Guest Service Agent | Days Inn

4 months ago

Thunder Bay, Canada Silver Hotel Group Full time

Guest Services Agent

We are currently looking for a Guest Services Agent  The primary responsibility of the Guest Service Agent is to provide our hotel guests with a positive first and last impression, as well as provide them with exceptional service. 

What We Offer

Work with like-minded team members who are passionate about their work and keep things fun, every day Working with a reputable brand and being part of Silver Hotel Group, a company committed to ensuring a culture of respect, appreciation, and fun (among other things of course) A fast-paced environment in an exciting industry, where you get the chance to meet people from all over the world. It’s a good place to be right now Education Reimbursement for you (and your children) Annual Wellness Credit Team Member Referral Program Leadership Development Team Building Events Culture of Recognition Program Hotel Stay Discounts

Key Responsibilities

Reporting to the Guest Services Manager, the Guest Service Agent will:

Maintain a warm and friendly demeanor at all times with guests and team members; Comply with all company standards and brand standards, if applicable; Interact with all guests during check-in and check-out procedure; Create and cancel reservations as required, handle check-in and check-outs; Greet all incoming and outgoing calls in a professional and timely manner; Review logbook, and emails daily and complete all tasks on the checklist; Maintain proper operation of Front Desk telephones, be familiar with daily sell rates; Balance and prepare individual paperwork for closing of shift with hotel standards; Work closely and maintain proper communication with all hotel departments; Handle guest registration and room assignments, accommodating special requests whenever possible; Handle guest check-ins/check-outs in accordance with hotel credit/cash handling policies in an efficient and friendly manner; Resolve customer complaints; assist customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, gift shop, safety boxes etc.; Perform other duties assigned by the Supervisor or department manager.

What We are Looking for...

Customer Service experience, preferably in a Hotel Front Desk position; Excellent written and verbal communication skills are essential; Computer literate in Word and Excel. Maestro's or Opera experience is an asset; Results-oriented with the ability to be flexible and work well in a busy and demanding environment; A self-motivated individual with the ability to problem solve, initiate action, and complete projects in a timely manner with minimal supervision; Must be friendly, energetic, enthusiastic, and self-motivated, with a professional appearance; Available to work days, evenings, weekends, and/or holidays as required; Must be legally authorized to work in Canada. 

  • Guest Service Agent Days Inn

    3 months ago

    Thunder Bay, Canada Silver Hotel Group Full time

    **Guest Services Agent** We are currently looking for a **Guest Services Agent**! The primary responsibility of the Guest Service Agent is to provide our hotel guests with a positive first and last impression, as well as provide them with exceptional service. **What We Offer** - Work with like-minded team members who are passionate about their work and...

  • Guest Service Agent Days Inn North Thunder Bay

    3 months ago

    Thunder Bay, Canada Silver Hotel Group Full time

    **Guest Services Agent** We are currently looking for a **Guest Services Agent**! The primary responsibility of the Guest Service Agent is to provide our hotel guests with a positive first and last impression, as well as provide them with exceptional service. **What We Offer** - Work with like-minded team members who are passionate about their work and...

  • Guest Service Supervisor Days Inn

    3 months ago

    Thunder Bay, Canada Silver Hotel Group Full time

    **Guest Services Supervisor** **What We Offer** - Work with like-minded team members who are passionate about their work and keep things fun, every day! - Working with a reputable brand and being part of Silver Hotel Group, a company committed to ensuring a culture of respect, appreciation, and fun (among other things of course)! - A fast-paced environment...

  • Guest Services Supervisor Days Inn By Wyndham

    3 months ago

    Thunder Bay, Canada Silver Hotel Group Full time

    **Guest Services Supervisor** **What We Offer** - Work with like-minded team members who are passionate about their work and keep things fun, every day! - Working with a reputable brand and being part of Silver Hotel Group, a company committed to ensuring a culture of respect, appreciation, and fun (among other things of course)! - A fast-paced environment...

  • Front Desk Guest Services Agent

    4 months ago

    Thunder Bay, Canada Victoria Inn Hotel & Convention Centre Full time

    We are looking for a few great people to join our team at the Victoria Inn. If you are guest orientated and can work in a fast-paced environment, this may be the perfect job for you. A positive attitude and a great personality are desired. Preference and a wage incentive will be provided for applicants with Hotel Experience and Choice Advantage or Skytouch...

  • Guest Service Agent

    3 months ago

    North Bay, Canada Vrancor Full time

    **Job description** **POSITION AVAILABLE: GUEST SERVICE AGENT** **Location: Hampton Inn by Hilton North Bay** **Address: 950 McKeown Avenue North Bay, ON P1B 9P3** **REPORTS TO**:GUEST SERVICES MANAGER** **_Must be available Monday to Sunday 7am-11pm**_ **SUMMARY**: Under the general guidance and supervision of the Guest Services Manager, the Guest...

