Box Office Ticket Agent

3 weeks ago

Thunder Bay, Canada City of Thunder Bay Full time

:
**General Information**:
**ONTARIO HUMAN RIGHTS CODE**: It is a contravention of the Human Rights Code of Ontario to discriminate on the basis of: race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, marital status, family status, disability, age, record of offences, gender identity or gender expression. Therefore, a resume submitted to the City must not include references to any of the above characteristics. Do not include:

- Photos
- Any certificates that have photo identification
- Driver’s licences
- Police records checks

**ACCOMMODATION**: Reasonable accommodations are available upon request for all parts of the recruitment process.

**PRIVACY**:Personal information on this form is collected under the authority of the Municipal Act, c. 302, as amended, and will be used to determine eligibility for employment. Questions about this collection of personal information should be directed to the Human Resources & Corporate Safety Division, 125 Syndicate Ave Suite 42, Thunder Bay, Ontario, P7E 6H8, Telephone: 625-3866

Application forms must reference the competition number and be submitted to Human Resources by 11:59 p.m. on the closing date.

**Availability**:
**Job Description**:
***: Under the general supervision of the Customer Service & Marketing Coordinator and the technical direction and guidance of the Box Office Coordinator, performs cashier duties for the Fort William Gardens operation.

**MAJOR RESPONSIBILITIES**:

- Participates in the selling of tickets over-the-counter and by telephone on a computerized ticketing system and hard ticket sales for events held at the Fort William Gardens.
- Participates in the selling of tickets for other events (not held at the Gardens), but where the Box Office is used as a ticket outlet.
- Processes payments by cash, debit card and credit card.
- Answers telephone and counter inquiries relating to all events and general facility information.
- Completes cash reconciliation statements as per computerized sales summary and/or cash balance sheet for hard copy ticket sales.
- Maintains ticket printers and transelect machines, as necessary.
- Listens to concerns/complaints from the public and ensures information is directed to the appropriate personnel.
- Assists in keeping the office in a clean and orderly fashion.
- Performs such other related duties as may be assigned.

**QUALIFICATIONS**:

- Minimum 16 years of age
- Must be at a basic skill level in word processing and spreadsheet software
- Must possess good community and public relations skills and have the ability to communicate and deal with the general public in a tactful and courteous manner
- Must have cash handling experience
- Must demonstrate initiative and show a positive attitude

**CONDITIONS OF EMPLOYMENT**:

- Must undergo a successful Criminal Record and Judicial Matters Check (CRJMC)
- Will be required to work irregular hours including weekdays, evenings, and weekends

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