(Ptl Canada) Customer Service Coordinator
2 months ago
**Position Summary**:
Location: 2323 Stevenage Dr, Ottawa, ON K1G 3W1
Schedule: Monday to Friday
- 7:00am to 3:30pm
A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, manage service scheduling system and executing daily shop administrative tasks such as phone service and filing.
**We Offer You**:
Penske values the well-being of our employees and their families. That is why we offer competitive wages and a wide range of benefits, including medical and dental plans, group RRSP, spouse and child life insurance, employee referral bonus, sick days and discounts with Penske partners. You can also enjoy working in a modern and clean environment, comprehensive training, and exceptional growth opportunities within the company.
**Major Responsibilities**:
- Coordinate with customers to schedule preventative maintenance work and balance available openings with technician work schedule
- Communicate with customers as needed for maintenance updates including changes to schedule or work, billing concerns, or satisfaction concerns.
- Assure that all Penske rental units are maintained and prepared for customers
- Ensure parts are available for scheduled work
- Order, kitting and return parts
- Hold vendors accountable for quality and adherence to schedule for outside work
- Provide customer service, assuring customers are satisfied and will return for additional business.
- Coordinate with district billing clerks as necessary
- Prepare merchandise for display, or for purchase or rental
- Recommend and provide advice on a wide variety of rental products and services
- Keep records of rental transactions and of the number of customers entering an establishment
- Prepare rental forms, obtaining customer signature and other information, such as required licenses
- Inspect and adjust rental items to meet needs of customer
- Confer with customers by telephone or in person in order to provide information about products and services, to take orders or cancel accounts, or to obtain details of complaints
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
- Resolve customer service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills
- Determine charges for services requested, collect deposits or payments, or arrange for billing
- Other projects and tasks as assigned by supervisor
**Qualifications**:
- 2 years of customer service experience required
- At least 1 year of hands on mechanical experience preferred
- 2 years of supervisory experience preferred
- At least 2 years of service department administration preferred
- High School Diploma required, Bachelor’s Degree preferred
- Prior experience with service scheduling programs and diagnostic programs preferred
- Regular, predictable, full attendance is an essential function of the job
**Physical Requirements**:
- The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.
- While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg.
- Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.
**About Penske Truck Leasing/Transportation Solutions**
Penske Truck Leasing/Transportation Solutions is a premier global transportation provider that delivers essential and innovative transportation, logistics and technology services to help companies and people move forward. With headquarters in Reading, PA, Penske and its associates are driven by a dedication to excellence and a commitment to customer success. Visit Go Penske to learn more.
Penske is committed to the principle of equity in employment.
Job Category: Vehicle Maintenance Management/Supervisors
Job Family: Customer Experience
Address: 2323 Stevenage Dr
Primary Location: CA-ON-Ottawa
Employer: Penske Truck Leasing Canada Inc.
Req ID: 2414715
-
(Ptl Canada) Maintenance Coordinator
2 months ago
Ottawa, Canada Penske Truck Leasing and Logistics Full time**Position Summary**: The Maintenance Coordinator will complete maintenance customer service, inventory and administrative processes of the branch (branches) that support maintenance operational efficiency, effectiveness, customer satisfaction and profitability. The Maintenance Coordinator will provide superior customer service and communication to internal...
-
(PTL Canada) Maintenance Coordinator
3 weeks ago
Ottawa, Canada Penske Truck Leasing Full timeJob DescriptionPosition Summary:The Penske Maintenance Coordinator position is focused on managing inventory and administrative processes of the branch (branches) that support maintenance operational efficiency, effectiveness, customer satisfaction and profitability.Major Responsibilities:Inventory Productivity:• Full oversight of inventory productivity at...
-
Customer Success Coordinator
2 months ago
Ottawa, Canada net2phone Canada Full time**What we do.** We are a VoIP telecommunications provider for businesses in Canada. We supply a communications solution aimed at improving the way Canadian organizations connect - our solutions are available through your browser, mobile device, and desk phone. **Who we are.** Net2phone Canada is breaking down the pre-conceived barriers in Canadian...
-
Customer Service Manager
6 months ago
Ottawa, Canada Walmart Canada Full time**Position Summary... **:Working as a Customer Service Manager at Walmart Canada is a great way to develop your skills in the retail industry. A Customer Service Manager coordinates front end operations to provide exceptional customer service to ensure a positive shopping experience and customer loyalty. This role is also accountable for maintaining...
-
Logistics Coordinator
4 weeks ago
Ottawa, Ontario, Canada White Cap Canada Inc. Full timeAbout the Role:As a Logistics Coordinator at White Cap Canada Inc., you will play a crucial role in ensuring the timely delivery of products to our customers across Canada. This is an exciting opportunity for someone who enjoys working in a fast-paced environment and takes pride in building strong relationships with colleagues and clients.Job SummaryThis...
-
Senior Operations Coordinator, Athletics Canada
3 weeks ago
Ottawa, Ontario, Canada Athletics Canada Full timeJob SummaryAthletics Canada is seeking a highly organized and detail-oriented Senior Operations Coordinator to oversee various aspects of our operations. This is a full-time position located at our National Office in the greater Ottawa region.About the RoleThis role will be responsible for coordinating retail operations including inventory management,...
