Digital Support Specialist

5 months ago


Woodbridge, Canada 407 ETR Full time

Position Summary:
Direct Relationships:

- Team Manager, Digital Customer Support
- Manager, Digital Customer Operations
- Director, Customer Operations

Duties and Responsibilities:

- Maintain customer accounts in Salesforce and Appian
- Serve as product expert when resolving multiple Live Chats concurrently
- Keep records of customer interactions, transactions, comments, and complaints.
- Provide administrative support to the customer operations team
- Responsible to ensure KPIs are met consistently
- Keep current with the company policies and procedures, job aids & continuous learning sessions
- Flexibility to work additional hours when required to meet department objectives
- Other projects or tasks as assigned

Qualifications:

- 1 -2 years’ experience in a customer service type role or e-commerce environment
- College diploma in Business, Communications, Marketing, or related field is preferred
- Excellent written and verbal communication skills
- Ability to multi-task and meet deadlines in a fast-paced environment
- Must be detail and process oriented
- Good typing speed and working knowledge of MS Office Products (Word, Excel)
- Experience with PeopleSoft, Maestro, Salesforce, Appian, and/or SAP is an asset
- Knowledge of 407 ETR business would be considered an asset



  • Woodbridge, Canada 407 ETR Full time

    Direct Relationships: - Team Manager, Digital Customer Support- - Manager, Digital Customer Operations- - Director, Customer Operations- Duties and Responsibilities: - Maintain customer accounts in Salesforce and Appian- - Process transponder lease requests for Transponder Equipped vehicles and Personal leases viathat reflects 407 ETR in a positive light- -...


  • Woodbridge, Canada 407 ETR Full time

    Position Summary: Direct Relationships: - Team Manager, Digital Customer Support - Manager, Digital Customer Operations - Director, Customer Operations Duties and Responsibilities: - Maintain customer accounts in Salesforce and Appian - Serve as product expert when resolving multiple Live Chats concurrently. - Keep records of customer interactions,...


  • Woodbridge, Canada Team Town Sports Full time

    Team Town is Canada’s newest and leading destination for team sports. Our commitment is to bring top-quality team sports equipment to Canadians across the country. We cater to the needs of athletes of all skill levels and ages by providing them with the best possible gear and equipment to enhance their performance on the field, court, or rink. Whether...


  • Woodbridge, Canada 407 ETR Full time

    Position Summary: Direct Relationships: - Team Manager, Digital Customer Support - Manager, Digital Customer Operations - Director, Customer Operations Duties and Responsibilities: - Maintain customer accounts in Salesforce and Appian - Serve as product expert when resolving multiple Live Chats concurrently - Keep records of customer interactions,...


  • Woodbridge, Canada 407 ETR Full time

    Position Summary: - Direct Relationships: - Team Manager, Digital Customer Support - Manager, Digital Customer Operations - Director, Customer Operations - Duties and Responsibilities: - Maintain customer accounts in Salesforce and Appian - Serve as product expert when resolving multiple Live Chats concurrently. - Keep records of customer interactions,...


  • Woodbridge, Canada 407 ETR Full time

    Direct Relationships: - Team Manager, Digital Customer Support- Manager, Digital Customer Operations- Director, Customer Operations Duties and Responsibilities: - Maintain customer accounts in Salesforce and Appian- Process transponder lease requests for Transponder Equipped vehicles and Personal leases via- that reflects 407 ETR in a positive light- Serve...


  • Woodbridge, Canada REV Capital Full time

    Role: Application Support Specialist Type: Full-Time, Permanent Location: Onsite, Woodbridge HQ **Application Support Specialist** REV Capital is looking for an Application Support Specialist to join our growing team! The Application Support Specialist will offer software and hardware tech support to the REV Capital team. The Application Support Specialist...


  • Woodbridge, Canada Rich Products Corporation Full time

    Rich’s, also known as Rich Products Corporation, is a family-owned food company dedicated to inspiring possibilities. From cakes and icings to pizza, appetizers and specialty toppings, our products are used in homes, restaurants and bakeries around the world. Beyond great food, our customers also gain insights to help them stay competitive, no matter their...


