Helpdesk / Technical Support (Bilingual English and
2 months ago
Dawn InfoTek Inc. is a professional IT consulting team that partners with major financial institutions, investment firms and government sectors. We have been dedicated to delivering cutting-edge consulting services and recruiting all levels of IT positions for our clients.
**We are currently seeking competent individuals to fulfill the role of **Helpdesk / Technical Support **to join our dynamic team for our client, one of the major banks.**
Location: - 2 weeks training onsite and then Hybrid work model - 2 days onsite per month
Contract Duration: Asap - 10/31/2023
Extension: Yes, possibility of extension
FTE: Possible (based on performance + vacancy)
Schedule Hours: Monday Friday - Either 9:30 am 5:30 pm or 10:30-6:30 pm, late shift rotation every 6 weeks - 12 pm - 8 pm shift
**Typical Day in Role**:
- Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower - high complexity level
- Troubleshooting customer concerns over inbound phone calls
- Enter commands and observe system functioning to verify correct operations and detect errors.
- Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
- Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
**Must Haves**:
- **Fluent French/English - Mandatory (no exception)**:
- 1-2 Years Customer Service Experience
- 1-3 years of browser troubleshooting practices
- Knowledge of computer software, such as configuration management software, desktop communications software, operating system software.
**Nice to Have**:
- Previous Help Desk or Contact Center experience
- Technical Help Desk Experience
**Soft Skills**:
- Strong Verbal and written communication skills,
- problem solving skills,
- customer service
- empathy, finesse and interpersonal skills.
**High ability to work independently and manage one’s time.**
**Education**:
College/University in related field preferred but not required
**Job Type**: Fixed term contract
**Salary**: $17.00-$23.00 per hour
Schedule:
- Monday to Friday
**Experience**:
- browser troubleshooting: 1 year (required)
**Language**:
- French (required)
Work Location: Hybrid remote in TORONTO, ON
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Toronto, Canada Dawn InfoTek Inc. Full timeDawn InfoTek Inc. is a professional IT consulting team that partners with major financial institutions, investment firms and government sectors. We have been dedicated to delivering cutting-edge consulting services and recruiting all levels of IT positions for our clients. **We are currently seeking competent individuals to fulfill the role of **Helpdesk /...
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Toronto, Canada Dawn InfoTek Inc. Full timeDawn InfoTek Inc. is a professional IT consulting team that partners with major financial institutions, investment firms and government sectors. We have been dedicated to delivering cutting-edge consulting services and recruiting all levels of IT positions for our clients. **We are currently seeking competent individuals to fulfill the role of **Helpdesk /...
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Toronto, Canada Dawn InfoTek Inc. Full timeDawn InfoTek Inc. is a professional IT consulting team that partners with major financial institutions, investment firms and government sectors. We have been dedicated to delivering cutting-edge consulting services and recruiting all levels of IT positions for our clients. **We are currently seeking competent individuals to fulfill the role of **Helpdesk /...
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