Resident Support Team Leader

5 months ago


Calgary, Canada The Salvation Army Community Services (Calgary) Full time

**Resident Support Team Leader**

**Position Type**: Temporary Full Time - 80 hours bi-weekly

**Location**: Downtown, Calgary

**Position Summary**

This position provides supervision, support, coaching, and guidance to Residential Support Workers to ensure they are able to complete all their job duties effectively; also provides a safe and secure environment for residents/ and visitors and practical support to reintegrate them into the community.

**Hours/Schedule**

Temporary Full Time - 80 hours bi-weekly;
Monday to Friday: 11:00 pm to 7:30 am

Expected end date: June 10, 2025

**What you will be doing in your role**
- Work alongside Resident Support Workers, volunteers, and students to ensure job duties are completed.
- Conduct resident intakes, goal setting and follow-ups.
- Maintain strong communication (written and verbal) for the benefit of the resident and the program.
- Monitor the activities of residents and maintains availability of personal, practical, and moral support; may include providing safe storage and recording of prescribed medication.
- Ensure resident assessment, admission, and orientation are being completed correctly, with dignity and respect.
- Work collaboratively with agencies (e.g., PACT, SOS, DOAP).
- Resolve all issues that arise within the building with residents or staff.
- Perform Resident Support Worker duties and other related tasks when needed.
- Provide training to new Resident Support Workers and provide resident advocacy as needed.
- Provide input into Resident Support Worker and Program Aid annual performance evaluations.
- Review policies, procedures, guidelines to suggest changes if any; review Resident forms to ensure correctness.
- Supervise the coordination and distribution of weekly food hampers.
- Conduct monthly tool and medication cabinet audits.
- Develop shift schedules for Resident Support Workers ensuring scheduled vacation and sick days are covered.

**Required Education, Experience and Competencies**
- Completion of two years of Community College in a related field (i.e., social work).
- A satisfactory Police Information Check (PIC) with Vulnerable Sector Search.
- Current Intermediate First Aid certification with Level A or C CPR from an Alberta approved training provider.
- Proof of registration with the Alberta College of Social Workers if you have a social work diploma/degree.
- One year but less than three years prior related experience in frontline work in a social service setting, life skills and experience in a related field.
- Understanding of, and ability to, work with people of diverse backgrounds and abilities that are vulnerable and find themselves homeless.
- Effective customer service skills.
- Computer skills including MS Outlook, Word, Excel and familiarity with databases.
- Responsive to safely resolve crisis situations and respond nonjudgmentally to problematic behaviors.
- Attentive listening and observation of body language and able to monitor and read the environment.
- Demonstrated trauma informed care, non-violent crisis intervention and de-escalation skills; ability to diffuse difficult situations.
- Strong verbal and written communication skills to convey information to residents and community partners.
- We thank all applicants and those selected for an interview will be contacted._

**Mission and Core Values**

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Our values underpin all that we do:
**Hope**: We give hope through the power of the gospel of Jesus Christ.

**Service**: We reach out to support others without discrimination.

**Dignity**: We respect and value each other, recognizing everyone’s worth.

**Stewardship**: We responsibly manage the resources entrusted to us.

**Job Types**: Full-time, Fixed term contract

Schedule:

- Monday to Friday
- Night shift

Ability to commute/relocate:

- Calgary, AB: reliably commute or plan to relocate before starting work (required)

Work Location: In person



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