Cluster Group Housing Coordinator

3 days ago

Etobicoke, Canada Sheraton Toronto Airport Hotel and Conference Centre Full time

**General Summary**:
The newly renovated Sheraton Toronto Airport Hotel & Conference is located just 1½ kilometers from Toronto Pearson International Airport (YYZ) and offers 249 spacious guest rooms and 26,000 square feet of modern meeting space exquisitely designed on one level.

At the Sheraton Toronto Airport Hotel & Conference Centre, we create a welcoming place for our community to gather.
- Our associates are empowered to go the extra mile and deliver exceptional guest experiences. As _“The World’s Gathering Place” We Invite, We Welcome, and We Connect with our guests by living Our Core Values:

- Welcoming:_ Inviting, warm and inclusive, we welcome the world.
- Assured:_A trusted legacy with over 80 years of expertise and leadership in service, hospitality and community, Sheraton stands for reliability, familiarity, and excellence
- Community:_Sheraton is at the heart of a global and inclusive community. Being the connector and facilitator of collective power, we bring people together

We believe in the power of WE and recognize that our success is made possible by our team members therefore we aim to make our work environment a place where everyone is excited to work every day. Come join a passionate, dynamic team that is committed to exceptional service

“Toronto Marriott City Centre Hotel is the world's only hotel located in a major league sports and entertainment venue, the Rogers Centre. Premier among Toronto downtown hotels, this full-service CAA/AAA Four Diamond hotel is ideally situated in the heart of the entertainment district, and conveniently located just steps from the Metro Toronto Convention Centre, CN

Tower, Scotiabank Arena and the financial district. Our distinctive hotel features 348 recently renovated rooms, including 70 field-view rooms and the Sportsnet Grill with floor-to-ceiling windows offering a panoramic view of the stadium.”

**Job Summary**:
**Key Responsibilities**:

- Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs, determine appropriate room type, and verify availability of room type and rate.
- Accommodate and document special requests and respond to any challenges found for accommodating rooming requests by communicating with appropriate individual or department.
- Building group room blocks for both cluster hotels.
- Answer questions about property facilities/services and room accommodations.
- Follow sales techniques to maximize revenue.
- Communicate information regarding designated VIP reservations.
- Input and access data in reservation system.
- Input group rooming lists using reservation systems, revise room blocks to maintain the required number of available rooms, and keep organized files of all groups.

For both Cluster Hotels:

- Monitor and manage the Reservation inbox for both Toronto Marriott City Centre and Sheraton Toronto Airport and Conference Centre.
- Set-up proper billing accounts according to accounting policies.
- Process no-show accounts.
- Process CTAC commissions.
- Perform other duties as requested by supervisors.
- Warm and effective communications skills (in English language) both oral and written.
- Must possess strong computer skills.
- Must be proficient in Excel and Microsoft Word.
- Must be able to maintain confidentiality of proprietary information.
- Must be able to move, lift, carry and or push item weighing more less than or equal to 10 pounds without assistance.
- Ability to stand, sit,, or walk for an extended period of time.
- Lightspeed/Marsha preferred.
- Knowledge of GXP an asset.
- Well-developed organizational skills with ability to multi-task in a fast-paced environment.
- Proven abilities in handling irate customers with effective resolutions.
- Post-secondary courses in hospitality or equivalent in hotel work experience preferred.
- Priority will be given to those who have Hotel Front Office experience.
- Will be available to work variable shifts which would include weekends and holidays.
- Some travel required between both hotels

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Dental care
- Discounted or free food
- Extended health care
- Store discount
- Vision care

Schedule:

- 8 hour shift
- Holidays
- Weekend availability

**Experience**:

- Front desk: 1 year (preferred)
- Administrative experience: 1 year (preferred)

Work Location: In person

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