Operations Centre Coordinator

5 months ago

Halifax, Canada Halifax Port Authority Full time

The Port of Halifax is about making connections between people, commerce and opportunity. We take a leadership role in developing business for the Port of Halifax in collaboration with our partners and we responsibly manage Port of Halifax assets.

In 2022, the total impact of the Port of Halifax including Nova Scotia exporters on the Province of Nova Scotia was **$4.87 billion in economic output** with the direct portion being $3 billion. This level of activity generated direct and spin-off positive impacts of $2.5 billion in GDP, $1.6 billion in labour income and over **25,300 jobs**. Offering a natural, deep harbour and big ship infrastructure, Halifax can accommodate large volumes of containerized cargo, bulk cargo, and project cargo. Collaborating and working with strong partners and stakeholders, the Port community in Halifax continues to deliver excellence

**HPA Guiding Principles**

Everyone at Halifax Port Authority is expected to carry out their work in a manner consistent with our guiding principles:

- Be One Port City
- Collaborative & Engaged
- Future Focused
- Sustainable
- Trusted Partner

We believe that when everyone works in this way, we can achieve our mission and vision and can deliver value to our customers, our community and our team.

At this time, the **Halifax Port Authority (“HPA”)** requires a

**Operations Center Coordinator**

Reporting to the Operations Center Officer, the **Operations Center Coordinator** coordinates terminal and marine operations in the Port of Halifax, to ensure the smooth flow of operations on a 24 hour a day, 7 days a week basis. They act as a liaison between various departments or the Halifax Port Authority (HPA), the various external stakeholders (Agents, Ship Master, service providers, emergency services, etc.). This position supports the Operation Centre Officer in response to emergency activities within the Port of Halifax, as well as routine operational activities during evenings and weekends, 365 days a year.

**Accountabilities**

**Terminal Operations**
- Follows up and coordinates the movement of ships from arrival to departure using PortControl.
- Ensures any information necessary for billing is properly recorded via PortControl.
- Ensures information on ship movements and service requests is properly recorded and coordinated through Port Control so that customers receive the required services in a timely manner, to reduce their operating costs and optimize the competitiveness of the HPA.
- Understands the needs of ships and potential issues, using surveillance and communication systems to plan the required activities and interventions with direction from the Operations Centre Officer.
- Coordinates the use of HPA Managed berths and anchorages with HPA Mandated Waters.
- Assists in tracking fluctuations in tides and weather conditions affecting marine access to port facilities. Informs internal, external, and customer partners of access constraints and recommends mitigation measures.
- Responsible to be onsite for calls received outside of normal working hours. This includes being onsite for arrival and departure of all vessels at HPA managed facilities.
- Approvals within Port Control System (Hot work, lifeboat launching, etc.), through direction of Operations Centre Officer.
- Monitors/optimizes vessel movements with HPA Mandated Waters.
- Assesses and analyzes requests and complaints received to determine the need for intervention.
- Attains and maintains an advanced operational proficiency and competency level with the Primary Command and Control camera operating system (Milestone) and all other general system software manipulation.
- Facilitates rail shunts at Ocean and Richmond Terminals and works with CN Rail to provide proper access control.
- Performs onsite storage terminal counts and updates weekly in PortControl.

**Security and Emergency**
- Monitors all radio communications (VHF, UHF) and disseminates information when appropriate and responds to the communications of other security operators.
- Investigates alerts that are generated by the HPACCS and follows correct procedures for security incidents, breaches, etc.
- Provides surveillance, investigative and communications support to other Port of Halifax Marine Facilities in the event of a reported or confirmed security incident or breach.
- Works with the police of jurisdiction (HRP) when directed to do so by the Manager of Port Security.
- Works with PSA Container terminal security to facilitate smooth and efficient operations between Ocean Terminals and PSA.
- Formulates and provides detailed Port Occurrence Reports (POR) when minor and/or major occurrences and/or incidents occur on Ports lands and within the harbour.
- Works with the Security detail on scene (e.g., Rover) and provides key information in the POR so the appropriate HPA Managers and/or Deputy Harbour Master are able ascertain the appropriate information to make key command decisions to mitigate or handle the

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