Customer Experience Development Intern

7 months ago

Montréal, Canada Cogeco Full time

Flexibility: We understand and support the _importance you place_ on your studies. From home, to the office.- Networking: Your colleagues across business units will help you sharpen your skills and competencies and help you build the network of your future career;- Mentoring: Coaching and meetings with management teams are planned to allow you to evolve in our corporate culture.

Our culture lifts you up—there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agile and dedicated.

Time Type:
Intern (Fixed Term) (Trainee)

SUMMARY OF JOB RESPONSIBILITIES:
The telecommunications market is undergoing a major transformation, and Cogeco is moving forward with its plans to enter the Canadian mobile market. We are looking for an intern to assist our Wireless team.

Reporting to the Customer Experience Manager, the intern will be involved in market analysis, competitive intelligence, customer usability testing, technology development and strategic planning of the product roadmap related to the multi-channel customer experience.

Although reporting to a specific manager, the incumbent may be required to collaborate with various internal teams within the Product Management department, including those related to marketing, technology development, new strategic initiatives and marketing communications and branding activities.
- MAIN RESPONSIBILITIES- Identify new trends in the Mobility industry related to the customer experience and build a comprehensive analysis on a Canadian and international scale.-
- Compare competitors' value propositions and help prioritize functionality for consumer products under development.-
- Participate in the planning and organization of customer usability tests and in the drafting of reports and recommendations.-
- Support manager in user acceptance testing sessions with technology implementation and quality assurance teams.-
- Collaborate in the preparation of milestone presentations, charts and analyses.-
- Participate in meetings with technical teams to finalize business requirements.-
- All other related tasks.- ESSENTIAL REQUIREMENTS

ACADEMIC BACKGROUND- B.A.A. or MBA in marketing in progress, with demonstrated interest in product development and analysis.WORK EXPERIENCE- Any previous internship or student job in marketing, market analysis or marketing research.SPECIAL SKILLS- Self-reliance, resourcefulness and initiative-
- Excellent team player-
- Ability to work with ambiguity-
- Oral and written bilingualism (English/French). The incumbent will be required to collaborate with stakeholders outside Quebec.-
- Excellent writing skills in English and French-
- Excellent analytical and synthesis skills-
- Knowledge of Google Suite-
- Intermediate or advanced level of proficiency in Excel and SPSS-
- Proficiency in JIRA and Confluence (an asset)Location:
Montréal, QC

Company:
Cogeco

At Cogeco, we know that different backgrounds, perspectives, and beliefs can bring critical value to our business. The strength of this diversity enhances our ability to imagine, innovate, and grow as a company. So, we are committed to doing everything in our power to create a more diverse and inclusive world of belonging.

By creating a culture where all our colleagues can bring their best selves to work, we’re doing our part to build a more equitable workplace and world. From professional development to personal safety, Cogeco constantly strives to create an environment that welcomes and nurtures all. We make the health and well-being of our colleagues one of our highest priorities, for we know engaged and appreciated employees equate to a better overall experience for our customers.

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