Bilingual Technical Help Desk Specialist

7 days ago


Old Toronto, Ontario, Canada Nexus Systems Group Inc. Full time

Bilingual Technical Help Desk Specialist (FR/ENG) x 2

Typical Day in Role:

  • Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower high complexity level
  • Troubleshooting customer concerns over inbound phone calls
  • Enter commands and observe system functioning to verify correct operations and detect errors.
  • Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
  • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

Must Haves:

  • Fluent English/French- Mandatory (no exceptions, bilingual and fluency in both required) - 1-2 Years Customer Service Experience
  • 1-3 years of browser troubleshooting practices
  • Knowledge of computer software, such as configuration management software, desktop communications software, operating system software.
Nice to Have

  • Previous Help Desk or Contact Center experience
  • Technical Help Desk Experience

Soft Skills:

  • Strong Verbal and written communication skills,
  • problem solving skills,
  • customer service
  • empathy, finesse and interpersonal skills.
  • High ability to work independently and manage one's time.

Education:
College/University in related field preferred but not required

Best vs Avg Candidate:
Strong technical helpdesk experience with strong language proficiency.
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