IT Support Analyst Iv

5 months ago

Canada TD Bank Full time

**IT Support Analyst IV (Intermediate)**:

- 418240BR

**Job Category - Primary**
- Technology Solutions

**Work Location**
- 50 Boulevard Cremazie West

**Employment Type**
- Regular

**City**
- Montreal

**Time Type**
- Full Time

**Province/State**
- Quebec

**Hours**
- 35

**Workplace Model**
- Hybrid

**Pay Details**

**Department Overview**

**Building a World-Class, Diverse and Inclusive Technology Team at TD**

We can't afford to be boring. Neither can you. The scale and scope of what TD does may surprise you. The rapid pace of change makes it a business imperative for us to be smart and open-minded in the way we think about technology. TD's technology and business teams become more intertwined as new opportunities present themselves. This new era in banking does not equal boring. Not at TD, anyway.

**TD IT Application Support** covers business segment CIO technology areas or shared services technology functions. These experts interact closely with those within the Infrastructure Technology Solutions space. With a heightened focus on developing, implementing standard support models and processes using industry best practices, this role is responsible for production support, troubleshooting incident and problem management, service transition, IT change management and deployment and release management.

There's room to grow in all of it.

**Job Details**

TD Insurance Technology Solutions is looking for a talented, self-motivated and innovative Application Support Analyst to help us in our mission to better protect millions of Canadians and their families.

**What You'll Do**:

- Facilitate root cause investigations and manage the implementation of corrective and preventative measures.
- Generate regular and ad-hoc reports and database queries as requested by business end users.
- Partner with development teams, business and 3rd party vendors to drive stability, operational excellence, and a culture of efficiency.
- Respond to regulatory, compliance and audit issues and enquiries** **with urgency.
- Maintain and update internal, technical documents and procedures.
- Schedule, review and execute production changes in strict accordance with Enterprise Change Management process.
- Leverage tools and resources available to simplify and automate processes or eliminate inefficiencies.
- Participate in our 24/7 on-call schedule (weekly rotation) to support incident resolution and deployments

**Job Requirements**

**What can you bring to TD?** Share your credentials, but your relevant experience and knowledge can be just as likely to get our attention. It helps if you have:

- A bachelor's degree in Computer Science or equivalent mix of formal education coupled with appropriate work experience.
- Knowledge of ITIL V3 framework with a focus in Service Operation.
- Considerable experience in an IT Support role.
- Considerable experience with relational database systems (especially Oracle SQL, MySQL, or DB2). Building intermediate/ advanced level SQL queries (SELECT, UPDATE, DELETE).
- Considerable power user or administrator experience supporting various operating system platforms (UNIX, Linux RedHat, Solaris, Windows).
- Outstanding written and verbal communication skills with the ability to effectively convey your message to individuals at any level of the organization (Quebec applicants must have a functional level of both French and English language skills).
- You have an analytic mindset and are a great problem solver.
- A self-taught aptitude that leverages new ways to develop, whether through formal, guided education or self-study.
- You display great initiative while producing meaningful results with mínimal supervision.

**Desired Skills**:

- General experience with Automobile & Residential Insurance systems.
- Experience in supporting and educating colleagues (knowledge transfers, documentation writing etc.), especially in an IT Support context.
- Knowledge and/or experience working with these technologies:

- Infrastructure/ middleware technologies: Jboss, Websphere, Tibco File Transfer, IBM MQ
- OS (command line, scripting): Linux, Windows
- Monitoring tools: Splunk, Sumologic, Dynatrace, Datadog
- Ticket and info management platforms: ServiceNow, Jira, Confluence.
- Batch scheduling platforms: AutoSys, Control-M
- Basic understanding of development concepts: Java (stack trace, error handling), service solutions (SOAP, APIs), fundamentals of XML.
- Experience with and/or certification for Guidewire products (PolicyCenter, BillingCenter, ClaimCenter, ContactManager).
- Experience with AS400 (OS/400, iSeries), as power user or developer (RPG, ILE).

**Proficiency in Other than French**
- This position requires proficiency in a language other than French to support or deal with employees or colleagues who require services and support in a language other than French.

**Additional Information**
- At TD, we are committed to fostering an inclusive, accessible environment, where all employees and custo

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