EP24-14 Support Analyst

1 month ago


Canada Zortech Solutions Full time

Role: EP24-14 Support Analyst (Support Analyst)

Location: Montreal, QC/Calgary, AB-Onsite

Duration: 12+ Months

Job Description:

  • This should be a bilingual role (English / French)
  • Flexible on locations but preferably either of the 2 where we currently have agents in either Calgary or Montreal.
  • Note from client :
  • The role we are looking to hire is less ‘techy’/IT and more customer focused instead.
  • They won’t be doing any networking, VPN, machine set up or any work of that nature.
  • Most work is at T1 level and, sometimes T2 depending on the experience and ability to go a bit deeper i.e. checking logs in Datadog to isolate or troubleshoot an issue.
  • The role we are looking to hire is less ‘techy’/IT and more customer focused instead.
  • They won’t be doing any networking, VPN, machine set up or any work of that nature.
  • Most work is at T1 level and, sometimes T2 depending on the experience and ability to go a bit deeper i.e. checking logs in Datadog to isolate or troubleshoot an issue.
  • For the profile, think Apple Retail employee for example; they have the right soft skills and customer experience that fits perfectly with this team.



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