Community Lead

2 months ago

Toronto, Canada Kotn Full time

**What You’ll Be Working On**:
Operations (25%)
- Perform managerial duties including closing, opening and standing in for Market Manager when needed
- Lead clientele management by initiating customer follow-ups and collaborate with Market Manager to provide a better omni-channel customer experience
- Take initiative with ideating new processes for sales and relationship-building opportunities
- Support in overall store maintenance from performing cleaning, executing weekly tasks, and maintaining the floor day-to-day

Visual Merchandising (25%)
- Support in daily operations tasks including supporting with product operations as required and upholding visual and window merchandising standards
- Maintain physical store cleanliness and organization to provide a safe and comfortable shopping environment
- Work alongside Market Manager in sourcing local third-party vendors to supply in-store in order to maintain community relationships
- Ensure optimum product level volume is being upheld on the floor by restocking and communicating with Market Manager when product levels are low

Customer Experience & Service (50%)
- Customer-facing everyday, provide best-in-class customer service experience to our customers, fielding questions and providing upbeat, customized experience
- Take ownership of building and maintaining relationships with customers, neighbours, and our communities through building clientele and hosting brand propelling events/activations
- Support and promote all streams of service provided by Kotn including but not limited to wholesale opportunities and omni-services from a retail level
- Process cash operations with efficiency and accuracy by capturing customer opt-in to leverage for future marketing opportunities and to finalize the in-store experience loop
- Resolving CEO’s in a timely manner in line with Kotn customer experience guidelines

**What You’ll Bring**:
**Integrity**

Be the face of the brand: maintains authenticity, live and communicate the Kotn values and ethos

**Communication**

Demonstrate awareness by adjusting language and terminology, both written and verbally, for intended audience to clearly convey ideas and address opportunities

**Adaptability**

Optimistically acclimates to environments of change whether through process, industry or organizational

**Collaboration**

Contributes to an environment that supports transparency and cooperation among others

**Additional Requirements**:

- 1-2 years experience in a leadership role at a mid-volume, customer-driven retail environment
- Previous experience in customer service is a must, ideally in a clientele based environment
- A diverse set of interests and skills
- Easily adaptable to an ever changing work environment
- Ability to work weekends

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