Manager, Emergency Operations

7 months ago

Newmarket, Canada Southlake Regional Health Centre Full time

**Company Bio**
- Southlake is building healthy communities through outstanding care, innovative partnerships, and amazing people. We deliver a wide range of healthcare services to the communities of northern York Region and southern Simcoe County. Our advanced regional programs include Cancer Care and Cardiac Care and serve a broader population across the northern GTA and into Simcoe-Muskoka._
- Our team of nearly 6,000 staff, physicians, volunteers, students and Patient and Family Advisors are committed to creating an environment where the best experiences happen. As a recognition of our commitment to quality and patient safety, we have received the highest distinction of Exemplary Standing from Accreditation Canada._

**Job Summary**

**Skills & Abilities**
- Minimum of three (3) years experience in a leadership role, preferably within a clinical setting
- Previous experience working within the Emergency, Flow or Quality portfolios of an acute care facility preferred
- Minimum of two (2) years experience in Quality Improvement or Project Management preferred
- Previous experience in managing operational budgets, completing variance report analysis
- Demonstrated excellence in communication, both written and verbal
- Demonstrated problem assessment skills
- Demonstrated commitment to customer service and teamwork
- Demonstrated individual leadership skills
- Commitment to providing an exceptional experience for patients and families as well as other members of the healthcare team within a challenging and exciting health care environment.
- Demonstrated commitment to, and understanding of the principles of diversity, equity and inclusion
- Models behaviour that is aligned with the values of Southlake Regional Health Centre.
- Always with compassion
- Power of many
- Serve with purpose
- Every voice matters
- Courage to think differently

**Qualifications**
- Bachelor’s degree required
- Master’s level preparation in Leadership, Healthcare Administration, Business Administration or Healthcare Quality Improvement preferred
- Registered and in good standing with a professional college preferred
- Lean Green Belt or equivalent quality improvement education preferred

**Closing Statement**

At Southlake, we are committed to fostering an inclusive and accessible environment. We are dedicated to building a workforce that reflects the diversity of the community in which we live and serve, including those with disabilities. Southlake is committed to providing accommodations in all parts of the hiring process. If you require an accommodation, we will work with you to meet your needs.

It is the responsibility of all Southlake employees to work in a safe manner and promote health and safety in the workplace.

**Primary Responsibilities**
- Promote and facilitate a culture of continuous improvement by leading the daily program huddle, proactively identifying problems and challenges faced by frontline staff and collaborating to develop and implement sustainable solutions
- Collaborate with members of the ED Leadership Team, including the Clinical Manager, Nurse Educators, Clinical Coordinators, Physician Leaders and others to execute on department goals and objectives
- Facilitate quality improvement working groups and act as the project manager for unit level initiatives being implemented
- Lead the management of incident reports: involve relevant stakeholders, ensure timely follow-up, identify trends, and initiate appropriate actions or improvement initiatives.
- Champion the development of meaningful measures of quality performance and analyze data in order to identify, interpret, and rapidly respond to trends
- Complete monthly financial analysis review and lead the development of annual program budgets based on benchmarking data and targets set
- Recruitment, retention, completion of annual performance appraisals and other related activities for the non-nursing members of the Emergency Department team

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