Northern Agent

2 weeks ago

Thunder Bay, Canada Wasaya Airways LP Full time

**Job Summary**

Northern agents will represent Wasaya Airways’ interests at the community level.

**Job Duties and Responsibilities**
- Communicate with Wasaya Airways LP Operations regarding the planned movements of Wasaya Airways LP passenger and cargo flights
- Actively solicit within the community for charter work and passengers for scheduled flights
- Utilize radio & available media to develop and advise the community on promotions, rates, etc.
- Handle air to ground radio communications with incoming aircraft providing the local altimeter setting, wind information and provide airport and local weather reports.
- Meet all Wasaya Airways LP aircraft and ensure bags and cargo are unloaded in a timely and efficient fashion.
- Ensure that all passengers (identify special-needs passengers) and cargo traffic or special shipments are checked in and receive the proper documentation as per Wasaya Airways LP policy.
- Ensure that all passengers and shipments have completed the necessary ticket and waybill documentation.
- Represent Wasaya Airways LP in the community in a friendly, positive, and helpful fashion.
- Attend required training sessions and perform other duties as assigned by Wasaya Airways LP
- Ensure accurate and prompt completion of Daily Sales Reports
- Prompt remittance of all Wasaya revenue through preauthorized mediums
- Meet and perform flight check-in duties for Charter flights when required.
- Foster a healthy working environment and promote a positive climate within the workplace.
- Perform and uphold Wasaya’s Customer Care Commitments to both internal and external customers.
- Any other related duties as assigned

**Minimum Skills and Qualifications**
- High school diploma or equivalent is preferred.
- Must provide a reference letter from Chief and Council.
- Previous experience with radio communication would be an asset.
- Must be able to work with mínimal supervision.
- Proven mechanical abilities.
- Able to effectively communicate both verbally and in writing.
- Able to work well under pressure.
- Strong attention to detail
- Ability to maintain confidentiality
- Strong customer service and troubleshooting skills.
- Exceptional conflict resolution, negotiation, and objection handling skills
- Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment.
- Able to effectively communicate both verbally and in writing.
- Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
- Professional appearance and manners
- Strong work ethic and positive team attitude
- Must have excellent organizational skills.
- Must possess a high level of honesty and integrity.
- The ability to communicate in Oji-Cree or Ojibway is an asset.

**Working Conditions**
- Overtime as required, on call.
- Must work irregular hours.
- Weekend work is required.
- Work indoors and outdoors.
- May be exposed to loud noise, dirt, oil, and fumes.

**Physical Requirements**
- Ability to lift or move up to 50lbs.; Repetitively.
- Manual dexterity is required.

**Benefits**:

- Casual dress
- Company pension
- Dental care
- Disability insurance
- Employee stock purchase plan
- Extended health care
- Life insurance
- Paid time off
- Vision care

Schedule:

- Day shift
- Evening shift
- Monday to Friday
- On call
- Overtime
- Weekends as needed

Supplemental pay types:

- Overtime pay

Work Location: In person

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