Manager, Quality and Performance

2 weeks ago

Toronto, Canada BETTER LIVING HEALTH AND COMMUNITY SERVICES Full time

**Summary**:
The _Manager Quality and Performance_ is a key member of both the Better Living Health and Community Services and Better Living at Thompson House management teams.

Grounded in the organization’s mission, vision, and beliefs, and in adherence with quality standards outlined in the Fixing Long Term Care Act (2021), CARF Accreditation, and HPCO best practice standards this role will be responsible for the planning, leadership, coordination, management and alignment of Better Living’s Quality Management System across the Better Living family of organizations.

Key functions of the role will include the continuous advancement of person centred care; development and reporting on key performance indicators to provide decision support to the organization’s leaders; providing leadership to the accreditation and regulatory compliance processes of the organization; acting as the organization’s Privacy Officer; and facilitating the activities of the organization’s Quality Committee and the establishment of an annual QIP.
- Undergraduate or post-graduate education in a related health, recreation or business discipline.
- Minimum of 3-5 years experience leading and/or facilitating performance management and quality improvement activities.
- Additional education or certification in performance or quality improvement an asset (e.g. Lean, Six Sigma, Human Factors Engineering, Change Management, Project Management, Root Cause Analysis, Patient Safety).
- Experience in a not-for-profit, community slong-termong term care, or community health organization an asset.
- Successful completion of Vulnerable Sector Screening within one month of employment.
- Must possess a valid Ontario Driver’s License and access to a vehicle for the purposes of business travel.

**Skills And Experience**
- Strong commitment to quality improvement with a focus on delivery care that is safe, timely, effective and Resident and Client centred. Experience in developing, analyzing, monitoring and reporting on key performance indicators to effectively evaluate and continuously improve program operations and outcomes.
- Advanced knowledge of the Personal Health Information Protection Act (2004) and experience acting as, or supporting the activities of the privacy officer.
- Effective organization and time management skills with the ability to independently manage multiple priorities and meet deadlines
- Proven ability to lead new initiatives, coach others, and build consensus to drive performance and quality improvement.
- Advanced written and verbal communication skills demonstrated in report writing, analysis, open discussion, presentation.
- In keeping with the organization’s mission, vision, and beliefs and the philosophy and values of Better Living, nurture a culture of Client and Resident centred service that promotes compassion, dignity and an integrated approach to care.
- Under the direction of the Senior Vice President Community Services, and as a key member of the Central Services Team the Manager, Quality and Performance will be responsible for coordinating, implementing and maintaining all aspects of the Quality Management System (QMS), and advancing the organization’s vision to provide a seamless continuum of services across the Better Living family of organization.
- Support the quality and compliance program of Better Living at Thompson House, in accordance the regulatory standards included in the Fixing Long Term Care Act (2021) and the requirements of the Resident Quality Inspection (RQI) process
- Work with organization leaders to develop and implement an annual Quality Improvement Plan (QIP) in alignment with ministry requirements, sector priorities, and the strategic objectives of the organization.
- In partnership with the senior leaders of the organization establish the organization’s Quality Committee and engage key stakeholders including clinical leaders, Medical Directors, Clients, Residents, Caregivers, Staff and Board Members in the responsibilities and activities of the committee.
- Act in the capacity of Privacy Officer for the Better Living family of organizations. Update and maintain the policies and procedures of the organization and work with the management team and program staff to ensure compliance with privacy training; manage privacy breaches; conduct privacy audits; and address requests for personal health information.
- Administer the organization’s survey cycle and feedback processes to ensure input from key stakeholders (e.g. Residents, Clients, Caregivers, Employees, Community Partners) is consistently received; input is analyzed to identify trends, strengths and opportunities for improvement; and timely action is taken to improve services in response to input received.

Schedule:

- Monday to Friday

Work Location: One location

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