Customer Service Specialist

6 months ago


Waterloo, Canada Magnussen Home Furnishings Ltd. Full time

Magnussen Home Furnishings Ltd., a recognized global leader in the home furnishings industry, is presently seeking an individual to join our Customer Service team. Established in 1931, Magnussen Home designs, imports, and distributes occasional tables, bedroom, dining, upholstery, and home office systems across all style categories for retailers around the world. With more than 30 years of experience in offshore sourcing, the company enjoys an excellent reputation for quality control, customer service, workmanship, finishing and timely delivery.

**Customer Service Specialist - Contract**

As a member of the Customer Care team, you will be responsible for processing all types of orders on time and accurately. A front-line member who excels at multi tasking while providing support to our varied customer base and sales force.

**The specific responsibilities include**:

- Compile, sort, and verify the accuracy of information before it is entered.
- Process customer orders and make sure all information is keyed accurately and input in a timely manner and promptly address any order discrepancies with sales rep or customer, escalating concerns when appropriate.
- Coordinate with Supply & Traffic teams to ensure order can ship in a timely manner if urgent.
- File copy of all orders received.
- Ensuring that the supporting details are noted on orders where applicable (order changes)
- Processing of customer claims, returns, replacement product requests and credit notes.
- Provide phone support for sales force and customer inquiries and respond same day with accurate information
- Provide administrative support (such as report preparation) and any other duties as assigned.
- At all times comply with company policies, procedures and instructions.

**Education/Experience Required**:

- Experience in Microsoft Office Products such as Outlook, Word and Excel
- Good communication skills
- Accuracy and well-organized
- High School Diploma

If you feel you are the exceptional individual or know of someone who may be that we are seeking to fill this position, please forward your cover letter and resume.

**Job Type**: Fixed term contract

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Flexible schedule
- Life insurance
- On-site parking
- Paid time off
- Profit sharing
- Tuition reimbursement
- Vision care

Schedule:

- Monday to Friday
- No weekends

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 2 years (preferred)

Ability to Commute:

- Waterloo, ON N2J 2J9 (required)

Ability to Relocate:

- Waterloo, ON N2J 2J9: Relocate before starting work (required)

Work Location: Hybrid remote in Waterloo, ON N2J 2J9



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