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Service Administrator
1 month ago
Position**:Service Administrator**
Status**:Full-Time**
Dealership**:OpenRoad Mazda Port Moody**
Department**:Service**
We are proud of our forward-thinking culture developed over 40 years of continuous improvement initiatives. OpenRoad is one of the largest and fastest growing automotive retail groups in the country (representing 20 automotive brands across 25 locations) with a shared vision to become the national automotive leader in customer experience. As one of Canada’s Best Employers and Best Managed Companies, we are looking for team players who are excited to continually learn, work hard, and take ownership of their role.
A Career at OpenRoad Means You’ll Enjoy:
- Opportunity to work with a variety of OEM BRANDS including: McLaren, Lamborghini, Bentley, Rolls-Royce
- Internal and external, training & development opportunities for skill-development and growth
- Be part of a collaborative, friendly and progressive work-culture with an emphasis on transparency, innovation, relationship and empowerment
- Comprehensive extended health and dental plan, tailored around Associate wellness
- Recognition and Engagement Events
ROLE & RESPONSIBILITIES:
- Assisting and supervising daily duties of Lot Associate
- Data Collection and reporting, daily, weekly and monthly
- Providing weekly updates to our manufactures, days down, marketing information etc
- Tracking training requirements and progress for all Fixed Operations Associates
- Planning training to ensure that manufacturer requirements are met
- Building, writing, and implementing processes
- Updating DMS and appointment system
- Tracking and assisting with organizing incoming appointments
- Completing any required training on time
- Generating marketing lists using the DMS and Manufacturer systems
- Distributing and following up with Special Order parts arrivals and back orders
- Picking up supplies as needed for the refreshment and food stations, stationary etc.
- Ordering and monitoring uniform for staff
- Onboarding new staff members
- Creating staff schedules
- Assisting Fixed Operations Manager with Staff communications
- Interacting with third party vendors such as Body Shops
- Answering phones
- Monitoring receivables schedules and following up on payment collections
- Daily Cash out procedure
- Must follow company safety policies and practices, and immediately, report any and all accidents to a Manager/Supervisor.
- This position will be expected to perform other duties as assigned by management.
- OpenRoad reserves the right to modify this job description as business needs require.
KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:
- Must be proficient in Excel and comfortable with all aspects of Microsoft Office.
- 2 years of experience in customer relations.
- Strong organizational and people skills.
- Some knowledge of automotive equipment parts and accessories is an asset but not required
- Good computer skills and ability to maintain records using a computerized appointment system.
- Ability to learn new software and systems
- Ability to communicate with others and to assimilate and understand information, in a manner consistent with the essential job functions.
- Ability to make sound decisions in a manner consistent with the essential job functions.
- Ability to work constructively with members from all departments within the dealership.
All potential hires must go through a criminal background check upon hire.
We are an equal opportunity employer that embraces diversity. We stand behind the growth of our associates to help them achieve their vision and goals.
JOIN US AND GROW WITH US
We thank all those that have applied. Only those considered for the position will be contacted.
