System Support Analyst

3 weeks ago

Ottawa, Canada IBM Full time

Introduction

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities

Este rol se especializa en realizar y habilitar soporte técnico remoto de software, hardware y soluciones de IBM. Proporciona asistencia en el soporte técnico a clientes y soporte en campo (SSR) de IBM por medio de conocimientos técnicos en la identificación de problemas en el fuente/determinación de problemas. Utiliza conocimientos técnicos y de negociación en colaboración con otras organizaciones/operaciones de soporte para priorizar y diagnosticar problemas hasta su resolución. Comunica los planes de acción al cliente o al representante de IBM en consecuencia. Recomienda e implementa novedades o mejoras en las herramientas, los procedimientos y los procesos de soporte técnico existentes. Puede realizar tareas de formación y mentorización en el equipo. Contribuye a la consecución de objetivos organizativos por parte del departamento y a una alta satisfacción del cliente.

Required Technical and Professional Expertise

The work and activities of the System Support Analyst provides Tier 3 hardware, software and infrastructure technical support to internal and external clients and other technical support staff, ensuring that IM/IT operations are maintained on a 7/24 basis. System Support Analyst responsibilities, duties and tasks include, but are not limited to the following activities:

- Providing Tier 3 hardware and software technical support that cannot be resolved by Tier 2 support;
- Working with other analysts (Programmer, Security and / or Database) to resolve Tier 3 issues as a result of customization of the system;
- Implementing and maintaining the integration of all of the system’s information and data including middleware components like HL7 message protocols;
- Implementing and maintaining information system security using multifactor authentication, Security Information and Event Management (SIEM), Citrix Thin-Client architecture and Public Key Infrastructure (PKI);
- Implementing and maintaining all aspects of the system's technology and software solutions; 25
- System trouble shooting, including diagnosis, problem analysis and update of knowledge base;
- Monitoring system security and performance, identifying operational deficiencies, and improving security and performance;
- Implementing and maintaining virtual network and machines with Windows, Linux, AIX operating systems and Citrix XenApp;
- Planning, developing, implementing and maintaining system backup recovery and disaster recovery architecture;
- Performing impact analyses of technology changes on current System software and ITI;
- Implementing and maintaining information and data solutions that comply with existing policies and standards;
- Implementing and maintaining health informatics software solutions that comply with existing policies and standards;
- Implementing and maintaining virtual, redundant, and secure ITI architecture;
- Transferring technical knowledge via documentation, knowledge base, attending meetings and/or informal training to staff;
- Implementing and maintaining overall system security including; strengthening system security, access control systems and antivirus software; and,
- Implementing and maintaining multi-factor authentication, firewall, intrusion detection system, intrusion prevention system and VPN gateway.

Note: Tier 4 issues are directed to various COTS vendors for resolution. Support analysts are required to adequately document reported issues and the steps taken to resolve them. Support analysts will report regularly on the status of all Tier 4 issues

Location - Ottawa

Enhanced Reliability Government Clearance Required.

Preferred Technical and Professional Expertise

same as above

About Business UnitIBM Consulting is IBM’s consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always sta

  • Technical Support Analyst

    1 month ago

    Ottawa, Canada Veryk.Com Inc Full time

    Education: Bachelor's degree - Experience: 2 years to less than 3 years **Tasks**: - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced - Consult user guides, technical manuals and other documents to research and implement solutions - Collect, organize and maintain a problems...

  • technical support analyst

    1 month ago

    Ottawa, Canada Veryk.Com Inc Full time

    Education: Bachelor's degreeExperience: 2 years to less than 3 yearsTasksRespond to users experiencing difficulties with computerConsult user guides, technical manuals and other documents to research and implement solutionsCollect, organize and maintain a problems and solutions log for use by other technical support analystsProvide business systems, network...

  • System Analyst

    1 week ago

    Ottawa, Canada 49 Solutions Full time

    49 Solutions is looking for a System Analyst Consultant to support Health Canada and the Health Products and Food Branch (HPFB) to help Canadians make health choices by modernizing business efficiency and coordinating Information Technology (IT) systems and departmental strategies on the Pharmacovigilance and Materiovigilance IT Plan Initiatives and...

  • technical support analyst

    1 month ago

    Ottawa, Canada Veryk.Com Inc Full time

    Education: Expérience: EducationBachelor's degreeTasksRespond to users experiencing difficulties with computerConsult user guides, technical manuals and other documents to research and implement solutionsCollect, organize and maintain a problems and solutions log for use by other technical support analystsProvide business systems, network and Internet...

  • System Analyst

    6 days ago

    Ottawa, Canada NAV Canada Full time

    Job Posting Title System Analyst Job Category Systems Engineering Language Requirements English / Anglais Posting End Date 2023-06-15 Job Grade CS-3 Pay Range $97,670 - $120,268 Job Summary The System Analyst will support the development of software solutions for mission and safety-critical Air Traffic Management Software. The System Analyst’s...

  • Technical Support Analyst

    1 month ago

    Ottawa, Canada FreeBalance Inc Full time

    Work Term: Permanent - Work Language: English - Hours: 40 hours per week - Education: Bachelor's degree - Experience: Experience an asset - Computer and information sciences, general - Computer software engineering - Systems engineering **Work setting**: - Computer hardware or software retailer/wholesaler **Tasks**: - Communicate electronically and in...