  • Guest Services Representative

    2 weeks ago

    Thunder Bay, Ontario, Canada Kingsway Inn Full time

    Job SummaryWe are seeking a highly organized and customer-focused individual to join our team as a Front Desk Hotel Clerk at Kingsway Inn. As a key member of our front office team, you will be responsible for providing exceptional guest service, managing room assignments, and ensuring a seamless check-in and check-out experience for our guests.Key...

  • Guest Service Representative

    4 months ago

    Thunder Bay, Canada Comfort Inn Thunder Bay Full time

    GUEST SERVICE REPRESENTATIVE REPORTS TO GENERAL MANAGER THE COMPANY: Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and locations. Our company culture is built on collaboration. A nimble team...

  • Night Auditor Days Inn

    4 months ago

    Thunder Bay, Canada Silver Hotel Group Full time

    **Night Auditor** We are currently hiring a **Night Auditor** to join our dynamic team! The Night Auditor is the first point of contact at night and the duties include acting as a Front Desk Agent, balancing accounts from shifts, and assisting hotel guests with requests. **What We Offer** - Work with like-minded team members who are passionate about their...

  • Guest Service Representative

    3 months ago

    Thunder Bay, Canada Comfort Inn Thunder Bay Full time

    GUEST SERVICE REPRESENTATIVE REPORTS TO GENERAL MANAGER **THE COMPANY**: Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and locations. Our company culture is built on collaboration. A nimble...

  • Guest Services Agent

    3 months ago

    North Bay, Canada Holiday Inn Express North Bay - InnVest Hotels Full time

    **THE OPPORTUNITY**: GUEST SERVICE REPRESENTATIVE **THE COMPANY**: Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and locations. Our company culture is built on collaboration. A nimble team...

  • Guest Services Agent

    3 months ago

    North Bay, Canada Holiday Inn Express North Bay - InnVest Hotels Full time

    **THE OPPORTUNITY**: GUEST SERVICE REPRESENTATIVE **THE COMPANY**: Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and locations. Our company culture is built on collaboration. A nimble team...

  • Guest Services Agent

    3 weeks ago

    North Bay, Canada Holiday Inn Express North Bay - InnVest Hotels Full time

    **THE OPPORTUNITY**: GUEST SERVICE REPRESENTATIVE **THE COMPANY**: Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and locations. Our company culture is built on collaboration. A nimble team...

  • Guest Service Representative

    2 weeks ago

    Thunder Bay, Ontario, Canada Holiday Inn Express Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Guest Service Representative to join our team at Holiday Inn Express. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesGuest Registration and...

  • Maintenance Manager Days Inn By Wyndham Thunder Bay

    3 months ago

    Thunder Bay, Canada Silver Hotel Group Full time

    **Maintenance Manager** **What We Offer** - Work with like-minded team members who are passionate about their work and keep things fun, every day! - Working with a reputable brand and being part of Silver Hotel Group, a company committed to ensuring a culture of respect, appreciation, and fun (among other things of course)! - A fast-paced environment in an...

  • Guest Services Assistant Manager

    1 month ago

    Thunder Bay, Ontario, Canada Kingsway Inn Full time

    Position OverviewThe Assistant Manager at Kingsway Inn plays a vital role in ensuring the smooth operation of our hotel. This position requires a dedicated individual who can manage staff effectively and enhance the guest experience.Educational RequirementsCompletion of secondary (high) school graduation certificate is mandatory.Key...

  • Guest Service Representative

    2 weeks ago

    Thunder Bay, Ontario, Canada Holiday Inn Express Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Guest Service Representative to join our team at Holiday Inn Express. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesGuest Registration and...

  • Guest Service Representative

    2 weeks ago

    Thunder Bay, Ontario, Canada Holiday Inn Express Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Guest Service Representative to join our team at Holiday Inn Express. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesGuest Registration and...

  • Maintenance Attendant Days Inn Suites By Wyndham

    3 months ago

    Thunder Bay, Canada Silver Hotel Group Full time

    **Maintenance Attendant** **What we offer**: - Full-time work with like-minded team members who are passionate about their work and keep things fun, every day! - Working with a reputable brand and being part of Silver Hotel Group, a company committed to ensuring a culture of respect, appreciation, and fun (among other things of course)! - A fast-paced...

  • Maintenance Attendant Days Inn

    3 months ago

    Thunder Bay, Canada Silver Hotel Group Full time

    **Maintenance Attendant** **What we offer**: - Full-time work with like-minded team members who are passionate about their work and keep things fun, every day! - Working with a reputable brand and being part of Silver Hotel Group, a company committed to ensuring a culture of respect, appreciation, and fun (among other things of course)! - A fast-paced...