Customer Service Representative

4 weeks ago


Ottawa, Ontario, Canada Ricoh Canada Full time
Job Summary
At Ricoh Canada, we are seeking a highly motivated Scanning and Distribution Specialist to join our team. In this role, you will be responsible for sorting and distributing mail and office supplies, as well as coordinating and preparing projects for printing.

Responsibilities
- Sort and distribute mail and office supplies, including interoffice, couriers, and overnight mail
- Deliver mail and printing projects throughout the customer site
- Coordinate and prepare projects for printing, including electronic file conversion, document scanning, and enhancement from start to delivery
- Download jobs from email or print queue, sizing, reproducing, sorting, and finishing
- Establish and maintain quality controls to ensure work accuracy
- Respond to first-level phone calls from end users of equipment to determine the problem, clear paper jams, run test copies, and determine the status of machines
- Provide scheduled trips to all machines to conduct cleaning of glass, toner replacement, stocking paper, and general cleanness of work space
- Run reports
- Keep logs of downtime, repairs, and meter charges of all copiers/printers on site

Qualifications
- High School Diploma or equivalent work experience
- Minimum 2 years of experience working in a mail room or copy centre

Skills
- Excellent interpersonal skills with the ability to quickly develop business relationships
- Strong self-motivation to drive results
- Excellent communication skills, both verbal and written
- Effective use of Microsoft Office
- Ability to lift 30+lbs as necessary

Work Environment
- 40 hours per week
- 8 hour shifts
- Day shifts
- Monday to Friday
- In-person work location

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