Client Experience Associate

2 weeks ago

Burnaby, Canada Rise People Inc. Full time

**Rise to the challenge**
Rise is Canada’s complete HR+Benefits+Payroll People Management Solution that gives employers everything they need to build loyal and productive teams—all in one place. We collaborate and co-create to build solutions that completely change how companies of all shapes and sizes manage their payroll, scheduling, time tracking, group benefits, recruitment, onboarding, and more.
At Rise, we’re changing how work happens and how people work. We’d love for you to join us and experience. the most positive, challenging, and transformative experience of your career.
**About the role**

With your keen eye for detail and payroll experience, you’ll identify patterns on the types of issues and requests from our clients and use that towards driving efficiencies within the Rise Client Support ecosystem. You will help us constantly improve by proactively identifying items which we can improve upon and then help us implement your ideas.

**The day-to-day**
We’re looking for energetic professionals obsessed with helping clients succeed. As a member of our client-facing team, you’ll be trained on all facets of customer support like how to troubleshoot, escalate and respond to client issues and inquiries; how to advocate on their behalf; and how to be an ambassador of our brand. You’ll learn it all

**Here’s what you’ll be doing**
1) _Be a Client Advocate - _You’ll be working with our clients, including CFOs, directors, and administrators, to help resolve their issues and see them through to resolution. As the voice of the client, you’ll be passing on feedback to the Rise team on how to continually improve our solutions and service offering.
2) _Make Big Improvements - _With your keen eye for detail, you’ll identify patterns on reports and data and use that towards driving efficiencies within the Rise Client Support ecosystem. You will help us constantly improve by proactively identifying items which we can improve upon and then help us implement your ideas.

**About you**
- Completion of post-secondary education
- Strong analytical, organizational, and problem-solving skills
- Excellent written and verbal communication that’s professional, helpful and engaging
- Keeping organized and learning quickly through strong listening and critical thinking skills
- Taking direction and contributing to a collaborative team
- Staying positive and thriving under pressure
- Bonus if you speak French
- Strong team player who is able to work independently and take initiative
- The drive to dream big - you want a career, not a job

**What Rise offers**
Rise is all about creating a positive company culture, both for our clients and our employees. We believe that happiness isn’t the cause of employee engagement, it’s the result.
- We offer a flexible hybrid work policy, allowing employees to work both from home and also take advantage of our beautiful office space in the heart of Burnaby that includes standing desks, an onsite fitness facility, and a fully stocked kitchen
- Rise believes that time off is just as important as time spent. We offer 3 weeks of paid vacation, flexible personal wellness days, as well as a day off for your birthday and your work anniversary.
- We support your growth with a personal $1,000 learning and development budget to take courses, attend conferences, webinars, you name it
- We offer no-wait benefits. This means that starting your first day, you have access to our comprehensive benefits package which includes dental, eye care, and $2,000 in counselling coverage, among many other great health benefits.

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