Quality Assurance Analyst, Commercial Mortgages

3 weeks ago

Toronto, Canada First National Financial Full time

Working together to be our best
First National is Canada’s largest non-bank lender, originating and servicing both commercial and residential mortgages since 1988. Over the past thirty years, we have been committed to hiring the best and brightest with over 1,000 proud team members. Through cooperation, ongoing coaching, development opportunities and a culture that celebrates both hard work and teamwork, First National team members are supported to lead, learn and grow.

We are hiring a Quality Assurance Analyst, Commercial Mortgages

**Reporting To**: Manager, Commercial Financing
Full-time

**Posting Date**: May 1, 2023

**Closing Date**: May 31, 2023

**Hours of Work**: 8:30 a.m. - 5:00 p.m. EST

**Grade**: 4

**Office Location**: Toronto Great location Steps away from the main public transit station

**What we offer**:
Highly competitive compensation package which includes, base salary, bonus, benefits, and career advancement opportunities
- Eligibility for benefits is dependent on the terms of employment

**Overview**:
The Quality Assurance Analyst is responsible for the review and assessment of loans to maintain the desired level of quality in service or product by means of attention to every stage of process of delivery and/or production.

In each phase of the mortgage cycle, including underwriting, funding, renewals, assumption and servicing, there is the expectation to evaluate the files, ensure compliance of the company policy guidelines, notate any discrepancies, and preform trend analysis to better the process.

The incumbent will contribute to a strong risk management culture through collaboration with other functions of the business to ensure the quality of work mitigates various types of risk.

**Primary Duties and Responsibilities**:

- Ensure Quality Assurance Reviews are conducted in a timely, efficient and objective manner
- Quality Assurance Analyst will review loans to determine if company policies and procedures were followed and that prudent business decisions were made.
- Update reporting spreadsheets accurately maintaining the integrity of the information.
- Analyze root causes, patterns, or trends to assist with the development and implementation of internal controls.
- With an eye to continuous improvement, identifying process improvement opportunities based on the findings of operational effectiveness testing.
- Developing and maintaining key relationships with business units and other areas within the Commercial Team. Origination, Funding, Renewals, Servicing, Compliance and Anti-Money Laundering departments.
- Support the internal and external audit processes as directed by manager (i.e., gathering system information from internal systems, answering auditor inquires)
- Keeping abreast of key compliance and regulatory changes and policy/procedures updates through ongoing completion of education programs and attending internal and external seminars and training sessions.

**Skills and Attributes**:

- Strong verbal and written communication skills required
- Demonstrated ability to provide clear and detailed explanation, analysis and recommendations.
- Critical Thinker
- Detail-Oriented
- Knowledgeable with investor, mortgage insurance and underwriting guidelines

**Education/Certification/Experience Requirements**:

- University degree or post-secondary education and/or equivalent work experience
- Must have experience/knowledge of commercial financing (origination, servicing, funding and/or renewals) - 2 years minimum
- Comprehensive knowledge of mortgage operations, processes, products and services

**Core Competencies Required for the Role**:

- Analytical & Critical Thinking
- Organized
- Results Focused
- Initiative and Self-Motivation
- Valuing & Respective Individuals
- Client Focus

**Working Environment and Physical Demands Analysis**:

- Office environment
- Periods of high volume with tight timelines
- Long periods of stationary position/sitting
- Prolonged periods of repetitive movement (i.e. using a keyboard and mouse)
- Long periods of time in viewing a computer screen

First National is proud to be an equal opportunity employer and is committed to diversity and inclusion regardless of race, color, religion, national origin, age, gender identity, physical or mental disability, sexual orientation or any other category protected by law.

FNLOON

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