Application Support Analyst

6 months ago

Canada Computershare Full time

**Location: Richmond Hill, ON (Hybrid)**

This is a hybrid position primarily based in Richmond Hill, ON. We are committed to your flexibility and wellbeing and our hybrid strategy currently requires two days a week in the office, giving you the option to work remotely for some of your working week. Find out more about our culture of flexible working.

**We give you a world of potential**

Computershare has an exciting opportunity for a permanent, full-time Application Support Analyst to join our Computershare Communication Services (CCS) team.

**A role you will love**

**Other key responsibilities include**:

- Interacting effectively with third party vendors, suppliers, and private regulatory agencies
- Accepting and handling “on call” requirements to prevent business disruptions and ensure continuity
- Providing support for a wide variety of integrated software packages, including reporting and querying tools, print server, reporting and auditing, electronic interfaces to third-party vendors
- Application and system research and analysis, including data analyses for investor transmission files, and release testing Reconciliation reporting for critical documents

**What will you bring to the role?**

You are someone with a strong ability to work in a collaborative, dynamic team environment and interact at all levels. You possess strong analytical and problem-solving skills and can manage multiple tasks with changing priorities.

**You’ll also bring**:

- 2+ years’ experience in software support
- Experience with Powershell with the proven ability to create scripts
- Experience with SQL queries
- Proven experience with managing client expectations, implementing service improvement initiatives and communicating effectively with project teams and management
- The ability to work on after hours and on-call support when required

**Bonus points if you have**:

- Proven ability to work on remote servers (including monitor, logins, checking storage)
- Knowledge of coding languages such as Perl Degree in Computer Science/IT, or related discipline

**Rewards designed for you**
- Flexible work to help you find the best balance between work and lifestyle.
- Health and wellbeing rewards that can be tailored to support you and your family.
- Invest in our business by setting aside salary to purchase shares in our company, and you’ll receive a company contribution as well.
- Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future.

LI-Hybrid #LI-SM1

**A company to be proud of**

We're a global leader in financial administration with over 14,000 employees across more than 21 different countries. At Computershare, it’s more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.

**A diverse and inclusive place to work**

Computershare is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law.

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