Resident Support Team Leader

2 weeks ago

Calgary, Canada The Salvation Army Community Services (Calgary) Full time

The Salvation Army Community Services (Calgary)

**Position**: Resident Support Team Leader

**Location**: Downtown Calgary

**Position Type**: Regular Full time - 40 hours per week

**Position Summary**

This position provides supervision, support, coaching, and guidance to Residential Support Workers to ensure they are able to complete all their job duties effectively; also provides a safe and secure environment for residents/ and visitors and practical support to reintegrate them into the community.

**Hours/Schedule**

Regular Full time - 40 hours per week.

Monday to Friday 7:00 am to 3:30 pm.

**Key Responsibilities**
- Work alongside Resident Support Workers, volunteers, and students to ensure job duties are completed.
- Conduct resident intakes, goal setting and follow-ups.
- Maintain strong communication (written and verbal) for the benefit of the resident and the program.
- Monitor the activities of residents and maintains availability of personal, practical, and moral support; may include providing safe storage and recording of prescribed medication.
- Ensure resident assessment, admission, and orientation are being completed correctly, with dignity and respect.
- Work collaboratively with agencies (e.g., PACT, SOS, DOAP).
- Resolve all issues that arise within the building with residents or staff.
- Perform Resident Support Worker duties and other related tasks when needed.
- **Provide input into Resident Support Worker and Program Aid annual performance evaluations.**:

- Review policies, procedures, guidelines to suggest changes if any; review Resident forms to ensure correctness.
- Supervise the coordination and distribution of weekly food hampers.
- Conduct monthly tool and medication cabinet audits.
- Develop shift schedules for Resident Support Workers ensuring scheduled vacation and sick days are covered.
- Handle finances related to room rentals and meal tickets.

**Working Conditions**
- Work in a men’s residential housing facility.
- May deal with aggressive people.
- Potential of verbal, and less likely physical attacks.

**Required Education, Experience, Competencies and Skills**
- Completed two years of Community College in a related field (i.e., social work).
- Current Standard First Aid certification with Level A or C CPR from an Alberta approved training provider.
- Proof of registration with the Alberta College of Social Workers if you have a social work diploma/degree.
- One year but less than three years prior related experience in frontline work in a social service setting, life skills and experience in a related field.
- Understanding of, and ability to, work with people of diverse backgrounds and abilities that are vulnerable and find themselves homeless.
- Effective customer service skills.
- Computer skills including MS Outlook, Word, Excel and familiarity with databases.
- Responsive to safely resolve crisis situations and respond nonjudgmentally to problematic behaviors.
- Attentive listening and observation of body language and able to monitor and read the environment.
- Demonstrated trauma informed care, non-violent crisis intervention and de-escalation skills; ability to diffuse difficult situations.
- Strong verbal and written communication skills to convey information to residents and community partners.
- Background check consent.
- A satisfactory Police Information Check (PIC) with Vulnerable Sector Search.

**The competition will remain open until the position has been filled.**
- We thank all applicants and those selected for an interview will be contacted._

**Mission and Core Values**

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Our values underpin all that we do:
**Hope**: We give hope through the power of the gospel of Jesus Christ.

**Service**: We reach out to support others without discrimination.

**Dignity**: We respect and value each other, recognizing everyone’s worth.

**Stewardship**: We responsibly manage the resources entrusted to us.

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

Schedule:

- Day shift

COVID-19 considerations:
The common touch points are sanitized and the premises are kept clean at all times. Wearing mask is optional.

Ability to commute/relocate:

- Calgary, AB: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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