Team Leader

2 months ago

Calgary, Canada DUER Full time

TEAM LEAD

ABOUT US
- At DUER we turn fashion into technical apparel for an active lifestyle, because we believe you should be able to do everything you do in a day without having to change your clothes. Inspired by the modern, active individual, we’ve created a clothing line for men and women that maximizes performance without sacrificing style. From denim that you can cycle in, to pants that eliminate sweat, DUER enables you to do everything you do in a day - in style.
- We’re looking for an enthusiastic retail leader to join our Store team
- A DUER Team Lead is responsible for supporting all day to day store operational tasks, opening and closing the store, as well as directly supervising all retail staff. Working closely with the Retail leadership team (reporting to the Store Manager), the Team Lead also assists in any other leadership duties that may arise.

STORE OPERATIONS
- Lead and execute day to day operations at the store
- Implement and maintain in-store merchandising plans to the highest standard
- Assist all inventory management processes (product replenishment, back stock maintenance, shipping/receiving)
- Support the Omni-Channel experience in-store; Ecomm Order Management, Curbside Pick Up, Ship to Home
- Anything else as delegated by the Store Manager

DRIVING SALES
- Ensure KPI and sales goals are always met and exceeded
- 100% on the sales floor to lead by example and coach in the moment
- Manage and achieve in-store KPI’s
- Lead by example on the sales floor while coaching and developing all staff in the moment

CUSTOMER EXPERIENCE / COMMUNITY / BRAND
- Ensure customer experience is world-class on the sales floor, all of the time
- Support and grow the DUER community through store events, partnerships, and local ambassadors
- Become an internal product knowledge expert and truly live and breathe the DUER brand
- Be a lead brand ambassador in the local community

PEOPLE
- Develop a high performing team that provides world-class experiences

**REQUIREMENTS**:

- 1+ years of retail management experience - preferred
- Completion of post-secondary education - preferred
- Proficient in Microsoft Office Suite (Office, Excel, Powerpoint)
- Passion for exceptional customer service
- Excellent interpersonal and written communication skills
- Proven leadership qualities (confidence, integrity, communication)
- Sales driven and results oriented
- Adventurous and enjoys being active
- Authentic, upbeat, and friendly personality
- Availability; open availability preferred

PERKS
- Opportunity to be part of a growing start-up
- Generous staff discounts on all product
- Awesome co-workers and a great store culture
- Transit/bike friendly location

How We Work
- Solutions Focused Leaders; We as a team strive to find solutions for challenges that we face rather than be in complaint. We are solving for the future in mind (what might ‘break’ at a certain volume/store count)
- Personal Responsibility; We as a team take personal responsibility for our actions as well as those of our teams and business.
- Initiative + Proactive; We take initiative to do things before we are asked, we anticipate what is needed and do it.
- Creative; We are creative and think outside of the box to develop our people, drive results and create experiences for our customers.
- Take Risk and Fail Fast; We try new things and fail, likely a lot, most importantly we learn from it.
- Be Confident; We are confident, if we have an idea, we share it. If we think that there is a better or different way to do something, we share it. We honor our experience and ideas to contribute to the team and organization.
- Relentlessly Prioritize; We know that everything cannot be a priority. We know what we are saying “yes” to and what we are saying “no” to.
- Customer Focused; We make decisions with the customer in mind, always. We have two customers, external customers as well as internal employees.
- People First, Always; We lead with both our customers and employees in mind, always.
- We are Honest; even when it’s hard, we do the right thing, which is likely never the easy thing. Because clear is kind.

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**Job Type**: Part-time

Pay: $17.50-$19.50 per hour

Expected hours: 25 - 40 per week

**Benefits**:

- Store discount

Schedule:

- Monday to Friday
- Weekends as needed

Work Location: In person

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