Information and Technology Services

3 months ago

Toronto, Canada Toronto Public Library Full time

**Job Number**:

- J0924-0286**Posting Date**:

- September 26, 2024**Closing Date**:

- October 11, 2024**Job Title**:

- ITS Lead - Infrastructure**Branch/Department**:

- 120 Martin Ross**Division**:

- Information & Technology Services**Assignment**:

- Please contact me to discuss this further.**Employment Type**:

- Permanent Full Time**Status**:

- Full-Time**# of Open Positions**:

- 1**Salary**:

- $89,780.60 - $101,465.00/Year**Pay Band**:

- PE022**Location**:120 Martin Ross - Information & Technology Services

**Status**: Permanent Full-Time

**JOB SUMMARY**:
**DUTIES**:

- Under the general direction of the designated supervisor, and working within a team structure, this position is responsible for:

- Coordinating the work of the technical team including prioritizing, scheduling and assigning work, training staff, providing direction and monitoring work for excellence in service delivery.
- Directing staff including setting performance standards and providing verbal input to performance appraisals
- Acting as a single point of contact for the technical team for escalations, providing guidance and quality assurance for technical and procedural questions
- Working with the technical team to ensure that hardware and software infrastructure is maintained with latest firmware and software requirements.
- Proactively communicating the status, plan of action(s), and resolution(s) of problems
- Monitoring and reporting the performance of network and infrastructure components against KPIs and taking pre-emptive measures to minimize interruptions
- Evaluating new technologies and platforms to determine whether their applicability aligns with the businesses needs
- In partnership with the manager, identifying opportunities and recommending solutions for improving the overall network and infrastructure health by assessing overall effectiveness and efficiency and delivering and implementing approved recommendations.
- Leading infrastructure management initiatives such as, on-premises and cloud deployment, equipment refresh, on-going improvements and automation as well a changes and problem management.
- Working with the Enterprise Project Management office and other ITS teams to plan, schedule and execute on infrastructure deployments for enterprise-wide projects.
- Actively participating in working with vendors for hardware and software selection and on-going support
- Enabling asset management practices to ensure an accurate account of technology, lifecycle costs, and risks in order to optimize spending and support lifecycle management and strategic decision-making.
- Participating in and/or leading various committees and project teams by working with the business to ensure ongoing review and understanding of business directions and needs and to ensure alignment of the technology direction with current and future organizational needs.
- Ensuring technical documentation, support procedures, and user manuals for infrastructure upgrades, as well as new projects are maintained.
- Coordinating the development, maintenance, and evolution of technical roadmaps.
- Producing and analyzing Service level reports
- Performing other duties as required.
- Evening, weekend and callback work may be required

**QUALIFICATIONS**:

- Post-secondary education in the field of Information Technology
- Ten (10) years’ related experience or an equivalent combination of education, training and experience]
- More than five (5) years of related experience in IT leadership role
- A Minimum of two (2) years project management experience.
- Demonstrated experience working in a variety of OS environments including UNIX, Red Hat, Red Hat OpenShift, Windows HyperV, and Mac
- Deep understanding of networking protocols (e.g. IPSEC, HSRP, BGP, OSPF, 802.11)
- Solid experience with Layer3 "Hot Standby Router Protocol (HSRP)", VRF and layer 2 protocol MST
- Solid understanding of the OSI or TCP/IP model
- Hands-on experience with monitoring, network diagnostic and network analytics tools
- Knowledge of IP routing (DNS, addressing), security issues, and specific skills to use current component such as Cisco Router, firewalls
- Working knowledge of F5 Load Balancers
- Demonstrated experience in the use of PowerShell
- Experience working with business stakeholders in establishing and maintaining standards and Service Level Agreements.
- Vendor management experience.
- Practical knowledge of ITIL is required, ITIL certification is an asset
- Proven ability to lead and to supervise staff
- Excellent oral and written communication skills
- Able to effectively communicate technical concepts to non-technical people
- Proven ability to think conceptually, understand the big picture and convey clearly to others
- Demonstrated ability to solve complex problems and develop innovative solutions
- Strong interpersonal skills, with experience developing and fostering teamwork and facilitating team dynamics.
- Ability to establish and maintain effective w

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