System Analyst

2 weeks ago

Ottawa, Canada Paladin Technologies Full time

At Paladin Technologies Inc. we have a technology team serving our enterprise clients’ physical security and audio video needs. The Systems Analyst will be responsible for delivering and maintaining the IT infrastructure that supports these platforms.

RESPONSIBILITIES:

- Install, configure, and test server, storage, and network infrastructure
- Install, configure, and test virtualization platforms
- Install, configure, and test Physical Security and AV management software platforms
- Analyze customer requirements and implement system features to meet those needs
- Analyze system constraints, performance, and workload requirements
- Configure and test off the shelf integrations to enable event and control interoperability between subsystems
- Develop and support custom integrations and macros enabling interoperability between subsystems and advanced features
- Develop scripts, images and other automation techniques to minimize repeat work and improve consistency
- Maintain, troubleshoot, and service issues related to the above infrastructure
- Plan and deliver software and OS upgrades
- Develop and maintain Method Of Procedures for system upgrades and implementations
- Work directly with other Systems Analysts, Project Managers, Sales, and Engineering resources to help design IT infrastructure supporting Physical Security and Audio Video solutions
- Support sales and design efforts and activities in specifying IT components and integration methods
- Be accountable for the installation and integration of systems, ensuring timelines are met and a quality solution is delivered
- Work closely and collaborate with our Integrated Systems Technicians to ensure successful system delivery
- Respond, support, and be available to Integrated Systems Technicians, while supporting and mentoring their learning and growth in IT infrastructure
- Develop and maintain client relationships while building confidence and respect in the organization’s abilities throughout the industry
- Support the PMO in planning deployments
- Prepare and maintain documentation in an efficient and professional manner
- Be organized, enthusiastic, and take direction from PTI leadership

QUALIFICATIONS:

- Minimum of 3 years’ progressive experience in Information Technology, with proven experience in designing, deploying, and supporting complex systems
- Post-secondary degree or diploma from a Technology Institute in computing or electronics, or equivalent training with the armed forces.
- Ability to pass varying levels of security clearance
- Clear and concise written and verbal communication skills, with the ability to present technical data and analysis to internal and external stakeholders
- Sound organizational skills, with the capability to handle multiple tasks and projects in a fast-paced and priority-changing environment
- Ability to work independently or in a team environment, with strong interpersonal skills
- Willingness to mentor and build the technical abilities of the organization
- Strong analytical and problem-solving skills
- Comfortable with remote work and participating in remote teams

Experience with the following technologies is required:

- Windows Server, Windows 10/11, and SQL Server
- VMware, Hyper-V or other HCI/virtualization platforms
- IP networking, SD-Wan, routers/switch configurations
- Backup, replication and DR concepts
- Powershell and other scripting languages
- Cybersecurity and system hardening
- Accreditation or certification from a major network supplier such as Cisco
- Accreditation or certification with Windows Server and SQL Server

Experience with the following technologies is an asset, but not necessary:

- Understanding of, and experience with, Physical Security system integration, including CCTV, Access Control, Intercom, Intrusion or Audio Video management platforms
- AWS or Azure cloud computing and network environments
- C#, C++ or other modern programming languages
- Devops and other advanced system delivery and support automation

**Company Info**:
Paladin Technologies is a premier North American complex systems integrator for building technology solutions, including IP security, alarms & monitoring, audio visual, low-voltage infrastructure, and networking. As a leader in the design, deployment, optimization, management, and maintenance of communication and digital networks, Paladin can meet the needs of clients on a national scale, while providing local support. Our team is the best in the industry, with manufacturer trained technicians, PMP-certified project managers, CTS- and RCDD-certified design engineers, coordinators, and administrative resources.

Paladin has offices coast to coast and nearly 1,500 talented and committed professionals dedicated to custom-crafting and installing technology solutions for clients requiring Integrated Security, Network Infrastructure, Audio Visual, Fiber Optics/OSP, Structured Cabling, and more. Our team is the best in the industry, always at the for

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