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Bilingual Technical Help Desk Specialist
7 days ago
Bilingual Technical Help Desk Specialist (FR/ENG) x 2
Typical Day in Role:
- Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower high complexity level
- Troubleshooting customer concerns over inbound phone calls
- Enter commands and observe system functioning to verify correct operations and detect errors.
- Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
- Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
Must Haves:
- Fluent English/French- Mandatory (no exceptions, bilingual and fluency in both required) - 1-2 Years Customer Service Experience
- 1-3 years of browser troubleshooting practices
- Knowledge of computer software, such as configuration management software, desktop communications software, operating system software.
- Previous Help Desk or Contact Center experience
- Technical Help Desk Experience
Soft Skills:
- Strong Verbal and written communication skills,
- problem solving skills,
- customer service
- empathy, finesse and interpersonal skills.
- High ability to work independently and manage one's time.
Education:
College/University in related field preferred but not required
Best vs Avg Candidate:
Strong technical helpdesk experience with strong language proficiency.
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