  • System Analyst

    6 days ago

    Ottawa, Canada NAV Canada Full time

    Job Posting Title System Analyst Job Category Systems Engineering Language Requirements English / Anglais Flexible Work Agreement Type Posting End Date 2024-04-16 Job Grade CS-3 Pay Range $100,112 - $123,275 Job Summary The System Analyst will support the development of software solutions for mission and safety-critical Air Traffic Management...

  • System Analyst

    7 days ago

    Ottawa, Canada NAV Canada Full time

    Job Posting Title System Analyst Job Category Systems Engineering Language Requirements Bilingual / Bilingue Posting Start Date 2023-01-09 Posting End Date 2023-01-22 Job Grade CS-3 Pay Range $95,754 - $117,909 Job Summary The System Analyst will support the development of software solutions for mission and safety-critical Air Traffic...

  • Business Systems Analyst

    1 week ago

    Ottawa, Canada Recruiting in Motion Full time

    Business Systems Analyst - Financial Application Support Ottawa / Gatineau ON / QCRef: JOB2211 Our client is one of the largest renewable owners, operators and developers in the U.S., delivering innovative, renewable power solutions that accelerate the world towards a sustainable, low-carbon future. They provide an unparalleled opportunity to lead and...

  • Technical Support Analyst

    1 month ago

    Ottawa, Canada FreeBalance Inc Full time

    Work Term: Permanent - Work Language: English - Hours: 40 hours per week - Education: Bachelor's degree - Experience: Experience an asset **Work setting**: - Computer hardware or software retailer/wholesaler **Tasks**: - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced -...

  • Analyst, Systems

    2 weeks ago

    Ottawa, Canada Canada Post - Postes Canada Full time

    Job Requisition Id: 163814 Business Function: Engineering Primary City: Ottawa Province: Ontario Employment Type: Full-Time Employment Status: Permanent Language Requirement: English Essential Employee Class and Level: UPCET02 Number of Vacancies: 1 Job Closing Date (MM/DD/YYYY): 01/17/2023 The Analyst, Systems, plans, co-ordinates and manages the...

  • Business System Analyst

    1 month ago

    Ottawa, Ontario, Canada Adecco Canada Full time

    Business System AnalystAdecco is currently recruiting for a Business System Analyst for a 3-year Hybrid contract opportunity. This role is with our Crown corporation client in downtown Ottawa, ON. The successful candidate must hold a valid Secret Security Clearance.The Business System Analyst will have the following responsibilities: Perform technical and...

  • Business System Analyst

    4 weeks ago

    Ottawa, Ontario, Canada Adecco Canada Full time

    Business System Analyst Adecco is currently recruiting for a Business System Analyst for a 3-year Hybrid contract opportunity. This role is with our Crown corporation client in downtown Ottawa, ON. The successful candidate must hold a valid Secret Security Clearance . The Business System Analyst will have the following responsibilities: Perform...

  • System Analyst

    1 month ago

    Ottawa, Canada Paladin Technologies Full time

    At Paladin Technologies Inc. we have a technology team serving our enterprise clients’ physical security and audio video needs. The Systems Analyst will be responsible for delivering and maintaining the IT infrastructure that supports these platforms. RESPONSIBILITIES: - Install, configure, and test server, storage, and network infrastructure - Install,...

  • System Business Analyst

    4 weeks ago

    Ottawa, Canada Invest OttawaBayview Yards Full time

    **SYSTEMS BUSINESS ANALYST** **INVEST OTTAWA - OPERATIONS** **WHY THIS ROLE**: Reporting to the Senior Director, Corporate Performance, and IT, as our Systems Business Analyst you will support the relationship with all key CRM stakeholders and CRM Services Providers, in addition to providing support and input to management. This role applies deep...

  • IT Support Analyst

    1 month ago

    Ottawa, Canada Baby enRoute Full time

    **This job opening is available to Canadian Permanent Residents and Canadian Citizens only.** **Company Overview** At Baby EnRoute, our mission is to bring high-quality, innovative products designed to meet the needs of busy parents with little ones on the move. We have searched worldwide to bring the best quality products to families looking to shop both...

  • System Analyst

    1 week ago

    Ottawa, Canada Rockport Networks Full time

    Join the team that is revolutionizing data center networking! Rockport’s scale fabric technologies have disrupted the 30-year-old centralized switching model limiting innovation in High Performance Computing (HPC). Now we’re taking on static systems with composable infrastructure for demanding HPC and AI workloads. The Rockport As the System Analyst,...

  • IT Support Analyst

    1 month ago

    Ottawa, Canada Baby enRoute Full time

    **This job opening is available to Canadian Permanent Residents and Canadian Citizens only.** **Company Overview** At Baby EnRoute, our mission is to bring high-quality, innovative products designed to meet the needs of busy parents with little ones on the move. We have searched worldwide to bring the best quality products to families looking to shop both...

  • Business Systems Analyst

    7 days ago

    Ottawa, Canada Scotiabank Full time

    Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. Global Wealth Engineering Technology Team is looking for an energetic and results-oriented Business Systems Analyst to join our team to help implement a new Financial Planning solution for our wealth customers. We’re looking to fill our team with...

  • Business Systems Analyst

    7 days ago

    Ottawa, Canada Scotiabank Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. The Senior Business Systems Analyst role intersects business, technology, and user requirements....