  • Woodbridge, Canada Luggage City Full time

    At Luggage City we are a unique organization that offers a lot of growth opportunities - this role offers a fast-paced environment and an opportunity for continuous growth. Being a leader in the travel industry, the longest-running chain store in Canada with the largest retail space in Ontario, this is definitely something exciting to be a part of! Our...


  • Woodbridge, Canada ASSMBLY INC Full time

    Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years - Experience: 1 to less than 7 months **Work setting**: - Business and/or industry **Tasks**: - Prepare written material such as reports, briefs, website content - Supervise staff - Train staff - Perform administrative tasks - Conduct comparative...


  • Woodbridge, Canada ASSMBLY INC Full time

    Education: - Expérience: - **Education**: - College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years - ** Work setting**: - Business and/or industry - ** Tasks**: - Prepare written material such as reports, briefs, website content - Supervise staff - Train staff - Perform administrative tasks - Conduct...


  • Woodbridge, Canada Sporting Life Inc Full time

    **What You'll Do;** As the Digital Marketing Manager at Sporting Life Group (SLG), you will develop, deliver, and execute digital marketing strategies for SLG and our banners, Golf Town, Sporting Life, and Team Town Sports. Our retail banners are iconically Canadian and committed to providing the best possible experience for customers and their...


  • Woodbridge, Canada 407 ETR Full time

    Position Responsibility - This role requires an energetic, enthusiastic and proactive digital marketer with a pulse on news, current events and digital trends to keep 407 ETR’s social channels evolving with the times - Manage the entire process of social media communications from content creation, approval, programming and reporting - Excellent writing and...


  • Woodbridge, Canada 407 ETR Full time

    The Service Desk Support Specialist is an individual who is passionate about technology and people. They strive to provide an elevated customer experience and look for ways to continually raise the bar. They possess the natural curiosity to seek clarity on how people are successful in their positions and have the ability to place themselves in the shoes of...


  • Woodbridge, Canada White Cap Canada Full time

    _A position at White Cap Canada (Formally Brafasco/Brock White/National Concrete Accessories) isn’t your ordinary job. You’ll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities. The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, fully...


  • Woodbridge, Canada HUB International Full time

    FlexSave Sales Support Specialist - HUB Financial At HUB Financial, we pride ourselves on fostering an environment dedicated to professional growth and client-centric values. As part of the HUB International family, we specialize in offering tailored financial and insurance solutions, empowering our clients to achieve their long-term goals. Our commitment...


  • Woodbridge, Ontario, Canada Ideal Jobs employment inc Full time

    Job SummaryAs an Administrative Support Specialist at Ideal Jobs employment inc, you will play a vital role in ensuring the smooth operation of our team. Your primary responsibility will be to coordinate the flow of information within the team, ensuring that all tasks are completed efficiently and effectively.Key Responsibilities- Coordinate the flow of...


  • Woodbridge, Canada HUB International Full time

    At HUB Financial, we are committed to creating an environment that prioritizes professional development and client-focused values. As a leading Managing General Agency (MGA) in Canada and a proud member of the HUB International family, we specialize in providing customized financial and insurance solutions that empower our advisors to achieve their clients...


  • Woodbridge, Canada Elite Trimworks Corp Full time

    **What We Offer**: - Company events and wellness programs. - Dental care, extended health care, life insurance, and vision care. - On-site parking and store discounts. - Paid time off. - Full-time, permanent position. - Career Growth Opportunities. Embark on an extraordinary career at Elite Trimworks, where every day brings fresh opportunities for our...


  • Woodbridge, Canada Pong Game Studios Full time

    Pong Game Studios is an interactive social and mobile game company located in Woodbridge, Ontario. Known for our fun and collaborative culture, we’re a group of talented software engineers, game designers, artists, producers, analytical experts, and more. We move quickly and constantly innovate to deliver exciting game experiences to players around the...