Career Development Specialist/employment Counsellor

5 days ago

Toronto, Canada Newcomer Women's Services Toronto Full time

**Position Summary**:
The Career Development Specialist/Employment Counsellor is accountable for providing career development related services and advise to unemployed or underemployed individuals who need one-on-one guidance and support. The incumbent will assess clients’ needs, develop realistic service plans with them, make appropriate referrals and track the clients’ progress through case management to ensure successful completion of the training segment of the Advanced Leadership Program (ALP). Additionally, the incumbent will deliver employment related workshops and participate in community outreach. The incumbent will work as part of a team to promote the organization and ensure that service delivery is in accordance with the service delivery contractual obligations of the organization. This position requires a responsive career coach who is client focused and knowledgeable about the Skills Development Fund initiative, and that is also able to identify the different barriers to employment that newcomers to Canada have to face. This role is accountable and responsible for program specific targets.

**Duties and Responsibilities**

**Intake & Assessment (30%)**

2. Utilize a needs assessment tool to determine whether the ALP is the most beneficial career development path for the client.

3. Review clients’ eligibility and suitability as documented in order to ensure appropriateness and completeness in the rationales for further actions

4. Ensure intake paperwork is completed for minimum 20 booked clients per week in the five weeks prior to the start of each training cohort; each intake takes approximately one hour.

5. Conduct motivational interviewing at intake ensuring all clients information, registration forms and case notes about the service decision are documented in each client physical files as well as on the client’s virtual file.

**Intensive Case Management (45%)**

1. Provide one-on-one sessions through in-depth assessments and working with clients to develop a realistic service plan in order for them to achieve employment.

2. Remain knowledgeable and current on clients’ employability dimensions (i.e., interpersonal skills, work history and educational attainment).

3. Provide tailored service plans that allow clients to access multiple training services simultaneously, with steps clearly outlined so that they are achievable.

4. Manage the cases of clients whose assessment show they are appropriate for the ALP, by tracking clients progress, chronologically documenting in an objective, clear and concise manner, steps/actions taken and following up with clients at specified intervals until goal (training & employed) is achieved.

5. Make timely and appropriate referrals to Workforce Development Specialists that are consistent with clients’ service plan on career path and employment.

7. Input clients’ activities in the Case Notes form, adhering to the guidelines for collecting data in order to capture trends, monitor milestones and metrics in compliance with Funding Agreement as well as ensuring up-to-date data for monthly statistical reports.

8. Deliver information group sessions, training information sessions, labour market information, job search workshops and outreach in order to provide program participants with the knowledge and tools needed to become job search ready.

9. Ensure excellent customer service is provided by responding to clients’ needs and queries in a knowledgeable, timely and professional manner and by providing them with opportunity to give feedback on service received.

10. Identify and address clients’ and organizational issues and concerns by actively listening to clients’ needs, and by collaborating with staff in order to obtain solutions and accurately document the process and outcome.

**Teamwork (25%)**

1. Promote NEW to newcomer women, job seekers, agencies, and Businesses/employers in order to increase awareness of the organization, generate new clients, business opportunities and to remain current on employment resources and trends.

2. Provide coverage as needed and respond to other duties as required, to ensure smooth and seamless service to clients.

3. Participating in staff/team meetings by sharing ideas and providing support 4. Collaborate with onsite staff in case of client emergency or crisis intervention

6. Participate in training and professional development as determined by the Program Manager

**Competencies**
- A strong customer service orientation
- A “can do” attitude
- An engaged demeanor; committed to the work
- A self-starter in problem-solving; or quick to seek out support from the Manager or colleagues as required
- Strong ability to work in a team-oriented setting
- A quick learner - who becomes knowledgeable about the responsibilities and expectations of team members
- Demonstrated accuracy and timeliness for data input
- An openness to resolve any inter-personal conflict

**- **Maintains client and file confidentialities

**Minimum

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