Digital Support Specialist
7 months ago
Direct Relationships:
- Team Manager, Digital Customer Support-
- Manager, Digital Customer Operations-
- Director, Customer Operations- Duties and Responsibilities:
- Maintain customer accounts in Salesforce and Appian-
- Process transponder lease requests for Transponder Equipped vehicles and Personal leases viathat reflects 407 ETR in a positive light-
- Serve as product expert when resolving multiple Live Chats concurrently-
- Keep records of customer interactions, transactions, comments, and complaints.-
- Provide administrative support to the customer operations team-
- Responsible to ensure KPIs are met consistently-
- Keep current with the company policies and procedures, job aids & continuous learning sessions-
- Flexibility to work additional hours when required to meet department objectives- Other projects or tasks as assigned
- Qualifications:
- 1 -2 years’ experience in a customer service type role or e-commerce environment-
- College diploma in Business, Communications, Marketing, or related field is preferred-
- Excellent written and verbal communication skills-
- Ability to multi-task and meet deadlines in a fast-paced environment-
- Must be detail and process oriented-
- Good typing speed and working knowledge of MS Office Products (Word, Excel)-
- Experience with PeopleSoft, Maestro, Salesforce, Appian, and/or SAP is an asset-
- Knowledge of 407 ETR business would be considered an asset
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