.
- Schedule, log, and confirm appointments with customers and achieve daily/weekly/monthly goals
- Update the CRM with information regarding all verbal communication with customers.
- Enter information in the Appointment Log when an appointment is scheduled.
- Study product and services to continually enhance ability to assist customers.
- Communicate with the BDC Manager relative any potential customers issues or problems.
- Follow the policies and procedures of the BDC department and Performance Honda Mayfield.
**What you need to succeed**:
- Previous experience in a dealership environment considered an asset.
- A high school diploma or GED.
- Strong computer skills, including hands-on experience with Microsoft Office and Google Apps.
- Excellent listening and communication skills.
- Ability to work under pressure in a fast-paced environment.
**What’s in it for you?**
- Excellent Management support.
- Health, Dental and Vision Insurance after 3 months.
- Endless opportunities for professional growth and advancement.
Performance Auto Group is a leading automotive company in Southern Ontario with over 1800 employees, 23 brands and 32 locations in Brampton, Brantford, Bolton, Grimsby, Mississauga, Oakville, Orangeville, St. Catharines and Toronto. Performance Auto Group also includes AutoPlanet Direct, Ontario's largest indoor used car showroom.
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