-
Customer Service Rep/route Service Driver
7 months ago
Ottawa, Canada Canadian Linen & Uniform Service Full time**About Canadian Linen & Uniform Service** Canadian Linen & Uniform Service (CLAUS) provides uniforms and related products to more than 300,000 customers nationwide, in virtually every industry. From designing and manufacturing to laundering and delivering, CLAUS works with local and national clients to create and maintain a total uniform solution that...
-
Customer Service Manager
7 months ago
Ottawa, Canada Walmart Canada Full time**Position Summary... **:Coordinate Front End operations to provide exceptional customer service, ensuring a positive shopping experience and driving customer loyalty. Ensures compliance with Company programs, while maintaining operational standards. **What you'll do...**: 1. Ensures safe work processes and emergency procedures are followed, i.e., safe...
-
Customer Success Coordinator
7 months ago
Ottawa, Canada net2phone Canada Full time**What we do.** We are a VoIP telecommunications provider for businesses in Canada. We supply a communications solution aimed at improving the way Canadian organizations connect - our solutions are available through your browser, mobile device, and desk phone. **Who we are.** Net2phone Canada is breaking down the pre-conceived barriers in Canadian...
-
Customer Success Coordinator
6 months ago
Ottawa, Canada net2phone Canada Full time**What we do.** We are a VoIP telecommunications provider for businesses in Canada. We supply a communications solution aimed at improving the way Canadian organizations connect - our solutions are available through your browser, mobile device, and desk phone. **Who we are.** Net2phone Canada is breaking down the pre-conceived barriers in Canadian...
-
Multilingual Customer Service Liaison
4 weeks ago
Ottawa, Ontario, Canada Randstad Canada Full timeCustomer Service Coordinator Job OpportunityWe are seeking a highly skilled and organized Multilingual Customer Service Liaison to join our team in Ottawa, Canada.Salary: $22/hour, Monday-Friday work week, with flexible hours between 8am-8pm.About the Role:We are looking for an individual who can provide world-class customer service to callers over the phone...
-
Customer Service/receptionist
6 months ago
Ottawa, Canada Appliance Canada Full time**Appliance Canada**is seeking a Full-Time Customer Service Representative to join our Ottawa team! You will be responsible for helping customers by providing product and service information and resolving technical issues related to Major Appliance Purchases. **Responsibilities**: - Handle customer inquiries and complaints - Provide information about the...
-
Customer Service Representative
4 weeks ago
Ottawa, Ontario, Canada Randstad Canada Full timeRandstad Canada is seeking a skilled Customer Service Representative to join their team in Ottawa. As a Claims Resolution Specialist, you will be responsible for providing exceptional customer service to callers and clients, ensuring timely and accurate resolution of claims.The ideal candidate will possess excellent communication and problem-solving skills,...
-
Tenant Services Coordinator
6 months ago
Ottawa, Canada Senate of Canada Full time**About the Senate** The Senate plays a unique role in shaping our country’s democracy. As members of the upper house of Parliament, senators examine legislation, study public policy, champion causes and conduct interparliamentary diplomacy. As a workplace, the Senate is composed of dynamic people representing our nation’s diverse talents, backgrounds...
-
Customer Service Representative
4 weeks ago
Ottawa, Ontario, Canada Ricoh Canada Full timeJob SummaryAt Ricoh Canada, we are seeking a highly motivated Scanning and Distribution Specialist to join our team. In this role, you will be responsible for sorting and distributing mail and office supplies, as well as coordinating and preparing projects for printing.Responsibilities- Sort and distribute mail and office supplies, including interoffice,...
-
Customer Service Representative
1 month ago
Ottawa, Ontario, Canada CB Canada Full timeAbout the Role:We are currently seeking a highly skilled Customer Counter Clerk to join our team at CB Canada. As a key member of our operations team, you will play a vital role in ensuring seamless customer service and efficient warehouse operations.Key Responsibilities:Provide exceptional customer service and handle customer complaints in a professional...
-
Customer Service Rep: Adoptions
6 months ago
Ottawa, Canada Ottawa Humane Society Full time**JOB PURPOSE** The Customer Service Representative (CSR): Adoptions is responsible for assisting the public through the process of adopting Ottawa Humane Society (OHS) animals **DUTIES AND RESPONSIBILITIES** - Provide consultation and support for OHS clients seeking to adopt an animal - Provide information to OHS clients on good animal care practices -...
-
Customer Service/receptionist
6 months ago
Ottawa, Canada Appliance Canada Full time**Responsibilities**: - Handle customer inquiries and complaints - Provide information about the products and services - Troubleshoot and resolve product issues and concerns - Document and update customer records based on interactions - Develop and maintain a knowledge base of the evolving products and services - Scheduling deliveries - Order deficiencies,...
-
Customer Service Representative
4 weeks ago
Ottawa, Ontario, Canada CB Canada Full timeWe are seeking a highly motivated Customer Service Representative to join our team at CB Canada. This is a full-time opportunity for a 12-month contract. The successful candidate will work on-site with the team, helping to support and expand our large social media self-serve advertising customer base. Key responsibilities include proactively reaching out to...
-
Customer Service Excellence Coordinator
2 weeks ago
Ottawa, Ontario, Canada Demant Polska Full timeAbout the RoleAs a Customer Service Excellence Coordinator, you will be at the forefront of delivering exceptional customer experiences. This role is ideal for individuals who thrive in fast-paced environments and are passionate about providing top-notch service.In this position, you will serve as the primary point of contact for clients, ensuring that their...