Account Manager
3 weeks ago
Account Manager, Associations
What does the opportunity include?
Join a world-class team with a corporate culture like no other People are our priority. We want you to bring your whole self to work each day.
Learn and advance within a rapidly growing agency We value career growth and development by investing in you.
You will have a lot of responsibility and be challenged daily You have the freedom to provide input and make your clients’ organizations better.
The scale and scope of what Redstone does will surprise you The rapid pace of change makes it imperative for us to be smart and open-minded in the way we serve our clients.
Sound like Redstone might be the right place for you? Keep reading
**What your team does**:
Redstone is an industry-leading agency focused on delivering outsourced services to not-for-profit professional and trade associations. These services include board of director support, certification and accreditation, committee administration, database transitions, meeting management, membership services (retention and acquisition), project management, sponsorship programs, and so much more
**What you’ll do**:
Association Management
Customer satisfaction, and acting a point of contact for client needs
Responsible for the growth and development of direct reports and supporting their learning and career advancement
Managing the high-level and daily needs of a varied portfolio of clients
Building strong, trusting relationships with clients and their stakeholders and managing volunteers
Managing or supporting various client projects including marketing and communications initiatives, membership registration drives and more; coordinating to ensure on-time and accurate delivery
Preparing and delivering weekly/monthly reporting to clients and management as needed
Maintaining up-to-date databases (sponsorship, attendee, membership, etc.)
Stepping in to support challenging situations if they arise, and keeping Director apprised on progress, challenges, etc.
Board/committee meeting planning, minute-taking and follow-up on actions items
Ongoing learning of new tools, software, and best practices to improve personal job performance and client efficiency on an ongoing basis
Completion of other tasks essential to the successful delivery of scope and/or at Managements’ request
Executive Director Services
This position may also involve assignment to 1-2 client portfolios (as part of the accounts you are responsible for above, not in addition to) to lead at an executive level, with a team of direct reports. Some executive-level services include:
Developing and executing project plans, including delegation, overseeing and ensuring accountability on delivering
Annual planning, including budget development and management, and assisting with governance and or business development
Confidently and accurately supporting leadership of boards in governance proceedings, and presenting reports to the board on behalf of Redstone/client team
**You’ll thrive in this role if**:
You are excited about the idea of doing meaningful work and have an eagerness to learn, grow, and contribute to Redstone and our clients’ success
You have some knowledge of accounting principles, specifically understanding financial reporting and budgeting processes, and have experience working with annual budgets
You can listen to multiple ideas and differing opinions from stakeholders and are able to create a business strategy or streamline processes that best support the association’s needs
You have excellent verbal and written communication skills, organizational skills, time management, and must be detail and process oriented to be successful in this role
You have the ability to work outside of regular working hours as required, including extended hours, holidays and weekends during busy periods and peak seasons
You have a university or college degree in Business, Communications, NFP Management or another related field
You have 5+ years of experience in not-for-profit management, working at an association management company, working at a professional or trade association or account management within an agency
You can juggle priorities and adapt in a busy changing office environment, managing multiple projects at once, and adhering to strict deadlines
You have strong interpersonal skills, integrity, and professionalism
You have exceptional people management skills and can assess complications and difficulties and deal with them swiftly to ensure client satisfaction
Providing excellent customer service is important to you
**Serious bonus points if**:
You have experience working at an Agency, and/or the Events and Association Management industry
Comfortable fostering relationships on behalf of the Company, attending industry conferences tradeshows, and meeting with clients either in-person or via telephone/video call
Experience in contributing to strategic decision-making at executive-level
You
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