Bdc Service Representative
7 days ago
**Drive for Excellence**
**Kia of Brampton** is the number one Kia dealership in Ontario and we offer a personalized guest experience to everyone who walks through our doors. With access to over 300 new and high quality pre-owned vehicles we have one of the largest Kia inventories.
**Kia of Brampton** is looking for a **BDC Service Representative **to join their dynamic team.
Part of the Performance Auto Group, a leading automotive group, we are committed to integrity, believe in employee empowerment, passionate about innovating, care about a great guest experience and giving back.
**About you.**
You are a team player, motivated and open-minded to join a fast paced dealership. The Kia of Brampton team has an open door policy and is willing to lend a helping hand as needed. You are someone who is hard working, coachable and loves guest interaction. You’ll be in the right place if you want to make retail automotive into a career as we believe in internal mobility and celebrate each of our team’s advancements.
**Here’s what you’ll deliver**:
- Schedule service and maintenance retention appointments.
- Utilize dealership call scripts for all inbound and outbound service calls.
- Schedule, log, and confirm appointments with customers and achieve daily/weekly/monthly goals
- Update the CRM with information regarding all verbal communication with customers.
- Enter information in the Appointment Log when an appointment is scheduled.
- Study products and services to continually enhance ability to assist customers.
- Communicate with the BDC Manager relative any potential customers issues or problems.
**What you need to succeed**:
- Previous experience in a dealership environment is considered an asset.
- A high school diploma or GED.
- Strong computer skills, including hands-on experience with Microsoft Office and Google Apps.
- Excellent listening and communication skills.
- Ability to work under pressure in a fast-paced environment.
**What’s in it for you?**
- Excellent management support and guidance
- Opportunities through our Internal career mobility program
- Access to health, dental and vision insurance
- Disability, critical illness and life insurance for the unexpected
- Our Employee Assistance Plan (EAP) for you and your family's wellness
- Discount on vehicles, service and parts for you and your family
- Discounts to retailers and service providers across the country
- Free and engaging employee events
- Did we mention we love giving back to our communities?
Performance Auto Group is a leading automotive company in Southern Ontario with over 1800 employees, 23 brands and 32 locations in Brampton, Brantford, Bolton, Grimsby, Mississauga, Oakville, Orangeville, St. Catharines and Toronto. Performance Auto Group also includes AutoPlanet Direct, Ontario's largest indoor used car showroom.
**_
Performance Auto Group is an Equal Opportunity Employer. In keeping with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, accommodations are available for all parts of the recruitment and selection process. Applicants may request any accommodation needs required._**
No Phone Calls please. We thank all applicants, however only those contacted for an interview will be considered.
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