Academic Support Specialist

2 weeks ago

Winnipeg, Canada Robertson College Full time

**Robertson is the School of New Work.** Our vision is for everyone to have a good life through a prosperous and fulfilling career. Robertson’s mission is to empower our students with the most relevant training and up-to-date industry insights to thrive in a modern work environment.

Having a deep understanding of the demands of the modern workforce is integral to what we offer our learners. That is why internally, we place such value on building a work culture that is flexible and adaptive to the changing world of work. Our work week gives our team members a #MeDay each week to invest in themselves. We also seek out diversity in our team. We #CelebrateEverything and encourage team members to take paid time off to celebrate their cultural, religious, and spiritual holidays. Our team is intentionally talent-dense - our strength lies in the differences in backgrounds and expertise that we each bring to the table.

Ours is a fast-paced environment where we continually challenge ourselves to think outside of the box. We want our team to feel welcomed, energized, and engaged while having fun. If this sounds like the right fit for you - we invite you to come join us

**Overview**

Reporting to the Manager, Learner Academic Support, the Academic Support Specialist is a member of the Learner Academic Support team and supports academic functions.

**Key Responsibilities**
- Attend the weekly Learner Review Committee meeting and provide updates to the group on Learners’ academic standing and attendance record assist in making informed decisions on their status as Robertson students
- Maintain regular communication with assigned students on the Learner Review Committee and adhere to the processes and guidelines set forth by the committee
- Identify and notify the Learner Review Committee of at-risk learners (attendance/academic record) ahead of weekly meetings
- Facilitate student requests for additional academic support
- Accurately maintain and manage Learners’ records in the student information management system (Salesforce) and the student learning management System(SLMS)
- Ensure proper documentation and timely submission of academic learning plans in accordance with established guidelines
- Effectively communicate student feedback to internal and external departments
- Interpret, oversee, and examine reports that pertain to academics and instructor duties, then escalate any concerns to the Manager
- Conduct academic reviews to ensure readiness for practicum and graduation

**Participation in College, Division, and Program Activities**
- Attend faculty/staff meetings and training sessions
- Actively participate in performance appraisals
- Encourage and support interdepartmental collaboration with other departments such as Admissions, Financial Aid, Practicum, and Career Services.

**Minimum Requirements**
- Degree or diploma in education or business required.
- 2 years of direct experience in Higher Education/ Student Services is an asset.
- Strong communication and customer services skills and ability to build and maintain effective working relationships with students and team members.
- Ability to multitask and manage deadlines in a fast-paced environment
- Highly self-motivated and self-directed; objective-oriented with high-level attention to detail
- Knowledge/experience with Learning Management Systems (D2L preferred) is an asset.
- Strong problem solving, analytical, and critical thinking skills.
- Ability to work in a team to achieve goals and meet deadlines in a fast-paced environment.
- Strong computer and digital literacy skills.
- Ability to work in a diverse, inclusive environment.
- A clear criminal records check and child abuse registry check.

Work Location: Hybrid remote

Schedule:

- 8 hour shift
- Monday to Friday

Education Canada Group (parent company of Robertson College) is an equal opportunity employer. We celebrate diversity in our inclusive work environment and encourage people from all walks of life to apply. We are committed to fostering an inclusive and diverse environment where everyone feels seen, heard and valued. We embrace our team's differences and know that diversity in our team is the strength that drives our success. We want you to feel welcomed, energized, challenged, and engaged while having fun. Come and grow with us If you are someone who loves the highs and lows of doing meaningful work with like-minded team members, we’d like you to hear from you. If you would like to request for reasonable accommodations for the interview process, please let us know.

As a company we are committed to uplifting indigenous voices, respecting traditional lands, raising awareness and working in collaboration with Indigenous partners in the spirit of reconciliation.

We acknowledge that our campus located in Winnipeg is on Treaty 1 territory, the traditional lands and waters of Anishinaabe [AH - NISH - AH - NAH - BAY], Ininiwak, Anishininiwak, Dakota, and Dene (DEN-EH) peoples, an

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