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Field Support Specialist
1 week ago
Position Overview:
Our client is seeking an experienced and knowledgeable IT Technician to join their team.
The ideal candidate will possess a deep understanding of IT systems and infrastructure, with a focus on providing technical support, managing network operations, and implementing IT solutions.
The IT Technician will play a crucial role in maintaining the organization's (and their client's) IT environment, ensuring its stability, security, and efficiency.
Responsibilities:
Provide technical support and troubleshooting for hardware, software, and network-related issues.
Install, configure, and maintain servers, workstations, and network devices.
Manage and monitor network operations, including performance, security, and availability.
Perform regular system updates, patches, and upgrades to ensure security and performance.
Manage user accounts, permissions, and access controls.
Evaluate and recommend IT solutions and technologies to meet business needs.
Collaborate with other IT team members to resolve complex technical issues.
Document IT procedures, configurations, and troubleshooting steps.
Train and mentor junior IT staff members.
Participate in IT projects and initiatives as assigned.
Requirements:
Degree or Diploma in Computer Science, Information Technology, or related field (or equivalent work experience).Proven experience as an IT Technician, with at least 3-5 years in IT or network administration.
Proficiency in Windows operating systems.
Experience with setting up Windows server 2019 or latest, IIS, and ADA policiesExperience with Microsoft 365 environment, Sharepoint, Entra ID, Intune, Azure AD, Group PolicySolid understanding of TCP/IP networking, DNS, DHCP, and VPN.Experience in VLAN and Firewall deployments.
Knowledge of cybersecurity best practices and tools.CompTIA A+, Network+, Security+, Microsoft Certified Systems Engineer) are a plus.
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